July 2025

“The person who assisted me was both courteous and considerate and made me feel that my preferences were most important to him.”

“The Sales Executive was very friendly and very professional. He covered everything I needed to know and was great when I asked him to explain anything to me again.”

“Communication about what needed doing was awesome and the work was done quickly and effectively. Which is why I keep coming back.”

“The test drive helped me to compare the Explorer with other EV’s.”

“The sales guy was very good, and a well organised drive.”

“Very impressed with the car and the Salesman who kindly accompanied me on the drive! Thank you. We ended up buying one!”

“Met timescales, delivered service as promised.”

“Great Dealership – top service.”

“Always professional – very customer focused – Especially the Service Manager.”

“My son-in-law took my car into Canterbury and was impressed with the service given.”

“Customer service was amazing and car sorted in the timely manner.”

“The car was promptly attended, it did take a long time but to be fair the dealership accommodated me as a waiting appointment.”

“Exceptional service by the Manager and Customer services lady. Explained everything to do with unexpected expensive repair! Including payment options. Vehicle needed urgently for long distance travel within a few days. Sorted this for me which was such a relief. Thank you everyone.”

“The service and repair were all carried out promptly and to my satisfaction. I was kept informed of progress and also had access to a courtesy car, which was very helpful.”

“Everything was done well.”

“The test drive went very smoothly, from assisting my disabled wife into the car as she was accompanying me on the drive, and explaining the features of the car.”

“Representative was knowledgeable about the car and electric vehicles.”

“The Sales Executive was very attentive and easily contactable. He was patient and straightforward in trying to achieve the deal that we were looking for. On the occasions he was not in, the team at Haynes were all very helpful from the Managers to other Sales Executives, and he made sure to return any contact as soon as he returned to work. He found answers to questions that he did not know the answer to at first and we were impressed with the experience considering he had only been with Ford for a month. All paperwork processes were swift and easy to understand. Working in the industry myself, our salesman tailored the experience which made it easy for us and we are pleased to have been able to purchase through our local centre. Feedback regarding the charger – The EV install is relatively easy and partnering with Octopus matches the smooth experience as they are also easy to deal with.”

“Double checked what work was being carried out when I dropped my car off. The staff I spoke to were both friendly and helpful.”

“Great team fast and responsive – do exactly what they say and more.”

“Provided me with the service I expected.”

“Outstanding team – polite – professional – great depth of skills and expertise.”

“First class – we transact across all functions of the dealership and are constantly very high performers.”

“Asked for a wait appointment too late but the team still got my car turned around extra fast it’s what keeps me coming back.”

“Excellent communication and good detailed discussion about issues and resolutions. Easy to book and drop off/pick up. Service reps polite and attentive. Under car video and commentary quite cool.”

“Really great team – nothing too much trouble – very user friendly.”

“Very helpful service department/staff. It was made easy to arrange a service appointment, deliver my vehicle and later collect it from the service department. Work was carried out as required.”

“Helpful staff, MOT and service carried out in a short time period, all paperwork ready when car collected.”

“Fantastic team.”

“From start to finish the experience was enjoyable and they couldn’t do enough to look after us and they even phoned us a day later to get our feedback – brilliant!”

“The service was booked in without any problems, followed up the day before ensuring the car would be brought in. The reception staff were very polite and helpful on the day with all the follow up paper work fully explained.”

“Very accommodating staff, polite and very informative when booking and relaying information on pricing.”

“Haynes’ service can be relied on. Booking a time slot to suit me is no problem and I am advised on progress of work to completion for collection.”

“The communication was definitely excellent.”

“Excellent reception staff. Video provided useful information.”

“Excellent from start to finish! Couldn’t do any more for me. 10/10 really nice funny guy.”

“Great customer service as always.”

“Friendly and efficient.”

“No problem with the booking in process which was professional, friendly and efficient as usual. After a quick trip into town arrived back to find the Mondeo was still undergoing the MOT check and was invited to wait in the rest area where refreshment was offered if needed. On completion I was advised of the results and any cautionary matters before paying for the service I had received again in a friendly professional way.”

