May 2026

“The Sales Executive was amazing, professional and listened to our needs He was patient when we didn’t understand something and took us through everything with our new car. Just a pleasure to deal with.”

“Great customer service.”

“Great atmosphere, friendly staff, approachable, clean and answered all of my questions.”

“Couldn’t be more helpful your Sales Executive is a really nice guy and an asset to Haynes.”

“Great! Team was brilliant the whole way through the process.”

“The team at Haynes of Maidstone were really efficient, friendly and explained the work carried out to my vehicle. Pleasurable experience. Great Job.”

“Car health check. Clear paperwork, replaced 2 tyres. Drives well.”

“The Service Advisor kept me updated throughout the process of my car repairs and was always available to answer any questions. The work was completed quicker than I anticipated. Everything was handled professionally and efficiently.”

“Your local agent took over my booking. He identified that the service required was not as had been booked. He rectified this error and was able to provide a courtesy car where it was quite obvious that one wasn’t really being promoted earlier.”

“When we arrived very efficient, quick to ask us about checking car in etc.  And pick up time etc. On our return your advisor dealt with us also in the morning. Had a coffee etc and she made the whole experience very good.  Lovely lady and explained everything clear.”

“The Salesman was very helpful, pleasant and worked hard to get us the best deal, everything was very efficient.”

“Just lived up to expectations. Good communication and reliable efficient delivery.”

“Car was done on time as I needed the car in the afternoon.”

“I had a few problems with DVLA but your Sales Executive just set too to help me sort it out. He was friendly and professional, with a sense of humour which is always nice.”

“A warm reception from the staff on the service department.”

“Communication lines were always kept open and my van was ready for when they said it would be.”

“Great service from the salesman very professional, made it a pleasure to be doing business with you.”

“The paperwork was dealt with easily and not too onerous to complete! The vehicle was ready and everything went smoothly.”

“The Sales Executive has been exceptionally helpful with guidance in which option met my needs.”

“Good service from beginning until the end. Great service team on the front desk.”

“I liked that I could drop my car off the day before my service and MOT and the Service Advisor was very helpful when I went to pick it up even made me a coffee which was nice.”

“Just good service from the off.”

“Everything. A truly great company to do business with. Just keep doing what you do. Your staff are your greatest asset.”

“Polite and friendly customer service. Car was returned thoroughly cleaned on the inside and out.”

“Good communication and fast service.”

“Your staff member is exceptional. He could not have been more helpful. I was initially irate as the car had to have a faulty tyre valve replaced the previous week but then the tyre pressure monitor on another valve failed. He explained clearly what needed to be done and was able to get the repairs carried out quickly. Many thanks!”

“Everything was explained well by the service team, I was welcomed and they managed the overall process very well.”

“Test drive went well. It was great to go on the road and experience how the drive was. Shame the traffic is so bad nearby, wasn’t able to really get above 2nd gear and more than 30mph. Your new sales guy was good.”

“Great car. Great salesman. Very relaxed approach.”

“Our Sales Executive was very helpful through the whole process kept us informed all times.”

“All good at point of booking.”

“Brilliant! Your team made it a great experience.”

“As I had to wait your staff gave me an exact time to bring the van in and how long it would take.”

“Ford Maidstone, very friendly and helpful, service wait was reasonable.”

“Always a good welcome at reception and I always feel confident that a good job has been done on the service.”

“Completed the reset of the electronics within timescale. Provided courtesy car.”

“I like your Sales Executive.”

“Answered few questions I had prior to booking, very knowledgeable and explained clearly. Easy booking via phone. Polite and friendly as always.”

“Done quickly and not expensive.”

“Service, MOT completed and changed lightbulb, excellent communication skills at front desk and on the phone keeping me updated. Useful to see the video also.”

“Great service as always. Friendly staff, everything completed professionally, on time, and at quoted cost.”

“You kept me informed throughout the service and MOT. Thank you.”

