October 2024
“Good collection service. Good communication. All round good”.
“The gentleman I spoke to told me they were fully booked but because my motorhome was still under warranty, he would try to fit it in, he said he would give me a call in a couple of hours so we went for a coffee into Ashford, after a couple of hours he phoned me to inform me they had found the ad blue injector problem and would be ready to collect in an hour. I am very pleased with the service I received and the manner it was done in”.
“All good as usual”.
“Fast and efficient service received. Good communications”.
“I booked my car in for its annual service. A few days before I received a call from one of the staff who confirmed all my details and that my car was due a brake fluid change should I wish to go ahead with that. On the day my car was promptly booked in. When I returned to the showroom (ahead of collection time) I was continually kept up to date with how the service was progressing and how much longer it would be before the car was ready. Polite and efficient service throughout”.
“As far as I am concerned, I do not consider any improvements necessary. For me as with previous purchases, I was very content with the process and my treatment”.
“As a regular customer, I am happy with the level of service I have received. The branch in Maidstone is very well organised and operated”.
“Sales assistant was very knowledgeable and helpful”.
“I don’t think Ford Haynes need to improve its service. I have now bought five cars from Ford Haynes over a 25 year period and with its level of service and professionalism I would definitely buy my next car there and also recommend anyone else to buy one as well”.
“All good great service”.
“Overall excellent, feedback on the service was clear, items that were purchased to pass the MOT were explained. Importantly things that may need replacing next time were brought to my attention”.
“The experience that I had at Haynes Maidstone was very good indeed. I was kept informed on the progress of work by video. Everyone was very polite and helpful in the showroom (service area). I was also very pleased my car was valeted before collection”.
“Sales man was excellent and explained everything in great detail at the right level of technicality”.
“Very satisfied with the experience at Haynes Ford, Canterbury. Very professional, friendly, informative advice. All questions & queries answered in full. Cannot praise the sales team we dealt with high enough. Many thanks to all”.
“The Sales Executive in New Car Sales was friendly, knowledgeable and helpful, always taking time to explain things clearly and succinctly where necessary. He maintained contact with me by phone, email and in person throughout the process, making the whole buying experience a pleasure”.