“Brilliant team.”

“Our Sales Executive was professional and accommodated our hurry to get on the road.”

“Excellent customer service, efficient and fast service.”

“Prompt service. Quick diagnosis report followed by detailed explanations of what needed doing, how much and how long it would take.”

“Made me feel at home, the Sales Executive was friendly and professional answered any questions I had quickly and I felt valued.”

“Prompt service and excellent service for collection of car and return to home address.”

“Great service.”

“Picked my van up at home, and returned cleaned. Kept informed at every step of the way, even a video posted to my phone as points of service being completed. All in all, a pleasant stress free experience.”

“Booking was easy and I was able to collect my car at the time agreed.”

“Did as asked, booked in quick and easy.”

“Super team.”

“Prompt and efficient and kept me up to date with progress.”

“Our Service Advisor is so helpful and makes the process so easy.”

“Very good communication & flexibility of completion time.”

“Customer Service very helpful. Managed to resolve issue & in good timely manner.”

“Easy to book on line, confirmed and call day before to make sure all still ok for service. Staff polite, car ready when expected and cleaned.”

“Friendly and helpful reception staff together with the clean and comfortable reception area where we waited, and TV for customers to view and magazines to read made our visit a pleasant experience. Hot and cold drink facilities were also available.”

“Requested time to collect and you came up trumps.”

“Our Sales Executive was very good and put us at ease and explained everything to us and answered all of our questions and was helpful about everything.”

“Our Sales Executive was really good took us through all the paper work.”

“Comfortable surroundings to use while I was waiting for the service. Friendly and helpful staff.”

“Was given a replacement vehicle for me to continue running my business which was a great help whilst I was waiting for my vehicle to be repaired.”

“Efficient and welcoming team, smooth process from start to finish.”

“Great welcoming front of house team. Helpful and communicative.”

“From start to finish all went well and kept informed.”

“Our Sales Executive was great, very personable and went through every single detail, we are very happy with the car. Give that man a pay rise!”

“The service department is staffed by polite, friendly, knowledgeable people who appear to really know their job and care about customer service. They called me about extra work, rear brake pads and discs. They emailed me full details, I approved it and the work was still completed on time. They also cleaned the car at no cost. The vehicle had its first MOT at the same time, after ** miles. The fact that it passed is testament to the quality of their previous servicing.”

“I was invited to a special sales event at the Ford dealer. I met the salesman, who was a very knowledgeable and friendly person. I was shown several formats of the vehicle that I was interested in the showroom. Whilst doing this my vehicle was checked in regard to becoming a part exchange. I was not rushed or pressurised into making any of the decisions that I was faced with. In all, it was an excellent process in purchasing my new vehicle.”

“Desk staff were really helpful.”

“Very helpful and polite.”

“Everything was dealt with very professionally and extremely quickly, very happy.”

“Our Sales Executive was extremely helpful and professional in all aspects of buying my car.”

“Great friendly customer service, the guys I spoke to were very helpful.”

“I placed my car with them and everything they said they would was done without any fuss.”

“Very friendly. Work carried out quickly.”

“Staff very professional polite and phoned me when repairs were done. Very happy all round.”

“Prompt efficient service.”

“Easy to book (outside of Ford website). Friendly, informative and the service was to a high standard.”

“Your advisor was very accommodating and helpful and made an appointment as soon as he could.”

“Quick easy and efficient service.”

“Friendly customer service. Explained what they had done at the service check. Cleaned the car.”

“Everyone was friendly, quick work and did everything required.”

“Everyone was very helpful.”

“Very efficient.”

“5 star service from beginning to end.”

“The service at this dealer is absolutely amazing. Thanks again.”

“They were warm and friendly they confirmed my appointment before my slot and went and got my car for me on pick up.”

“All good from start to finish. Cleaned the car much better than all other dealerships I’ve ever dealt with. Lady on the front desk always very nice. Thank you.”