“Found me a car near enough to my specification, delivered to the estimated time quoted. Sales Rep kept me up to date with delivery time etc.”

“Did what was asked and completed service ahead of schedule.”

“Work done to a high standard, part on order for follow up job.”

“The team delivered exceptional service, providing continuous updates and precise repair timelines, in addition to accommodating vehicle drop-offs the preceding evening.”

“Kept me informed and cleaned my car.”

“Kept me informed of progress. Finished on time.”

“We had the best Motability sales person we have come across couldn’t find a fault from start to finish.”

“Because everything was excellent particularly our Sales Executive who was so helpful.”

“Ticked all the boxes.”

“Excellent customer service.”

“Very satisfied all round with the experience. Staff friendly & helpful. Everything carried out in a timely manner & contacted when all work carried out & vehicle ready to collect.”

“Very helpful.”

“Answered the phone. Polite and attentive. Explained the service and cost. Prepared and ready for my arrival. Communicated with me well during the service. Excellent when I came to collect the car, had all the paperwork ready and explained things well. The car was cleaned very well too! Only improvement would be a slick online booking portal.”

“The service reception was professional and pleasant. The vehicle was serviced and washed within a convenient timescale for me.”

“I have bought several vans over the years from Haynes and always dealt with the same executive, who has always sorted things out for me.”

“Very friendly and efficient staff.”

“Easy booking process, dropping off, collection and update whilst the vehicle was with Haynes.”

April 2026

“Great test drive and I loved the car. The Sales Executive at Canterbury was very helpful and allowed for a 30 min test drive.”

“Very helpful friendly.”

“My car was in for a Ford Recall Service which was carried out efficiently by very courteous staff and I was even made a coffee while I waited. Lovely service!”

“Nothing, it all went to plan and timings as this was a “whilst you wait” service.”

“Polite helpful – quick – communicated brilliantly.”

“Fixed everything that I needed to drive my car safely again as well as being honest and transparent- you also were very patient with me as I asked for a lot from you.”

“The lady I dealt with was very helpful and friendly great customer service made the whole process very smooth and stress free.”

“Car was ready on time and cleaned. Staff were friendly and helpful.”

“Booking easy. Reminder received. Notified of costs beforehand. Handing over car and collection quick and efficient.”

“Excellent service.”

“Fast and prompt service.”

“Your Sales Executive is a good employee.”

“Great service, nice atmosphere. No hard sell.”

“All the staff were professional and polite, communication was good at all times, the mechanics always do a great job and care about the customers vehicle.”

“Put the car in early got it back early.”

“MOT was done quickly. Staff on the desk were very pleasant. Nice clean environment.”

“Work carried out efficiently and on a Saturday morning which worked well for me.”

“Salesman was really helpful and answered all my questions.”

“My service was easy to book, I was kept informed and received an inspection video. Friendly and helpful staff. My car was returned clean and tidy. Thank you.”

“Excellent as always. Thanks.”

“Very helpful member of staff. Clear calm and well spoken, very easy to deal with.”

“Everyone knows what they are talking about.”

“The Sales Executive was great kept me informed at all times and listened to what I needed and kept it within my budget.”

“Excellent customer service as always. Carried out the MOT, Service, relevant repairs and cleaned the car!”

“From start to finish the whole experience was first class. The Sales Executive was excellent. He explained everything about the Ford Puma. This was my first, so I was very impressed with the service I received.”

“The salesman was excellent from start to finish. Excellent customer service. He was really helpful and very patient with us.”

“I had a fantastic salesman, he listens and gives useful information and suggestions making decisions making an informed process. The choosing and purchasing was straightforward and easy, a test drive is always important and gives a chance to experience the vehicle driving and its various storage areas. I was kept informed all the time with expected delivery and hand over dates, couldn’t ask for more, very happy.”

“Friendly, efficient service.”

