December 2024

“Great customer service from the team at Haynes Maidstone.  Kept me informed during my appointment and completed work to the highest standard”.

“Everything was done very professionally.  Knowledgeable and polite staff”.

“Very happy with service received, details explained about service, staff very helpful”.

“The service went very smoothly and quickly and we were well satisfied”.

“Booking service was easy.  I was happy with service experience”.

“MOT was done in good time and had helpful comments.  Staff were polite and efficient”.

“Very swift action dealing with my call in for an oil change.  Service was good and arrangements made to fit in with me”.

“Good customer service from staff, very satisfied and will return for MOT in March”.

“Easy to book online.  Good communication.  Honest staff, managed to get some of my work done under service plan warranty to reduce cost”.

“I did not have the car serviced.  It was in because it had a fault on the outside temperature sensor.  Haynes fitted me in very quickly, found the fault and managed to source the part in record time.  The car was ready by the Thursday evening even though I had been told that it would probably not be ready until the beginning of the following week.  They communicated with me a number of times to keep me up to date which was good.  All in all 100%”.

“Annual service and MOT.  As usual this was carried out to my complete satisfaction, from the ease of the online booking to the brilliant pick up and return option which perfectly fits my personal situation.  All interactions with your staff, be it via email or face to face, with the excellent lady responsible for the pick up and return, were a credit to Haynes Ford, thank you”.

“Most professional sales person.  Was not pushy and listened to what I wanted. Kept me up to date.  Handover was seamless and quick.  A real pleasant experience”.   

“I am always extremely happy with my service. Everyone is so helpful and friendly, I wouldn’t go anywhere else , been with the company the whole of my driving years and my father and grandfather before me. Very satisfied indeed”.

“The dealer reminds me when my car is due for its MOT and service. They also collect and deliver the car back to me as I have mobility problems and it would be difficult to collect it. All the staff, either on the phone or face to face are polite and it was explained exactly what work was needed”.

“Very happy with the service”.

“They were all extremely helpful”.

“All great, thanks”.

“The MOT, spare tyre pressure check and wet belt check were all completed within the specified time scale.  The staff in the dealership were friendly, polite and helpful”.

“Very quick and professional at a very competitive price, thank you”.

“The whole experience was great fun.  We turned up unexpectedly during a dealer event and were lucky enough to be allocated a Sales Executive who was delightful throughout the whole process.  Unfailingly courteous, didn’t hesitate to get in touch with good or bad news.  The only slight fly in the ointment was the wait for delivery.  But even that was handled well, including the loan of a car for a week.  Which was truly supererogatory”.

“Excellent service, thank you Haynes”.

“Picked up car and delivered back in good time”.

“The Service Advisor at Haynes Ford, Canterbury went above and beyond by collecting my spare key from my home in his own time after work to facilitate a quicker repair for myself and his workshop.  Well done”.

“The car was ready when I got to the garage.  I was dealt with quickly and I liked the video sent to me”.

“I found the people in reception very helpful and the necessary work was carried out to my complete satisfaction”.

“I have been a customer of Haynes for the last few years, always been very happy with the overall experience I have received.  Never had cause to complain over repairs to car or prices being invoiced for”.

“Our Service Advisor was brilliant with my customer service! Super impressed!  Thanks for servicing my car”.

“Polite, professional and friendly service”.

“Fast efficient service provided by our Sales Executive.  All queries were answered in detail”.

“All good but just a shame you don’t get a manual book with the car these days”.

“I was very happy with my service.  I only booked it a few days in advance, I thought I might have to wait longer for an appointment.  All the staff members I spoke to were friendly and efficient.  My car was ready earlier than expected and everything had been completed.  It was all explained to me”.

“I would like to specially comment on the efficiency of the lady that collected and returned our vehicle.  She is a credit to the company”.

“Very quick drop off and collection”.

“Great service from the customer service desk.  I like getting the video from the mechanic of the inspection on my car”.

October 2024

“The whole sales experience was thoroughly enjoyable.  The sales rep was extremely knowledgeable and helpful throughout.  She explained in detail all the choices available regarding vehicle specification and finance options.  She made the purchase very easy with no complications”

“Efficient process, each step explained, great progress video calls”.

“Prompt and let me know my car was ready earlier than requested”.