“The whole team were very helpful and supportive of my needs. Super professional and great customer service.”

“Very good communication and all staff were friendly and helpful.”

“I’ve always had a great professional relationship with Haynes Maidstone, and the customer assistant staff have always been very helpful.”

“Excellent customer service. Well organised and friendly staff. Great job! Thank you.”

June 2025

“Great service as usual, couldn’t be faulted”.

“Great experience. Your Service Advisor was excellent, felt really looked after, everything was on point. Thank you”.

“Had an urgent issue with a vehicle. The excellent staff at Haynes Ford Maidstone sent a technician out to our premises within one hour of my call and fixed the vehicle.”

“Polite and efficient service personnel.”

“They were perfect.”

“First class provider”.

“Great team from top to bottom.”

“Always brilliant service.”

“Team are totally in sync – all customer focused and service level driven.”

“Professional, on time, efficient.”

“The service reception was friendly and my Service Advisor was very helpful and approachable. He kept me informed from start to finish about what was happening with my vehicle.”

“Kept us up to date and well informed of the status of our vehicle at all times. Very helpful when asked questions regarding our Motability contract.”

“They serviced and MOT my van. The service I received was amazing and professional.”

“I booked my van in for MOT and was greeted by your Service Advisor. Throughout the process she was so easy to deal with.”

“Very polite quick and efficient.”

“Friendly and efficient service.”

“Appointment on time and work carried out efficiently.”

“Helpful and informative. Very good communication with the service of car.”

“Good communication and a clear explanation of work to be carried out”.

“Made an appointment for a software update to my vehicle. The reception staff had the required job sheet ready and said that they would keep me posted on progress, which they did, the work was completed in good time and everyone that I came into contact with were polite and friendly.”

“The repair was carried out very well.”

“Easily booked in and ensured I was happy with the service.”

“I think the team at Haynes look after their customer and care about the work they do. The service staff are friendly and approachable. Thank you.”

“Service desk was helpful. A short video by the mechanic working on the vehicle showing what was checked, gave an insight as to what happens on a 1st service.”

“Polite – professional – high standard of workmanship – 5 *.”

“Explained everything well and accommodated my timing requests.”

“Good customer service, friendly and informative.”

“Excellent customer care in the Service Centre. Good value for money too!”

“Kept me informed at all points.”

“Great communication and great service with regards to MOT.”

“Very good, service staff very good and efficient at Haynes Maidstone Kent.”

“The staff were really helpful.”

“Staff were very helpful.”

“You said my car would be ready between 1 pm and 2 pm and you did have it ready when you said you would. Excellent service.”

“Perfect what more can you say great service, great staff.”

“Service Desk staff very helpful, friendly and professional. Thank you.”

“Everyone I spoke to were really helpful and answered any questions clearly.”

“I was kept informed of what was going on. The van was ready when they said it would be. All the staff were very helpful and professional.”

“Works carried out vert efficiently and professionally and for a reasonable cost.”

“Everything was explained, kept informed and car finished on time.”

“Quick recall completed.”

“Good communication prior to, and during MOT.”

“Always, friendly, helpful, informative and efficient in every way. Cannot fault Haynes of Maidstone at all which is why we keep returning and would not wish to go anywhere else. Thank you to all the staff at Haynes. Keep up the good work.”

“Great customer service. Good and timely communication and repaired the issue far faster than expected.”

“From booking my car in right, me picking my car up was a great experience their service was great.”

“They are very efficient.”

“Our advisor was very informative and kept me updated.”

“Excellent friendly communication, video updates.”

“The Manager of the service department and his team are friendly and helpful and thank you for a good service.”

“Quick and efficient, happy to advise and easy to get hold of.”

“Collected, serviced, washed cleaned inside and brought back great service.”

“Simple MOT with quick service. Nothing to specifically improve on.”

“Fast, friendly, while you wait service, finished a little ahead of schedule. I particularly liked the fact that the car was cleaned (included in the price). Staff were very helpful and friendly.”