“Five-star service at Ford! The whole team was professional and efficient. A special shout-out to our Service Manager for going above and beyond to make sure everything was handled perfectly. Highly recommend this location for anyone needing Ford maintenance!”

“All staff friendly and helpful on arrival early in the morning. Email and call following service to identify any issues to keep an eye on. Collected during the afternoon and, again, staff courteous, professional and friendly. Great Service. Thanks Ford…. keep up the good work!”

“Pleasant staff, my truck was booked for a service and then into the Bodyshop. Everything done seamlessly, couldn’t of asked for better service.”

“After buying a used Focus from you we did experience trouble with tyre pressure monitoring. Your team replaced all four sensors which seem to be the trouble.”

“It was easy to book a service on line. Receptionist was very polite and helpful when I dropped my car off and service was completed within advised timeframe and at cost quoted.”

“Kept me fully informed and explained what work was needed very clearly.”

“My car was serviced quickly and was washed afterwards too.”

“Booked at a convenient time, staff always kind and friendly. A special mention to my Service Advisor really nice guy and helpful.”

“My Sales Executive was a pleasure to deal with no hard sell. Gave me the facts and figures.”

“Took care of recall at same time of service without having to be asked.”

“Good friendly staff.”

“My car was re-called for a free service check to my local Ford agent regarding the front brakes flexible hydraulic hoses which were replaced free of charge. I found the staff who attended my visit very friendly and efficient in their approach to me. My car was also given a free ‘health’ check and was passed with only two advisories. All in all, I was pleased with my visit and the outcome.”

“Very good service.”

“The staff were very helpful and polite. The service was carried out with no issues.”

“Good service and punctual.”

“Was very happy with the no-pressure selling approach and reasonable and fair discussions around pricing of the vehicle I bought. Communication was also good and efficient.”

“The Sales Executive was amazing – we only went to have a look and came away with a new car on a great deal!”

“You tracked down an error that appeared on the car instrument panel to being caused by a leaking fuel injector. This was replaced including the three other injectors to achieve a matched set. These were bedded in and the car returned with everything running correctly. This work was carried out under an extended Ford warranty that I purchased with the car. Very pleased.”

“Nothing, it all went to plan.”

“All staff who we had contact with were very good and polite. Also being a Motability customer, you picked the car up and brought it back. All work carried out to a high standard.”

“Haynes as always did a great service. It is odd the quality of servicing varies between Ford dealers (when it should not vary) and Haynes always seem to be better than others. I also like the videos!”

“Friendly staff, clear in explanations.”

“Everything really. On time and very good.”

“Talked through options and explained everything well.”

“One of the car salesman was very helpful and went through everything we needed to know.”

“This is our 3rd car from Haynes and we have always seen the same lady and she is a pleasure to deal with, very professional, and always makes us feel at ease and answers all our questions I could not deal with anyone else think she is an asset to the company.”

“Great communication throughout.”

“Our Salesman was very clear throughout and attentive to our needs and had good humour with us.”

“The Salesman was exceptional. Everything was all explained clearly- cars discussed and we bought with confidence.”

“Car dropped off was quick, staff were helpful.”

“Efficient quick service.”

“Collection of vehicle by Haynes employee for service and return of vehicle when service and MOT complete. The lady who collected and returned our vehicle was very friendly’.”

“Very easy online booking system. Service advisors friendly and helpful and good communications. All work carried out to a good standard.”

“Gave a friendly welcome, the whole team are amenable. Listened to my needs and no pushy sales.”

March 2026

“The Manager was so helpful and always happy to help, went above and beyond.”

“Very customer focused, not pushy.”

“I was extremely pleased with the service I received on my Ford car. Upon arriving at the dealership, I was attended to almost immediately, by the Service Advisor, who was very polite and efficient, on collecting my car, the odd requests I had asked to be attended to had been completed, the car had also been washed, and I enjoyed a cup of coffee before the drive home, so well done to all in the Ford Team.”

“Quick and efficient, friendly staff.”

