April 2025

“Excellent customer service. Busy when we dropped off my Focus early in the morning but everyone still polite and attentive. Received a video call during the day as the car was having a Service and MOT.  Received a follow up call saying that all was well and MOT certificate in place and ready for collection.”

“Warm welcome, paperwork ready as discussed”.

“Everything ran very smoothly from booking to collection”.

“Took car in at short notice did the necessary work in timely fashion, didn’t over charge”.

“Always easy to deal with, have done over the last 30 years”.

“Ticked all the boxes”.

“Polite behaviour of service reception staff”.

“Very efficient and excellent communication”.

“The Sales Executive was fantastic throughout the process”.

“Courteous, friendly and helpful staff – from initially booking over the phone with Andrea to talking to Tori and Tommy in-house on the day. Car service & MOT were carried out promptly and my husband & I were kept informed, all as promised. On arrival I was offered an extra service (brake fluid) but I appreciated there was no pushiness. And thank you for washing our car!”

“Free car wash was an added bonus but the professional manner in which your staff carried out my service from start to finish was excellent.”

“Fast efficient with good communication.”

“Good communication throughout”.

“The team were brilliant – from quote to completion. Very helpful, kept me informed.”

“Excellent: complex repair was completed very quickly and the car drives like new again, which is great as it’s an older model. I was also very pleased that Haynes delivered the car back to my house. Great service.”

“The salesman was very knowledgeable and efficient”.

“The Service as always is very good”.

“They were amazing! Very helpful!!”

“Have dealt with Haynes since 1986, yes things change over the years but doesn’t everything. Same with everything though they are only as good as their last job, so on that note yes I’m very happy. From the out of hours Internet contact, receiving a call first thing the following morning, booking in, dropping off, being updated on the issue and pricing, a phone call to say it’s ready and then picking up. All smoothly done. A couple of days later a phone call to see how things went. All good, keep up the good work and thanks again.”

“Our Salesman was excellent throughout. He was always available when needed and kept us up to date with progress. An unexpected delay in purchase was explained clearly and the situation resolved as soon as possible. We particularly liked the video he produced which we can keep referring to as we get to know the car. He has reassured us he is available to help at any time and this will probably be needed as we are not very IT literate! We were surprised how much the technology has changed since our last purchase but hope to master it soon. Thank you for all your help.”

“Prompt and very polite service”.

“It was quick and easy and I was kept well informed about what was going on always like going into the showroom”.

“Happy that my concerns were looked into and a quick response to resolve”

“Explained what work needed and kept me informed. Very pleased.”

“All the members of staff were polite and extremely helpful”.

“All details of the trade in of our old vehicle and the sale of the new were made clear to us. We were kept informed of progress and when we collected the Puma all the workings were explained with clarity.”

“Friendly advice and knowledge!“

“Very helpful, great staff answered all questions I had, kept me well informed.  Always courteous, helpful and keeps you updated.  The video explanation of the car’s state was great.  Handled very quickly and with care”.

“Cracking drive, a mix of town and country roads with a brief motorway session. Very informative Sales Executive”.

“Very polite and considerate staff members.”

“The problem was resolved very quickly to my satisfaction, well done Haynes”.

“I do trust Haynes to do the job properly”.

“Friendly service.  Fast diagnostic and fix”.

“Booked easily on a date that was best for me. Price made clear.”

“Video of vehicle inspection. Good reporting of vehicle status.”

“Polite and helpful staff.”

“Excellent service and great communication.”

“Once again, Haynes provided outstanding service. From first contacting to booking a service, which was done with a friendly, helpful advisor on the date I wanted, to the friendly and efficient service on the day. The service was completed in the time indicated, to a high standard and at the quoted cost. An excellent ‘health check’ video was provided.”

“Very pleased with the service I received at Haynes.  Exceptional!”

“Very polite and quick”.

“My experience was good”.