“Friendly – professional – very customer focused with a real passion to do right first time.”

“Whilst my general knowledge of the underlying diagnostic sensor problem was limited, I do believe that the general support I had from Haynes was good.”

“All aspects of the service and MOT very friendly great atmosphere.”

“I waited while my car was worked on so was great to have a great quick turnaround.”

“My Sales Executive has always treated me with the best possible customer care, his understanding of what I require is second to none and I thank him for yet another fantastic purchase.”

“Good communication before during and after, including a follow up call.”

“Friendly professional staff and quality vehicles made the experience great.”

“Everything from booking the van in, the communication and picking the van up were excellent.”

“Collected car, service as expected. Dropped car off, amazing service which meant me & my wife did not have to take 1/2 day annual leave. Brilliant.”

“Really good service and communication.”

“Everyone has been extremely helpful from initial quote to final collection. Our 2 year here after buying a car elsewhere as an older car for son. Will buy here in future for a newer model most definitely.”

“Courteous and friendly service as well as a job very well done.”

“We were kept informed of any additional work required, car was returned when promised.”

“Small communication problems dealt with very pleasantly and efficiently. Air con problem all fixed.”

“Everything was exceptional.”

“Kept informed during MOT and service with everything completed on time. Also received follow up call to ensure I was satisfied.”

“Friendly helpful service.”

“Helpful reception team who kept us informed during the service. we waited at Haynes whilst the car was being serviced and the reception was clean and comfortable and the staff offered us drinks.”

“Good communication, friendly staff, competitive price, free car wash appreciated.”

“Friendly, helpful.”

“Great communication.”

“Communication from picking up the vehicle to returning it excellent.”

“Friendly helpful work was done on time.”

“Fast and professional. Very quick and easy to sort. Very clear in their communication.”

“It was nice that, as I drove in, the Sales Executive who had sold me the car a couple of months ago recognised me and came out of the office to greet me. We chatted about things and he agreed my issue with the car was unusual; a colleague of his had a look, too; it was decided to book the car in to be looked at so I drove round to Main Reception and he stayed with me while the car was booked in. It was nice that I was made welcome and felt very comfortable with all the staff in whatever department. There was no pressure about time or anything else put on me; I know I can pop in with whatever concern I have about the car and it will be sorted out.”

“Excellent communication and timekeeping.”

May 2025

“Fantastic team – great all round dealership – highly recommended.”

“Everything was good with the service.”

“The test drive was enlightening. Was impressed with the car and dealership.”

“Clearly explained & highlighted what needed to be done to maintain overall health & performance for my vehicle.”

“Everything – great comms – great turnaround and do exactly as they say when they say.”

“First Class Dealership – use these as a bench mark for other main dealers“.

“Super Dealership – friendly – professional – skilled and knowledgeable.”

“Very good communication throughout the day, and very friendly.”

“Quick and efficient repair after safety recall on car.”

“Always a professional and courteous service from Haynes, are faultless in their approach“.

“Helpful and polite staff.”

“Communication was great, customer service was amazing.”

“Salesman was friendly and helpful, knew a lot about the car.”

“My sales lady was brilliant. She went through everything with me from start to finish and made sure I was happy and understood everything. I was given coffee and treated with respect from all members of staff.”

“Great service from car being picked up, got video and report of service and car dropped back with a follow up call all within 3 hours.”

“Use this dealership every week – and it’s a tall task to be Consistently Outstanding in terms of service levels, turnaround times and communication – 1st class service.”.

“Quick, informative service car was cleaned upon collection.”

“Professional work gives reassurance when driving the car, and customer service was also good.”

“Excellent service and kept me informed.”

“Very helpful and friendly.”

“My Service Advisor was absolutely amazing and so helpful. Thanks again Haynes Ford.”

“The service is extremely professional. Thanks again I will be back to use you again.”

“Friendly and helpful staff.”