“Prompt attention.”

“Everything went according to plan.”

“Kept me informed.”

“I recently had my Ford Puma in with Haynes Ford for a warranty repair and I couldn’t be happier with the service I received. From start to finish, everything was handled smoothly and professionally. The team on the service desk were exceptionally friendly, helpful, and easy to deal with – they kept me well informed throughout and made the whole process completely stress‑free. It’s refreshing to deal with a dealership where customer service is clearly a priority. A great experience all round, and I wouldn’t hesitate to recommend Haynes Ford to others.”

“Everything was done well from booking to paying. Car was ready on time and washed…. Very rare nowadays I find with other garages!”

“No pushy sales technics. This was our first time buying a brand new car, which was made extra special for us by our salesman’s knowledge. Thank you!”

“Car service completed on time. Plus sent video of inspection and given details of cost when booked car in. Staff helpful and polite.”

“The Sales Executive was very friendly and efficient when dealing with us, went through all our options”.

“I bought my car in for an MOT. Left it there in the morning and was told I would be called when it was ready. As promised, I was called to say I could collect my car as it was all done. Very efficient good customer service.”

“Efficiency, polite, helpful and knowledgeable and happy to answer any questions. As usual the whole visit to Haynes was a good experience. Well done”.

“The Sales Executive was most helpful spent a fair amount of time explaining to me about how things were moving along thank you, very good and a big thank you.”

“My car was collected on time as per my booking and serviced and returned the same day. Staff were polite and courteous and all communications were clear regarding its first service.”

“I found all the staff at Haynes Canterbury to be pleasant and helpful, in particular the salesman with whom I dealt. He was knowledgeable, patient and a pleasure to deal with.”

“Very pleasant experience, straightforward easy and quick.”

“Quick and efficient service. Knowledgeable staff.”

“It was like driving away in a brand new car again after the service. Staff were all very helpful and friendly. Car was spotlessly clean and I was very impressed with the whole experience.”

“Staff were attentive and very friendly and helpful.”

“Great service, kept in touch throughout the service, all completed with no issues and no huge hidden costs.”

“Efficient all the way through.”

“They kept me informed of anything else that needs to be done like my brakes are getting low.”

“You were brilliant considering my condition. Thank you so much.”

“We had a very positive experience throughout. The Sales Executive took the time to explain everything clearly and was both patient and understanding. Her communication was excellent, she responded promptly to emails and was always available for a phone call if we needed clarification. She was honest about what to expect and kept us informed on a weekly basis, which we really appreciated. When the car arrived, the handover process was smooth and efficient. She once again took the time to go through the car’s features and explained everything thoroughly. In addition to being highly knowledgeable and experienced, she is also a warm and genuinely positive person, with a calm and reassuring manner. We are extremely happy with the overall experience.”

“Easy to book with great updates through the day and car ready to pick up when advised.”

“I’ve been using the same Sales Executive to get good advice along with a good deal for 25 years and he always delivers!”

“It was just good service.”

“Good service.”

“The Sales Executive from the Motability team help me a lot choosing the right car for me.”

“Was kept well informed by the service dept, the lady who collected my car was lovely and polite.”

“Your salesman is a real asset to you. Not only did he listen to my requirements when I first visited some nine months before I required the vehicle but diarised to contact me at the appropriate time for my car to be delivered for March this year. He was not pushy and spent time to come up with the right deal for me. He, both before and subsequently to my placing the order and to delivery has always responded quickly to any of my questions.”

“The Sales Executive was very efficient, knowledgeable and friendly. A pleasure to do business with.”

“The drop off of my car went well. I got a phone call informing me when my car was ready for collection. This service went smoothly. The service along with a few minor problems were explained to me. Good communication.”

“Excellent service from start to finish, very well organised team well done.”

“My service was prompt and carried out on a Saturday morning which is handy for me.”

“Listened to me, and my requirements of the sales process. All paperwork handled efficiently over email.”