“Very helpful, pleasant service staff, service carried out within the expected time frame and car was cleaned nicely”.

“I was kept up to date and the staff are always very friendly and knowledgeable.  From ringing to book, through to paying, nothing was too much trouble.  I wouldn’t trust my car with anyone else”.

“Car went in for a recall on the driver’s airbag.  It was completed very quickly and I was treated with the utmost respect and courtesy.  Very pleased with the service”.

“Our Ford is an older model and we had been experiencing a problem where it did not recognise the key.  Your workshop had quickly identified and resolved the issue.  The staff kept us updated on the progress throughout.  Great service, very happy”.

“I’ve always had pleasant experiences both dealing with the sales and service departments in Maidstone which is why I chose to have my Transit serviced and MOT carried out in Maidstone rather than in my home town Ashford”.

“Great service as always”.

“Good communication, lovely clean car after service”.

“Friendly staff”.

“Really good experience from start to finish.  I wouldn’t suggest changing anything, thank you”.

“The service they gave was very good”.

“Great service and car knowledge”.

“The sales representative was extremely knowledgeable and helpful.  He explained clearly the options I had available.  He was effective, friendly and professional”.

“I do not think the service I received could be improved upon.  I was completely satisfied”.

“Good service as ever, friendly, helpful and satisfied with the quality of work undertaken on the car”.

“Service team listened to my problem.  Advised on the best course of action, were able to fit me in at a mutually agreed time and were extremely helpful.  On the day, I was treated with the utmost courtesy.  All members of the team very knowledgeable and respectful.  A thoroughly enjoyable experience”.

“The service was excellent from booking to completion and departure was easy, well managed and very hospitable”.

“The service received was most satisfactory from start to finish”.

“Everybody I spoke to was helpful and polite.  I booked at short notice and was fitted in”.

“I highlighted a problem with my car.  Haynes quickly ordered and fitted the broken part”.

“My car was looked after very well & ready on time, all in all a pleasing experience”.

“Pick up brilliant and service very good”.

“Managed to identify a fault with my lights and fixed the same day”.

“Everything meets my requirements”.

“The guys at front of house were friendly and helpful”.

“Everything from start to finish was perfect”.

“Always great service staff, they keep you updated and are always happy to answer questions or assist where possible”.

“Service was faultless”.

“Very good service and communication”.

“Everything was handled very efficiently.  Booking the appointment and communication during the morning was excellent.  I was able to pick up my cleaned car earlier than I had expected”.

“The drop off and collection were great.  I was nervous that the pricing wouldn’t be competitive but it was”.

“Everything is excellent”.

“Communication was regular and informative.  It was particularly helpful as the delivery of my car was delayed. This is my 6^th car from Haynes and I have always been very happy with the service I have received”.

“Everything was fine, your sales assistants were extremely helpful and polite.  We found the whole experience relaxing and all our questions were answered”.

“Very good customer service”.

“Good collection service.  Good communication.  All round good”.

“The gentleman I spoke to told me they were fully booked but because my motorhome was still under warranty, he would try to fit it in, he said he would give me a call in a couple of hours so we went for a coffee into Ashford, after a couple of hours he phoned me to inform me they had found the ad blue injector problem and would be ready to collect in an hour.  I am very pleased with the service I received and the manner it was done in”.

“All good as usual”.

“Fast and efficient service received.  Good communications”.

“I booked my car in for its annual service.  A few days before I received a call from one of the staff who confirmed all my details and that my car was due a brake fluid change should I wish to go ahead with that.  On the day my car was promptly booked in.  When I returned to the showroom (ahead of collection time) I was continually kept up to date with how the service was progressing and how much longer it would be before the car was ready.  Polite and efficient service throughout”.

“As far as I am concerned, I do not consider any improvements necessary.  For me as with previous purchases, I was very content with the process and my treatment”.

“As a regular customer, I am happy with the level of service I have received.  The branch in Maidstone is very well organised and operated”.

“Sales assistant was very knowledgeable and helpful”.

“I don’t think Ford Haynes need to improve its service.  I have now bought five cars from Ford Haynes over a 25 year period and with its level of service and professionalism I would definitely buy my next car there and also recommend anyone else to buy one as well”.

“All good great service”.