“Staff were very helpful and friendly.”

“The Sales Executive who looked after me was polite, friendly, extremely knowledgeable in helping me select the right car for my needs. The showroom had nice warm friendly feel to it and the other members of the Sales Team were extremely welcoming.”

“Great job done at competitive price.”

“Great staff very friendly, helpful and good communication.”

“Been going to Haynes for years, always professional and do a great job.”

“Amazing and very helpful. The Service Advisor was very responsive and fast in getting back to me. Thanks again.”

“As well as carrying out the full service and sending me a video you also cleaned the car.”

“Offered a pickup and drop off service. Superb for us.”

“Kept me informed of what’s going on and anything that needed doing in the future. Didn’t have to wait all day for service. Staff friendly & helpful.”

“Friendly and professional service.”

“My daughter had brought a vehicle from a second hand car dealer with numerous faults and the dealer was being difficult, causing more problems with the vehicle each time they took it back for alleged repairs. We explained the situation to Haynes Maidstone and have to say they have been the only car place that were kind, respectful, helpful and patient. Shout out to your advisor who kept us abreast of all things and was kind enough to allow Haynes to keep the vehicle as we had to wait for the car dealer to make decisions on the repairs. Other people spoken to were also efficient and understanding. Gave us back some faith that not all car dealerships are cowboys! Thank you!!!”

“Efficient check in, updates and collection.”

“Everything – really friendly, helpful and professional.”

“I love coming in to Haynes. I may as well live here!  The guys always treat me absolutely splendidly and I couldn’t ask for more from the team at the desk.  They all go above and beyond and are a credit to the company.”

“My Capri was taken in for Software update at a time convenient to me and carried out, and tested and returned to me within the stated time.”

“Everything was spot on.”

“Always helpful professional and do what they quote for.”

“The Service Advisor kept me well informed and up-to date with the progress all the way through super service – great team from sales through to management teams.”

“Very Strong Dealership – really customer focused.”

“First class dealership – right first time – nothing too much trouble.”

“Good organisational skills all round.  Everyone was extremely competent. With grateful thanks.”

“There isn’t anything on this occasion. Explained everything clearly and kept up to date with findings. Professional, polite and friendly. Staff are very knowledgeable.”

“Your Service Advisor has been great not only sorting our service but also helping with some paperwork.”

“Ordered my new car at the same time as my car was having a MOT which I found very good.”

“Very easy to drop off nice and early at the start of the day. Added a question to look at on the car was no hassle.”

“My Advisor was friendly approachable and very knowledgeable. Credit to the Haynes and Ford team. We were treated very well and kept informed at all times.”

“The overall experience was very good.”

“Hassel free drop off and collection with service team.”

“Quick and efficient service.”

“Staff are very nice and helpful.”

“Your Sales team have been extremely helpful. They have advised me and answered my questions promptly and clearly. I have been kept informed during the several months while the van was ready. Highly recommended their professionalism and dedication. 5 Stars for sure!”

February 2025

“My car was collected and returned on time.  Service carried out as advertised with no problems.  I was kept informed of any problems of which there was not any.  Good performance all round”.

“Very helpful and professional always happy to help with any queries”.

“It was great, very informative and helpful.  Felt relaxed and comfortable”.

“Everything done to my complete satisfaction, as always”.

“My experience at Ford Haynes Maidstone was stress free and all my questions were answered fully by the Sales Executive, who made the process a nice experience. Nothing was too much for him and he made sure I was happy with my choice of car and funding for it also. I thoroughly recommend Haynes Ford Maidstone.”

“Efficient servicing and vehicle health check.  Appreciated the car being washed too.  The Sales Executive was very professional & extremely helpful”.

“Really really helpful – professional – do exact as they say by when they say they will – offers great feedback / updates – as a fleet vehicle manager this dealership is without question our best service provider for all our Ford fleet vehicles (Rangers, Flatbeds, Transits, Couriers, Customs) highly recommended.”

“I was received politely and the whole experience was satisfactory”.