“Swift and efficient customer service. Notified by phone when my car was ready for collection as agreed. Ford recovery renewed for one year as part of the package.”

“Kept me informed about the progress of the work, sent a video of the car inspection, completed the work on time and informed me when complete, left the car gleaming clean and tidy.”

“I liked the video, everybody was polite and efficient and kept us informed”.

“Ford are extremely thorough, I particularly like the fact that they send a video inspection of the car which they talk you through so you can see condition of various parts for yourself and that you also get a call to discuss their findings.”

“Always easy to book my cars; we have three Fords that Haynes maintain and they understand our requirements. Everything ready when dropping the car off, courtesy car. clean inside and out, received a video health check and a call when the car was ready.“

“Great service throughout. The Sales Executive was great and answered all our questions”.

“The purchase was made with ease, and with a good offer. Any follow-up queries were answered quickly. As I have driven EV cars in the past, I did not require too much information re charging, handling etc, but I am sure if I needed such details they would have been offered.”

“Our Sales Executive was very helpful, nothing was too much trouble.  He kept me informed all the way.”

“Service items listed and video sent which is a good idea”.

“Efficient, friendly professional”.

“Very helpful in explaining items that would require work in the next 12 months”.

“Kept informed, great staff, quick time for service from booking.”

“Polite and efficient service from all team members”.

“Listened to what I wanted. Explained everything clearly. Made process easy and did not pressure me to any particular choice. Delivered exactly what was discussed”.

“The salesman was very knowledgeable and his experience helped decide what extras I would need for the purpose of the vehicle (this even included thinking about resale value).  A test drive was offered straight away. Finance options and costing were discussed at the initial meeting so everything was transparent”.

“Everything went smoothly and the results were explained well”.

“Explained all my options, run through the car when I collected it, very friendly”.

“Everything was explained and we were shown the Puma we were offered a test drive the paper work was completed easily and we were kept informed as to the progress and on day of collection we were shown all the functions of the car and received an after collection follow up phone call a few days later to make sure we were happy with the car”.

“Overall dealings professional and competent. All staff very pleasant”.

“Excellent Service from all on the Service Team, the customer service is top notch, every member that I spoke to were ultra polite, helpful and super friendly”.

“I could not ask for anything more from a car dealership, making a somewhat mundane task into a happy unforgettable experience!”.

“Liked the video, washing the car and the staff very professional well done thank you”.

“Professional – quick – very knowledgeable – always keeps their promises – friendly”.

“Very organised and very welcoming when first arrived at the centre. Explained process and asked if I had an urgent pick up time. Easy friendly service!”

“Easy booking process and date given immediately”.

“Tech turned up on time and carried out diagnosis in no time at all”.

“First Class Service Experience as always. Friendly & knowledgeable Experienced from all employees”

“Friendly and helpful staff who understood my circumstances and guided me through the process”.

“Haynes Ford Maidstone staff were friendly and kept me updated of each and every detail of their findings in troubleshooting the problem my van had and they fixed it well, they also kept me updated of all the things they felt need to be changed during the service also they always seek my consent on everything. The staff was fantastic l am extremely happy with their overall service l would recommend them to anyone with 100% confidence”.

“Thank you to your Sales Executive for helping me look at the options for the purchase of my new Focus and for listening to what I had to say, rather than making me feel pressurised. Also, for pulling out the stops in making sure the car was all ready for collection. To sum up, I’m very pleased with the service I received and I’m more than happy with the new car”.

“The team go above and beyond to deal with my lease vehicle from Arval, always a friendly service too”.

“Work carried out in a very satisfactorily. Thanks”.

“Good comms, pleasant and helpful staff”.

“No nonsense, well informed service”.

“Things were explained carefully, convenient appointments were made and I was made to feel very welcome. As always people were friendly and helpful”.

“The Advisory sheet given to me following the service on my Fiesta was plainly explained by a staff member which relieved me of my worries. I am extremely thankful”.