“Overall excellent, feedback on the service was clear, items that were purchased to pass the MOT were explained.  Importantly things that may need replacing next time were brought to my attention”.

“The experience that I had at Haynes Maidstone was very good indeed.  I was kept informed on the progress of work by video.  Everyone was very polite and helpful in the showroom (service area).  I was also very pleased my car was valeted before collection”.

“Sales man was excellent and explained everything in great detail at the right level of technicality”.

“Very satisfied with the experience at Haynes Ford, Canterbury.  Very professional, friendly, informative advice.  All questions & queries answered in full.  Cannot praise the sales team we dealt with high enough.  Many thanks to all”.

“The Sales Executive in New Car Sales was friendly, knowledgeable and helpful, always taking time to explain things clearly and succinctly where necessary.  He maintained contact with me by phone, email and in person throughout the process, making the whole buying experience a pleasure”.

August 2024

I have used Haynes for every MOT & service and always found you very good, informative and honest, wouldn’t use anyone else”.

“No1. Good price didn’t feel ripped off.  Good back up and pleasant people”.

“Good service carried out.  Received car on time and cleaned inside and out too”.

“Easy to book up and very organised from the start.  Video from the technician was helpful.  Completed quickly and informed me when it was ready to collect.  Went through the service paperwork when I collected my car.  Very thorough, polite and helpful, thank you”.

“Polite and competent service”.

“Pleasant efficient service”.

“Very professional, caring and friendly”.

“All Dealers should try to work to the same standard as Haynes”.

“1^st class dealership.  Cares about its customer needs and strives to complete all works quickly and in a cost effective manner”.

“Easy to book at a time that suited me.  Booking in on the day simple and kept informed throughout”.

“Booking taken on at short notice and vehicle repaired quickly, even worked out cheaper than quoted”.

“Our Sales Executive was amazing.  Made sure that I went away a very happy customer”.

“Problem solved quickly and I was well informed.  Welcoming and chatty staff which is always nice”.

“Great service”.

“We are completely happy with the service we received from our Sales Executive at Haynes.  He was in constant contact and would respond promptly”.

“Excellent, car collected, service and MOT, received video of analysis”.

“Our salesman who we have dealt with over many years was and has always been extremely helpful.  We would always use him”.

“Excellent service”.

“They’re very helpful”.

“I’m satisfied with everything”.

“I was kept fully informed of progress.  Haynes had the spare parts in stock that were needed and were fitted the same afternoon so that I was able to drive home that afternoon with the MOT completed”.

“When I returned to collect my car approximately two hours later, I was pleased to see that it had been washed and was sparkling.  I also received breakdown cover for a year”.

“I was extremely pleased with the result.  Well done Haynes”.

“Communication was good from booking to the actual service.  Garage opening at 7.30 am is really helpful, dropping car off earlier makes getting to work on time easier.  Required work was well explained and price all matched up at the end”.

“Very helpful service reception and service done in less than a day, contacted when ready by reception team.  I am very happy with the service I received, thank you”.

“The whole process was smooth.  Great welcome from all staff”.

“Just keep up the good work.  Well done everyone”.

“Vehicle receipt was handled well and I was kept up to date on progress and additional costs.  The vehicle pick up was very good and courteous”.

“Prompt, professional service”.

“Great and swift service”.

“Recall on the car dealt with efficiently”.

“Excellent service, polite staff, work carried out to a high standard and at a very reasonable price, nice seating area if you are waiting”.

“A good experience”.

“Very efficient, very professional, approachable and kept me informed”.

“Fast friendly staff”.

“I was very happy with the help I was given by Haynes.  Very helpful, courteous and efficient”.

“Collected the car from my work, great service as meant I do not have to take a day off.  Informed well, liaised with Ford Protect and repaired car under warranty.  Returned car, very happy”.

“I was communicated with the whole way through the process.  It was made quick and easy and I had a clean car at the end.  No problems at all”.

“Our Sales Executive was amazing”.

“Exceptional customer service, thank you”.

“Staff extremely polite and helpful also very knowledgeable.  Also, I feel confident of the work undertaken on my car, by professional experienced mechanical engineers, so overall I am very satisfied with Haynes Maidstone”.

