December 2024

“Very happy with the service”.

“They were all extremely helpful”.

“All great, thanks”.

“The MOT, spare tyre pressure check and wet belt check were all completed within the specified time scale.  The staff in the dealership were friendly, polite and helpful”.

“Very quick and professional at a very competitive price, thank you”.

“The whole experience was great fun.  We turned up unexpectedly during a dealer event and were lucky enough to be allocated a Sales Executive who was delightful throughout the whole process.  Unfailingly courteous, didn’t hesitate to get in touch with good or bad news.  The only slight fly in the ointment was the wait for delivery.  But even that was handled well, including the loan of a car for a week.  Which was truly supererogatory”.

“Excellent service, thank you Haynes”.

“Picked up car and delivered back in good time”.

“The Service Advisor at Haynes Ford, Canterbury went above and beyond by collecting my spare key from my home in his own time after work to facilitate a quicker repair for myself and his workshop.  Well done”.

“The car was ready when I got to the garage.  I was dealt with quickly and I liked the video sent to me”.

“I found the people in reception very helpful and the necessary work was carried out to my complete satisfaction”.

“I have been a customer of Haynes for the last few years, always been very happy with the overall experience I have received.  Never had cause to complain over repairs to car or prices being invoiced for”.

“Our Service Advisor was brilliant with my customer service! Super impressed!  Thanks for servicing my car”.

“Polite, professional and friendly service”.

“Fast efficient service provided by our Sales Executive.  All queries were answered in detail”.

“All good but just a shame you don’t get a manual book with the car these days”.

“I was very happy with my service.  I only booked it a few days in advance, I thought I might have to wait longer for an appointment.  All the staff members I spoke to were friendly and efficient.  My car was ready earlier than expected and everything had been completed.  It was all explained to me”.

“I would like to specially comment on the efficiency of the lady that collected and returned our vehicle.  She is a credit to the company”.

“Very quick drop off and collection”.

“Great service from the customer service desk.  I like getting the video from the mechanic of the inspection on my car”.