March 2025

“Very quick and very helpful in getting my vehicle back. Pleasant staff.  Nice waiting area with hot drinks.”

“Good comms throughout and the service desk agreed to address all my recalls at the time of service. (its a working vehicle and losing it for a day each time a recall occurs is simply not viable).  I got a call as soon as the vehicle was ready for collection as requested, which I appreciated. The vehicle was ready upon arrival, the service was reasonably price and I was spoken to with courtesy and respect throughout.”

“I like how I was kept informed of the repair progress.  I find the staff very helpful with any questions I have. I was pleased how the car was returned nice and clean.”

“Quick response to service emails and dates provided. Mobile Tech turns up on time and carries out his work to a high standard.”

“The salesperson was really nice, not at all pushy and very pleasant.”

“Communication was excellent. The salesman was very helpful in answering all my questions.  He took his time, was thorough and made the whole experience of changing my car a very pleasant experience. He is an attribute to Haynes and Ford.”

“Sooner booking slot than Gillingham and Sittingbourne, more cheerful staff, less chaotic booking in system”.

“Good welcome procedure and estimate explained”.

“Use the dealership all the time – quick professional and they do as they say when they say it will be done – first class.  Everything really from when I turned up fixed fault and staff were brilliant”.

“Collect and delivery, service and MOT as planned, courtesy was all first class”.

“Good communication, swift work on my car”.

“Come and collected my car to replace front tyres, and delivered back. Which is a great service offered, as not always convenient to take my car in. Always very helpful staff, especially the lady who collects my car.”

“Prompt service, works carried out to the agreed schedule meaning no delay in my work schedule”.

“Not too pushy on sales, happy to give advice and friendly”.

“Completed the service & MOT efficiently & quickly as requested due to other engagements.  Service staff were friendly & helpful as always”.

“Pleasant staff who were informative”.

“Friendly helpful staff, good service”.

“Everyone been very pleasant and helpful”.

“From beginning to end my whole experience has been fantastic. My Sales Executive has been brilliant and I really appreciated the time she spent to explain everything thoroughly.”

“Our Sales Executive could not have been more helpful throughout the whole process”.

“The Salesman was very helpful throughout the whole process, from arranging our test drive, helping spec the vehicle, going through the finance and ordering our Kuga. He kept us updated on our car’s journey from when it was built until arranging delivery.”

“The whole experience was made easy by our Sales Executive’s breadth of knowledge and her understanding of our requirements. Her ‘people’ skills were excellent.”

“We found our Sales Executive to be very attentive. Her communication was very prompt and nothing was too much trouble. Everything was explained thoroughly from start to finish.”

“The sales representative at Haynes Ford Canterbury made the purchase of my Ford Focus ST a joyful and positive experience. I really enjoyed the test drives we had and the decision to go ahead with the ST was definitely the right one for me. I really appreciated the time the sales representative spent explaining the numerous functions within the vehicle on the day of collection. He also demonstrated a lot of patience while I worked through some challenges with my bank getting the funds to them. Overall, the experience was extremely positive and having purchased several new cars before I would highly recommend him at Haynes as a very knowledgeable and friendly sales representative.”

“Friendly and efficient service, as always”.

“Excellent and arranging additional extras to be fitted”.

“All perfect”.

“The technician was amazing at MOT and servicing the vehicle”.

“Efficient service and kept to time estimated”.

“Maidstone Ford have been very helpful during my time of owning a Ford car”.

“Everything was good – efficient, friendly, prompt.”

“Good vehicle handover from receptionist.  Kept informed of any problems and what rectification was carried out to a fault on my Sat Nav”.

“The customer service operator was very helpful in contacting the insurance company on our behalf to claim back part of the cost”.

“Excellent customer service, repairs done in good time and it looked as though the car had been washed and polished. Have already told several folks about it. Really impressed!”

“An efficient and timely service”.