“The service was fast and efficient and communications were clear and timely.  The use of a Mach E courtesy car was much appreciated.  There is nothing that I can think of that would improve your service”.

“The staff were happy to help and have done excellent work on the car”.

“Everything perfect”.

July 2024

“Excellent, efficient, courteous and helpful experience every time and why we keep returning every year.  Thank you all”

“Friendly and helpful Sales Rep”.

“Excellent service as always”.

“My car was recently recalled by Ford for a brake hose replacement.  I have been a customer, both for servicing and car purchases with Haynes Ford for many years, so I asked them to carry out the necessary work.  As expected, everything was carried out to my entire satisfaction and I am happy to recommend their services.  I particularly find the collect and return option most convenient, thank you.”

“Can’t really think of anything.  Haynes Ford are a great ambassador for Ford and have been for many years”.

“They offered a great service as usual.  I’ve been using them for 10 years and I can honestly say that I have had no problems with my car between services.  From the very helpful man at reception so polite and got a date to suit me and the lovely lady that came to pick the car up and to return it after service.  With my experience with Haynes I hold them in high esteem for their politeness and friendly attitude, got my car back gleaming clean inside and out, they take good care of your car.  Recommend them 100%”.

“Perfect service, friendly efficient staff”.

“Very good experience all the way through”.

“All staff were really helpful from booking the car in to keeping me in touch with what needed doing too.  Letting me know the car was ready to pick up.  Have used Haynes of Maidstone for many years, always been happy with the service”.

“The staff on reception of the service desk are very polite and informative as to what will happen while they have your car.  They keep you updated about any information that you need to be told of about the car while its being worked on”.

“Very friendly, efficient experience”.

“In my experience I don’t think you can do anything to improve.  I am very happy with the service I got and will return next time my service is due”.

“Great fast friendly service”.

“The person who I liaised with was very professional and knowledgeable.  He was at the Service desk”.

“Very helpful with the enquiry, got the car in straight away to be checked over to make sure it was safe”

“Helpful and professional staff and always doing the effort to accommodate”.

“Kept me informed all the way.  Contact was efficient”.

“Helpful service reception staff with a flexible attitude”.

“This is the first time I have had a Ford dealership service my car and to be honest it was fantastic.  The greeting when we arrived was pleasant and polite and the service to the car was excellent, would recommend Ford without hesitation”.

“The whole experience at Haynes was excellent”.

“Polite and informative from start to finish”.

“Good communication, no hassle.  Works all done on time.  Staff are good”.

“Phone calls and emails were always answered promptly.  For us, Maidstone Haynes have been brilliant”.

“Service from our Sales Executive was friendly and really personable.  Always helpful and she was able to provide answers to all my questions.  The whole process was seamless, a testament to her professionalism”.

“Very friendly team and couldn’t do enough to advise”.

“Good customer service always keep me up to date with what is going on with my car”.

“Welcoming and courteous Service Department.  An equal courtesy car to my Mach E supplied, the work was completed within the two day promise and my car was returned valeted, all as promised”.

“Always helpful and informative”.

“Service reception staff were polite and friendly.  My service was completed early enough in the day for me to collect my vehicle and the same day which made things a lot easier for me”.

“The service I received was 1^st class.  Friendly and accommodating as well as informative as has been the case since 1994”.

“Service & MOT as promised.  Courtesy car was good and clean”.

“A convenient appointment was made available to me and my vehicle received the necessary attention it required without any problems.  Polite and helpful staff at point of contact”.

“Collected my car and dropped back on time.  Clear information about why my car failed the MOT.  I like the video explanation of the service.  I like the AA roadside cover included”.

“Great service and I liked the video on health check.  Also, great to get 12 months road side assistance as part of the deal was brilliant”.

“Very good.  Efficient and expedited very timely! Typical of Ford now and always”.

“Don’t change but just get better still”.

“Great customer service experience.  Our Sales Executive was knowledgeable and was able to promptly find me a car model and finance package that met my needs”.

“Totally satisfied with the levels of service I received.  Well done to all”.

“Easy to book MOT and service at Maidstone.  Staff were friendly and helpful.  The price was good and I could keep my free Ford assistance.  Everything was clearly explained to me”.

“I was very happy with the service I received”.