“I found the Sales Executive very helpful, he explained everything clearly and kept me informed about the progress of my order. At the point of delivery was careful to explain the controls and gadgets.”

February 2026

“Your salesman was very professional dealing with me as an 80+ year old lady with little knowledge of cars.”

“My sales man was very polite and very helpful with my inquiry. They told me about all the cars I was interested in.”

“The whole experience with the Sales Executive was efficient and helpful.”

“Efficient and excellent customer service.”

“No pressure and listened.”

“Our Sales Executive was very professional with good communication and service provided.”

“The salesman at Haynes was very helpful and made the experience very easy.”

“The Sales Executive was very professional and knowledgeable and made the experience very productive. He kept me posted about the car and delivery date.”

“Quick service. Well looked after.”

“Salesperson that we dealt with was very helpful and explained everything that we needed to know about the car. He was a pleasure to deal with and kept me up to date from start until the day that we picked the car up. He also talked us through the inside of the car and how things worked the day we picked up the car which was great.”

“Good communication, job completed in good time.”

“The whole experience was brilliant, smooth and great communication from the Sales Executive who kept us updated throughout the whole process. Nothing was too much trouble and his enthusiasm for his job was second to none.”

“Loved the car, easy to drive. All my questions were answered and I didn’t have to wait. Really good experience.”

“Fast friendly check in, the car was ready at the time we agreed. Definitely recommend them.”

“MOT done. Offered a drink and they made it for me. I have no problems with you guys at all. Thank you as always.”

“Collection and delivery were excellent. Had a phone call to confirm what had been carried out on the car. Very professional service all round. Thank you.”

“Booking was easy checking in on the day quick. Good service.”

“Excellent timely service as always.”

“Good service. Prompt timely repairs. Very good.”

January 2026

“Staff helpful. Did what was offered and on time.”

“Motability salesperson was very helpful.”

“Friendly and helpful staff. They are a pleasure to deal with!”

“Bought car from same dealer and always get good service and useful reminders.”

“Timely, courteous, all good.”

“Everything was as it should be. Helpful, polite and welcoming.”

“Fantastic customer service as always. Work carried out to a high standard as normal. All good.”

“The dealer carried out the work as promised. The staff were friendly and helpful.”

“After I fell over and couldn’t take my car in, they came and collected it the lad who came was very friendly and explained everything and the garage keep me informed and delivered it back to me clean and I will be going there and recommending it to people I know.”

“Excellent service and communication throughout the process of getting my car serviced.”

“Was great service from start to finish, great communication throughout, was very impressed. Will only be coming to Haynes for all my vans.”

“Offered coffee and made sure my car was seen quickly due to a family emergency.”

“Easy to book, easy to drop off and call to let me know when she was ready.”

“Polite and friendly staff, resolved everything.”

“Friendly, informative staff.”

“From beginning to end, everything was excellent. I went in thinking about a change of car and finally decided it was time. Just having a chat with the salesmen helped me seriously consider getting the Ford Puma. Very relaxed and unrushed. So now I have it and am enjoying the driving experience.”

“Kept informed throughout service, MOT and repair.”

“Even though a courtesy can was unavailable due to being in an accident while with a customer a couple of days before my visit, I was contacted by phone beforehand and offered an alternative date or the option to wait while the work was done first thing. Very professional and staff confronted the problem immediately which led to a positive outcome. Always happy with the service staff as they take the time to talk to you and explain things, which means the customer does not feel like they are being churned through the process.”

“Great communication, friendly and knowledgeable staff! Would highly recommend.”

“The whole thing was excellent.”

“The service adviser was extremely helpful and polite (as always) and offered us a car clean with the service. Thanks also to the mechanic who was also so kind to us before Christmas when we were in a muddle with tyre pressures.”

“Ford always look after my Fiesta and I’ve always been pleased with the service that I have received.”

“Very helpful.”