“Our Sales Executive has dealt with me for many years and knows what I need, in terms of my job and private use, so I can use a lot of mileage.  She knows when it is time to change my car and I don’t mind having a car that will no longer be in production. I did the same with the Escort. She is a pleasure to deal with. Thanks.”

“Am very happy with the service undertaken on my car, I particularly appreciate having the video of what has been looked at, and any items requiring attention, plus another year of AA breakdown service, all good. Really need to mention the Service Advisor, who was outstanding, his customer care is first class, from a cup of coffee to arranging for my car to be washed, and pairing my mobile phone, for my money he is a keeper, and an asset to Ford. All in all, a very good experience at Haynes Ford.”

“Prompt service. Information given regarding vehicle safety. Friendly staff.”

“Efficient, on time, great service.  Kept me informed whilst my vehicle was in for repair and arranged for a Ford hire car when my vehicle repair took longer than anticipated.”

“The service team were polite and the waiting area was nice. The team kept me informed of when my car would be ready to drive away and the video showing my car and the checks that were carried out was informative.”

“In budget, on time – good quality work. Communicated well. Not much more to ask for.”

“Our Sales Executive made everything very easy and was a pleasure to work with.  Helpful in all aspects of buying a new car”.

“Staff very friendly and were very quick in sorting out any early electronics issues we had with the car”.

“Everything working very well and finished on time”.

“On time and very polite service”.

“A good experience. The service was completed on time. Would be happy to use your service Department in the future.”

“Brilliant service as usual. Great and friendly staff. Would not go anywhere else.”

“Timely completion of service. Thorough information following service.”

“Professional, friendly, efficient”.

“Very good service provided, helpful and kept me updated throughout the sale”.

“Excellent communication all the way through”.

“Collected and returned vehicle very quickly with good follow up from service. Full interim inspection carried out and advise where appropriate.”

“Excellent, friendly service, especially from the salesman”.”

“Sold me a Puma. Our salesman was very knowledgeable, polite and helpful.”

January 2025

“The team were great as ever and provided a friendly and efficient service”.

“A good customer experience was received with great communication”.

“Very efficient and friendly staff, both on the phone and in the showroom.  They fitted my car in very quickly and did the repairs the same day I took it in”.

“Haynes Ford CV Service were exceptional recently in repairing my transit based motorhome and carrying out a full service & MOT.  They kept me up to date through a complicated insurance claim process and were efficient in obtaining the required parts to complete the work.  Finally, the reception staff were very helpful and professional at collection”.

“Exemplary service”.

“Always buy Ford and use Haynes”.

“Haynes team are always helpful.  I’m more than happy with the service I get from them so don’t need to ask for more!”

“Always a professional courteous service, five star company”.

“Sent me a reminder for the MOT and my service, easy to book online.  On they day of the service were very welcoming and friendly.  Sent me a video of the underneath and health check which was interesting.  Kept me informed during the day and gave me updates.  Did all that I had asked to do.  Cleaned and hoovered the car. Great service.”

“Fast & efficient”.

“We did buy our new Puma from the Canterbury branch and the sales person was polite and courteous and very helpful”.

“Excellent service”.

“Everything was perfect on the day and your Service Advisor was very professional from the pre-call the day before to seeing me out on the day of my booking”.

“Excellent service as always”.

“Great friendly service and very efficient”.

“Very pleased with the price and collection process”.

“Service at Haynes is always great, people there are always helpful”.

“Completed service on time and explained all defects that required attention”.

“Everything worked very smoothly and nothing to suggest for improvement”.

“The staff and their commitment to providing a first class service”.

“Staff are very polite and experienced in customer service”.

“I am completely satisfied with my experience on every visit”.

November 2024

“Friendly, helpful, honest discussion with Sales Rep.  Patient upon questions with honest answers.  I will seek this person out again for my next purchase”.

“The staff were very informative and friendly”.

“Good service”.

“Very efficient and straightforward service.  Good feedback about the car”.