“Excellent service from start to finish.  Each step was explained and communicated expertly and professionally and in a timely manner”.

“Easy to book car in and was clean and tidy when returned”.

“Vehicle was booked in quickly and fixed”.

“Quick and efficient service”.

“Efficient service reception.  Your Service Advisor had all the details for my Kuga’s safety recall update and explained the process clearly.  He called me (as agreed) 90 minutes later when the car was ready for collection.  A hassle free experience”.

“Sales team very helpful & informative – arrangements for test drive & subsequent collection of chosen vehicle went smoothly”.

“I can’t fault them.  My clutch broke, they fixed it quickly under warranty.  No hassle”.

“Very friendly people and service experience was very easy”.

“Everything from the initial phone call to the in-person service on the day of the servicing was excellent.  You have a great team”.

“I was very happy with the level of service received when purchasing my new car.  The Sales Executive was really helpful and knowledgeable and went out of his way to find a good solution for me”.

“Very efficient, done on time.  Reasonable price, good communication”.

“Nice service”.

“The service desk team were very helpful, polite and efficient”.

“Staff are friendly, very helpful and knowledgeable”.

“All was ok, very good job done”.

“Helpful staff”.

“All service staff that I dealt with were friendly and helpful.  I was provided with an estimate for the cost of the work that was needed and this was stuck to.  Van was even brought round to the front when I came to collect it”.

“Very helpful”.

“Staff were friendly and helpful, video of the car service was much appreciated and a good job done as always”.

“As always it was great service from Haynes”.

“I was very satisfied with all the service I received during my motorhome’s MOT.  I also enjoyed the breakfast I had at the café recommended by your Service Manager while the MOT was being completed”.

May 2024

“Absolutely excellent customer service, kept me informed at all times would highly recommend”.

“Dropped car off for MOT, requested, if possible, to have it done by 10.30, got a phone call at 9.30 to say all done.  Fantastic service, thank you”.

“I had my car MOT done, fast and efficient service and very happy thank you for making the process easy”.

“Kept up to date with information, good service all round”.

“They were very professional with excellent customer service and a free collect and delivery service.  I was kept informed with a small problem and no hassle.  This was my first service with Haynes and I will definitely use them again”.

“Haynes were very helpful.   Collected and dropped off car.  Full update video of car progress great service”.

“Great service definitely be going back for the van’s next service.  Also, my van was on a recall for a wet check which Ford replaced for me, many thanks”.

“Great experience”.

“Everything was fine.  Polite customer service and satisfactory work done on vehicle”.

“Friendly, professional and quick turn around”.

“All went smoothly from booking to collecting the car.  I was called to say car service had been done.  I like the video you do when checking the car tyres etc”.

“The staff were very helpful, professional and polite, the service was done on time also they kept me informed throughout. Also, the video of the service was very helpful, well done”.

“I believe you couldn’t improve on the service I had they were first class, please send them my thanks”.

“Always easy to arrange and book in a mobile service.  Techs are always helpful and on time”.

“I am currently happy with the range of services that Ford Haynes supply and have not been disappointed with the quality of work carried out on past visits”.

“Efficient service, good communication and clear pricing, very happy”.

“Very efficient, polite, helpful”.

“Great service as always”.

“Friendly service and in depth detail of what was wrong with my car.  Nothing to be improved on”.

“The Service Advisor was great very informative and helpful as are the others will definitely return”.

“Great service and customer service”.

“Friendly helpful staff”.

“Very pleasant experience, always get treated very nicely by the guys at Haynes and always a great service”.

“We have been a customer of Ford for 12 years now, we are always happy with the service we receive”.

“Haynes are always excellent, would recommend them”.

“Quite simply, the salesman from Ford Haynes dealership was the best.  I would go as far as to say if any organisation, let alone Ford, followed his manner, his professionalism, they would be in an even better position than they may already be.  Nothing was too much trouble.  He was kind, polite and his videos especially those about the vehicle, exemplary”.

“The staff I dealt with were polite, professional and ‘on the ball’ with my requirements”.

“Excellent service, thanks”.

“Very quick service”.

“From start to finish our experience with Haynes Maidstone was first class.  Purchasing a new vehicle is a fairly big decision and our sales executive guided through the whole process offering advice and guidance when required, whilst giving us space to make decisions in our own time.  We won’t hesitate to return to Haynes when the time comes to replace our vehicle”.