“Everyone was very polite and helpful right from the start to the finish and I was back on the road within 2 days.  Thank you”.

“Arrangement made for my car to be collected from my home address.  I have used this service for many years – excellent service. Contacted during MOT and service to explain work required and costs given. Work completed – payment made – car returned to my home address. Vehicle thoroughly cleaned before its return to me – now lovely and clean both interior and exterior. Received friendly, professional care at all stages of work, Excellent service, Well done.”

“Had a service on the car and as always customer service was good”.

“The collection of my vehicle for a MOT and service and the return of was impeccable. I was kept informed by phone etc and the team were fantastic. This is why I always go to Haynes every year for my motoring needs.”

“The service was very good.  The staff were great and it was all very straight forward”.

“Experience was as expected, no problems with the service from the staff”.

“Whole process was fast & easy”.

“Loved the service video”.

“The whole process was great, phoned up and easily booked in. Dropped off quickly and called back promptly to say my car was ready. Pickup was done quickly and car was clean and tidy. All staff interactions were friendly and helpful.”

“Very satisfactory in every respect”.

“Excellent service from initial booking to job completion.  All staff were pleasant and helpful”.

“Everyone was very helpful & efficient.  Thank you”.

“Work done well, in time and very friendly receptionist”.

“Right from the go our salesperson was friendly and keen to help us with understanding the features of the Explorer. He was not pushy nor did he attempt to hurry us. He gave plenty of time to look around, get a drink, look some more. When time came to look at numbers, he was very open about how to get the best deal for our old car. Unlike most dealers there was some wriggle room with cost of the packs and we were happy to have a discounted option. So big thanks to him and his manager for their support.”

“Technician was very knowledgeable and service receptionist very helpful”.

“Kept me informed of van progress and updated me with pricing as required. Excellent service from the team.”

“The two-year service was completed on time and the staff were very helpful.  A few days later, I received a follow-up call to ensure my satisfaction”.

“Prompt collection, and excellent response with driver.  Informative phone calls with updates, and clear video of underside of car. Very pleasant call from service advisor explaining what had been advised to be done. Payment procedure clear and precise. Car delivery to home – excellent service. Cannot fault any part of Haynes service. Thank you.”

“Service & MOT were carried very efficiently. The collection & return service was excellent.”

“Everything was done exactly as I had been informed it would be. Couldn’t ask for more.”

“Always use Haynes Ford Maidstone would go nowhere else for a service or MOT.  Very pleased as always”.

“Staff were courteous and helpful”.

December 2024

“Great customer service from the team at Haynes Maidstone.  Kept me informed during my appointment and completed work to the highest standard”.

“Everything was done very professionally.  Knowledgeable and polite staff”.

“Very happy with service received, details explained about service, staff very helpful”.

“The service went very smoothly and quickly and we were well satisfied”.

“Booking service was easy.  I was happy with service experience”.

“MOT was done in good time and had helpful comments.  Staff were polite and efficient”.

“Very swift action dealing with my call in for an oil change.  Service was good and arrangements made to fit in with me”.

“Good customer service from staff, very satisfied and will return for MOT in March”.

“Easy to book online.  Good communication.  Honest staff, managed to get some of my work done under service plan warranty to reduce cost”.

“I did not have the car serviced.  It was in because it had a fault on the outside temperature sensor.  Haynes fitted me in very quickly, found the fault and managed to source the part in record time.  The car was ready by the Thursday evening even though I had been told that it would probably not be ready until the beginning of the following week.  They communicated with me a number of times to keep me up to date which was good.  All in all 100%”.

“Annual service and MOT.  As usual this was carried out to my complete satisfaction, from the ease of the online booking to the brilliant pick up and return option which perfectly fits my personal situation.  All interactions with your staff, be it via email or face to face, with the excellent lady responsible for the pick up and return, were a credit to Haynes Ford, thank you”.

“Most professional sales person.  Was not pushy and listened to what I wanted. Kept me up to date.  Handover was seamless and quick.  A real pleasant experience”.   