“All round service very good”.

“I received the same service I always have and am always pleased with and I was able to collect my car earlier than expected which was brilliant”.

“The service was done very well and advice given for things that would need doing in the future.  There was no sales pressure and as usual it was a very happy experience”.

“Always happy with service from all staff, efficient and helpful”.

“No queuing at check-in or when collecting my car.  Very efficient”.

“All staff are really helpful and pleasant”.

“Efficient and clear communication”.

“A great service”.

“I contacted the Service Manager having had previous dealings with him.  He asked me to come straight in as I was local and my new Raptor was not starting.  I waited and his team fixed it in the same afternoon”.

“Workshop was great identifying fault that has been created by the other garage.  Great communication keeping me up to date.  Repair was done quick.  I am very happy with recent visit and I will definitely use Ford Maidstone again”.

“Friendly service from all the people I dealt with.  Really like the informative video shown by the technician”.

“Grateful for a courtesy car.  All dealings with Ford protect warranty and repair seems to be great”.

“Customer service good and very helpful”.

“Having the collection from home and delivering it back was very helpful to me.  The communication from your staff was excellent”.

“Very good service and on time”.

“Excellent service”.

“Easy check in, friendly staff, easy to collect, use of courtesy car”.

“Staff very friendly and helpful.  Liked the video feedback about my car”.

“Always very pleased with service.  I come from Ashford, I bought the car new, wouldn’t go anywhere else”.

“Service Desk Team always helpful.  I was helped with a minor problem, everything clearly explained before work was carried out, thank you”.

“I am very happy with the service I receive from Haynes Ford.  My experience is always excellent”.

“Great service and as soon as done, they were on the phone so I could collect the van”.

“All spot on, just keep it going”.

“Always been happy with the service from Haynes”.

“Very friendly staff”.

“Staff are always helpful and polite.  If extra work needed staff always ring to see if I want to go ahead with it.  They never make me feel awkward like some garages can.  Can’t think of anything that needs improving”.

“Staff are polite and answer all questions knowledgeably”.

“I called into Haynes and my problem with telephone connection on my car was solved and dealt with by the young men that served me.  He was polite, confident and nice to deal with”.

“Professional service, great communication from the staff in the office”.

“Sorted the issue with my new car very quickly and without fuss”.

“The Sales Executive provided a great service deal for renewing my car”.

September 2024

“I have been with you for over 40 years.  That speaks for itself”.

“Very easy process.  The lady on the phone I arranged the service with was fab!  She was very friendly and put me at ease”.  The vehicle was collected from my house with ease and dropped back on time.  Everything was very smooth and car came back sparkling which was an added bonus”.

“Very impressed throughout”.

“Reasonably quick and efficient, instructions carried out as requested”.

“Very pleased with the service provided by the team at Haynes, Maidstone.  In particular how the follow up work and MOT was arranged in a timely manner.  It was of great help being provided a courtesy car”.

“First time contacted Haynes.  Everyone was polite and when dropping off and when to collect.  Very happy with pricing and best of all the car has Ford Assist in with its service.  The walk around video was excellent and notifications if any needs to be done.  Will be back next year again for MOT and service from now on”.

“It was all good”.

“Prompt attention to detail, car collected and returned.  Good job”.

“Picked car up on time, returned it clean and phoned to let us know you were coming”.

“Everything worked as it should.  All done and in good time”.

“Our Sales Executive at Haynes Ford, Maidstone has always given us great customer service over the last 9 – 10 years.  She contacted me when the new Puma came out and when one came into the store, I went to have a look at it.  I ordered one and she kept in contact with me to let me know what was happening and again when there was a delay.  I booked an appointment to pick it up and I’m enjoying getting to know the car and its new touch screen display.  I’m really happy with the service I have received with Haynes Ford, Maidstone”.

“Sales team were very friendly and helpful with the whole process”.