“Easy to book service with a pick up and drop back.  I got a video of the external inspection under the car showing the parts being checked so I was sure that the car was in good hands”.

“First class service.  Everything from the booking in, drop off experiences, to the quality of work and information provided”.

“Our salesman was polite, professional and explained everything in detail”.

“The staff at Haynes were very professional and attentive to our needs and questions.  They were also patient in dealing with us as we made our mind up on which make and model we actually wanted to buy”.

“Everything from start to finish – booking in to collection was great.  Everything went very well and I was completely satisfied”.

“I can’t think of anything that would improve the experience I had”.

“Very good customer service”.

“Friendly service all round”.

“Maidstone branch was very helpful and made it all easy, as I was on a tight timescale”.  

April 2024

“Everything was done quickly and efficiently, couldn’t fault the service”.

“Fantastic customer service throughout in person & over the phone throughout the day.  Ease of dropping my car off around 7.15 in the morning which is most convenient to me.  Kept informed throughout the day via video email and a personal phone call on the progress.  Prompt text message to say when my vehicle was ready for collection.  Customer service fantastic on picking up my vehicle, explaining the whole process of the day’s events & total of paying for my service. 1^st class service as always by Haynes of Maidstone.  Thank you all.”

“Our sales person was amazing at Ford.  Incredibly friendly, supportive, knowledgeable and flexible.  We couldn’t have asked for any more from him and would certainly recommend him and Ford to others.  He is a credit to Haynes and to Ford directly”.

“Guys on the front desk are always brilliant.  They always look after me, couldn’t ask for better”.

“Polite efficient, previously used another Ford Dealer in another Kent town who was no where near as good as Haynes.  All issues sorted and all with a smile, thank you”.

“My car was collected and delivered by a very nice lady who was kind”.

“The team worked very hard to look after me and ensure that the acquisition of my vehicle was as smooth as possible for me”.

“Very pleased with the service”.

“I have used Haynes for much of my driving life.  Reliable business”.  

“Everything went well, staff were friendly and polite”

“Overall nice experience, the showroom is nice and clean.  Staff are polite and professional”.

“I would definitely recommend our Sales Executive to friends and family and hope to see him when I next get a new car, many thanks”.

“The team on the desk very professional and efficient”.

“Our Sales Executive has dealt with us for a number of years now, no pressure and always willing to help”.

“Everything was perfect.  Thank you”.

“Thank you for a great service”.

“I had an excellent experience at Ford Canterbury.  The salesman was incredibly helpful and polite and made the whole experience very easy I am delighted with my new car”.

“The salesman took time to explain how a mild hybrid car works and also went over the financial options very carefully so that I understood the choices”.

“Great customer service”.

“I had the best customer service which is what I would expect from Haynes”

“I had a good service and the collect and delivery driver was very professional”.

“Customer service was great always welcoming.  Car was ready for the same day.  Had a full service and brakes and discs done.  I will always take my car back to Haynes”.

“Myself and my wife found that our Sales Executive explained everything well.  She is knowledgeable, passionate and professional in her work.  I don’t think that there is anything that could be improved with the level of service that we received from Haynes.  Myself and my wife are very impressed”.

“They knew what I wanted and got me the best price possible.  Listened to what I was saying and looked after me”.

“I don’t think our experience could have been any better than it was”.

“Convenient booking, diagnosed and fixed on the same day.  Great service”.

“Smooth and efficient service on my little old Ford car – so nice to be able to trust the mechanic working on the car.  Car running well.  I was late to pick up but they made it all work for me anyway.  Excellent service”.

“I liked the sales experience as it was very professional, very friendly and could answer all of our questions”.

“Our sales person who I can only describe as very attentive and was extremely knowledgeable about the vehicle we chose.  She made the purchase very sleek and slimline.  We left the showroom confident that she had sorted the car we wanted.  I can only honestly say nothing was too much trouble for her.  Thank you”.

“Haynes, in my opinion, did everything right”.

“Our Sales Executive was extremely helpful and experienced.  He answered my questions fully and in detail.  His calm and trusted manner made the whole purchasing experience positive.  I am delighted with my purchase”.