“I am always extremely happy with my service. Everyone is so helpful and friendly, I wouldn’t go anywhere else , been with the company the whole of my driving years and my father and grandfather before me. Very satisfied indeed”.

“The dealer reminds me when my car is due for its MOT and service. They also collect and deliver the car back to me as I have mobility problems and it would be difficult to collect it. All the staff, either on the phone or face to face are polite and it was explained exactly what work was needed”.

“Very happy with the service”.

“They were all extremely helpful”.

“All great, thanks”.

“The MOT, spare tyre pressure check and wet belt check were all completed within the specified time scale.  The staff in the dealership were friendly, polite and helpful”.

“Very quick and professional at a very competitive price, thank you”.

“The whole experience was great fun.  We turned up unexpectedly during a dealer event and were lucky enough to be allocated a Sales Executive who was delightful throughout the whole process.  Unfailingly courteous, didn’t hesitate to get in touch with good or bad news.  The only slight fly in the ointment was the wait for delivery.  But even that was handled well, including the loan of a car for a week.  Which was truly supererogatory”.

“Excellent service, thank you Haynes”.

“Picked up car and delivered back in good time”.

“The Service Advisor at Haynes Ford, Canterbury went above and beyond by collecting my spare key from my home in his own time after work to facilitate a quicker repair for myself and his workshop.  Well done”.

“The car was ready when I got to the garage.  I was dealt with quickly and I liked the video sent to me”.

“I found the people in reception very helpful and the necessary work was carried out to my complete satisfaction”.

“I have been a customer of Haynes for the last few years, always been very happy with the overall experience I have received.  Never had cause to complain over repairs to car or prices being invoiced for”.

“Our Service Advisor was brilliant with my customer service! Super impressed!  Thanks for servicing my car”.

“Polite, professional and friendly service”.

“Fast efficient service provided by our Sales Executive.  All queries were answered in detail”.

“All good but just a shame you don’t get a manual book with the car these days”.

“I was very happy with my service.  I only booked it a few days in advance, I thought I might have to wait longer for an appointment.  All the staff members I spoke to were friendly and efficient.  My car was ready earlier than expected and everything had been completed.  It was all explained to me”.

“I would like to specially comment on the efficiency of the lady that collected and returned our vehicle.  She is a credit to the company”.

“Very quick drop off and collection”.

“Great service from the customer service desk.  I like getting the video from the mechanic of the inspection on my car”.

October 2024

“The whole sales experience was thoroughly enjoyable.  The sales rep was extremely knowledgeable and helpful throughout.  She explained in detail all the choices available regarding vehicle specification and finance options.  She made the purchase very easy with no complications”

“Efficient process, each step explained, great progress video calls”.

“Prompt and let me know my car was ready earlier than requested”.

“Very helpful, pleasant service staff, service carried out within the expected time frame and car was cleaned nicely”.

“I was kept up to date and the staff are always very friendly and knowledgeable.  From ringing to book, through to paying, nothing was too much trouble.  I wouldn’t trust my car with anyone else”.

“Car went in for a recall on the driver’s airbag.  It was completed very quickly and I was treated with the utmost respect and courtesy.  Very pleased with the service”.

“Our Ford is an older model and we had been experiencing a problem where it did not recognise the key.  Your workshop had quickly identified and resolved the issue.  The staff kept us updated on the progress throughout.  Great service, very happy”.

“I’ve always had pleasant experiences both dealing with the sales and service departments in Maidstone which is why I chose to have my Transit serviced and MOT carried out in Maidstone rather than in my home town Ashford”.

“Great service as always”.

“Good communication, lovely clean car after service”.

“Friendly staff”.

“Really good experience from start to finish.  I wouldn’t suggest changing anything, thank you”.

“The service they gave was very good”.

“Great service and car knowledge”.

“The sales representative was extremely knowledgeable and helpful.  He explained clearly the options I had available.  He was effective, friendly and professional”.