“Great service, could not fault.  Updated on day two that it was taking longer then expected but for me this was no issue at all.  Friendly staff, clean environment.  Glad I choose this dealership instead of my local one”.

“Nothing to improve.  Service at Maidstone Haynes is always excellent”.

“Everything was perfect.  I can’t see any way to improve a service which is excellent.”

“In my experience there is nothing to improve on the way they conduct their business or the way they do customer service”.

“Very efficient, very knowledgeable.  Would totally recommend”.

“Our Sales Executive from sales was extremely good and answered all my questions and concerns”.

“Easy to book, friendly & efficient Service Team.  All work completed as promised”.

“The team were exceptional.  Very professional and very helpful.  Always a pleasure dealing with them.  I’ve moved house but I still come back to Haynes, Maidstone”.

“Always had a good experience so nothing to suggest”.

“I have been in a service plan for many years and trust Ford to find and fix any issues.  The staff are excellent”.

“I have been using Haynes in Maidstone for the last must be 40 years.  My late husband and I have purchased all our Ford cars from them, plus I also had my NHS lease car again through Haynes.  Staff have always been so helpful and any worries I might have had they’ve checked the car over for me.  I am very appreciative that they come and collect my car for service and return.  It saves me long complicated bus journeys from and to.  The report on the service carried out is thorough and recommendations on worked needed in the future detailed.  Its great to be able to watch a video of all the checks.  As you can tell, I am very satisfied”.

“A good service all round, thank you”.

“Everything explained.  Prompt courteous service”.

“Our Sales Executive was so helpful and supportive of the whole process, made the whole experience easy.  Thank you so much”.

“The Service team at Haynes Ford kept me informed about every aspect of my car’s service and MOT.  They were helpful, professional and I definitely felt that they were doing everything they could to make sure the whole process went smoothly.  Even though I had not anticipated needing some major work done (cam belt replacement) they made sure that I was able to get the work completed in the same week”.

“Welcoming and kept me informed as service and MOT progressed”.

“Excellent customer service and reliability”.

“All staff I came into contact with were polite and really helpful”.

“Staff were very friendly and helpful”.  I was contacted with updates.  My car had a thorough valeting”.

“The whole check in procedure, as normal, was quick and professional after the nominated time the car was ready.  Cannot fault the Service Department as they did exactly as they said they would”.

“The provision of a video sent to me by the Ford technician carrying out my MOT and service was excellent and provides transparency and reassurance.  I trust Ford and was very pleased with the standard of work and customer service”.

“Usual great experience all round – many thanks!”

“Friendly, professional staff who kept me informed regarding when the car could be picked up.”

“Punctual and efficient service”.

“I was very pleased with all aspects of the service”.

“Our Sales Executive always gives excellent service 11 out of 10 and I would only deal with Haynes as a company”.

“I have been having my Ford Fiesta serviced by Haynes of Maidstone since I purchased the car.  I have been very pleased every year with the services and the annual checks and MOT.  The staff at Haynes have always been very efficient and helpful.  I have been very happy with Haynes and my Ford cars”.

“Service was performed in good time”.

“Awesome service, quick and efficient”.

“Always a top quality service”.

“When you learned we had to wait for our car to be serviced and MOT (we couldn’t go home, 10 miles away and no bus service) you fast tracked everything so we didn’t have to wait a long time”.

“The booking process, dropping off of the car and then picking the car up was all done very well (particularly the picking up element)”.

“MOT this time, all fine.  Chose to leave car and returned to a pleasant waiting area with hot drinks available.  Feel secure with this main dealer since purchasing car”.

“This was the first time I used Haynes for our MOT and I was four hours late in delivering the car.  I was grateful that the MOT could still happen, the team were so helpful and in a later phone call, clear in explaining what had to be checked”.

“I am a regular customer and as usual the sales person was excellent.  He went out of his way to accommodate my request and did his utmost to acquire a perfectly doable finance”.

“Your mobile engineer was very prompt, professional and personable”.