“I do not think the service I received could be improved upon.  I was completely satisfied”.

“Good service as ever, friendly, helpful and satisfied with the quality of work undertaken on the car”.

“Service team listened to my problem.  Advised on the best course of action, were able to fit me in at a mutually agreed time and were extremely helpful.  On the day, I was treated with the utmost courtesy.  All members of the team very knowledgeable and respectful.  A thoroughly enjoyable experience”.

“The service was excellent from booking to completion and departure was easy, well managed and very hospitable”.

“The service received was most satisfactory from start to finish”.

“Everybody I spoke to was helpful and polite.  I booked at short notice and was fitted in”.

“I highlighted a problem with my car.  Haynes quickly ordered and fitted the broken part”.

“My car was looked after very well & ready on time, all in all a pleasing experience”.

“Pick up brilliant and service very good”.

“Managed to identify a fault with my lights and fixed the same day”.

“Everything meets my requirements”.

“The guys at front of house were friendly and helpful”.

“Everything from start to finish was perfect”.

“Always great service staff, they keep you updated and are always happy to answer questions or assist where possible”.

“Service was faultless”.

“Very good service and communication”.

“Everything was handled very efficiently.  Booking the appointment and communication during the morning was excellent.  I was able to pick up my cleaned car earlier than I had expected”.

“The drop off and collection were great.  I was nervous that the pricing wouldn’t be competitive but it was”.

“Everything is excellent”.

“Communication was regular and informative.  It was particularly helpful as the delivery of my car was delayed. This is my 6^th car from Haynes and I have always been very happy with the service I have received”.

“Everything was fine, your sales assistants were extremely helpful and polite.  We found the whole experience relaxing and all our questions were answered”.

“Very good customer service”.

“Good collection service.  Good communication.  All round good”.

“The gentleman I spoke to told me they were fully booked but because my motorhome was still under warranty, he would try to fit it in, he said he would give me a call in a couple of hours so we went for a coffee into Ashford, after a couple of hours he phoned me to inform me they had found the ad blue injector problem and would be ready to collect in an hour.  I am very pleased with the service I received and the manner it was done in”.

“All good as usual”.

“Fast and efficient service received.  Good communications”.

“I booked my car in for its annual service.  A few days before I received a call from one of the staff who confirmed all my details and that my car was due a brake fluid change should I wish to go ahead with that.  On the day my car was promptly booked in.  When I returned to the showroom (ahead of collection time) I was continually kept up to date with how the service was progressing and how much longer it would be before the car was ready.  Polite and efficient service throughout”.

“As far as I am concerned, I do not consider any improvements necessary.  For me as with previous purchases, I was very content with the process and my treatment”.

“As a regular customer, I am happy with the level of service I have received.  The branch in Maidstone is very well organised and operated”.

“Sales assistant was very knowledgeable and helpful”.

“I don’t think Ford Haynes need to improve its service.  I have now bought five cars from Ford Haynes over a 25 year period and with its level of service and professionalism I would definitely buy my next car there and also recommend anyone else to buy one as well”.

“All good great service”.

“Overall excellent, feedback on the service was clear, items that were purchased to pass the MOT were explained.  Importantly things that may need replacing next time were brought to my attention”.

“The experience that I had at Haynes Maidstone was very good indeed.  I was kept informed on the progress of work by video.  Everyone was very polite and helpful in the showroom (service area).  I was also very pleased my car was valeted before collection”.

“Sales man was excellent and explained everything in great detail at the right level of technicality”.

“Very satisfied with the experience at Haynes Ford, Canterbury.  Very professional, friendly, informative advice.  All questions & queries answered in full.  Cannot praise the sales team we dealt with high enough.  Many thanks to all”.

“The Sales Executive in New Car Sales was friendly, knowledgeable and helpful, always taking time to explain things clearly and succinctly where necessary.  He maintained contact with me by phone, email and in person throughout the process, making the whole buying experience a pleasure”.