“We were kept informed at all times during the process of purchasing the car. Also, when we picked up the car, the salesman went through all the systems ensuring we understood everything before we took the car.”

“Friendly and efficient service. Helpful.”

“Necessary part ordered and available the next day. Repair booked in and done quickly and efficiently.”

“Picking up paperwork and keys was straightforward and easy and car was clean so overall a great experience, thank you.”

“Car service and MOT carried out efficiently.”

“Great staff who were knowledgeable and cared about the service given to me.”

“MOT done in very good time.”

“Polite and professional.”

“The MOT was carried out efficiently and timely.”

“Very friendly, helpful and answered my questions.”

“Responded to calls and kept to schedule quoted at start of service / MOT. The car was very clean as a bonus afterwards.”

“Weren’t pushy, kept informed, much better overall than another Ford Dealer.”

“Kept us informed of what was happening work done was expertly carried out and when we were looking to buy the young lady was very good. “

“Staff were very friendly and polite, helpful with any enquiries I had.”

“A prompt booking was organised and communication and details good throughout and car was cleaned too.”

“Polite and helpful salesman.”

“Always perfect at Haynes, the team are always brilliant.”

“Excellent service, explained the car in great detail, good passenger throughout the test drive, and plenty of follow up contact.”

“Found booking online very easy and quickly received confirmation from local dealer that booking had gone through. Received phone confirmation when work had been completed and breakdown of any advisories. Reception team very helpful and friendly when dropping off and collecting my vehicle.”

“Very pleasant and professional experience!”

“Good communication.”

“Professional and courteous.”

“As usual, all staff that I had contact with were extremely helpful, friendly and knowledgeable. Also, the pick-up and return option is very convenient.”

“Staff very pleasant and helpful everything was explained and the service was carried out efficiently very pleased and will always go back to them.”

“All went very very well from the start to finish and we love our new vehicle.”

“Car nicely washed.”

“As usual the Salesman was first class. He kept me updated on progress and did everything I needed for the final touches. On the handover day, he unfortunately could not be there, so his colleague was very helpful and spent a lot of time with me explaining the new vehicle to me. Superb service from both of them.”

“Only delivery dates but I suppose that is out of your control! The salesman very pleasant to deal with.”

“Very friendly staff at the desk, it’s nice to see young people working in the motor trade.”

“Friendly team. Explained my minor advisories after MOT. Very pleased with the service I received.”

“Straight to the point with everything.”

“Quick and easy to get car serviced.”

“The young man was very professional, polite, smartly dressed, and a pleasure to talk with.”

“It was really good I had a question about sat nav sorted quickly as a person who has neuro diversity it makes purchases and process tough this was not the case here it was a great experience from start to finish.“

“The Sales Executive was very good at his job and always updated me on the car’s journey.”

“We were not pushed into anything we didn’t want all was very pleasant.”

“I ordered my car and the Sales Executives were so helpful though the whole process. They did everything possible to keep me updated and chase the car to ensure I could collect it on Christmas Eve. I would highly recommend this team they are so helpful and genuinely care that the cars are delivered on time. The car itself is absolutely amazing, a joy to drive and super comfortable I’d recommend the Ford Explorer for anyone needing a more spacious car. I’ll definitely be using my Ford garage for any future cars.”

“Great communication, attentive customer service. Friendly team.”

December 2025

“The Sales Executive was very helpful and listen to what I was after when upgrading my vehicle for a new one and has checked twice to see how I am getting on with the new vehicle.”

“The Mobile Service van is a god send for us.”

“At the dealership everything explained. Free car clean – very surprised and grateful. Polite manner of staff, and follow up call from staff. Thank you.”

“Very good service and very helpful.”

“I received a call from the Sales Executive to come in & discuss the options of trading my Puma in for a new car. I was given the choice of electric and petrol hybrid vehicles. As I already had a Puma, I decided to have another one. The whole procedure was explained to me very well as I’ve not traded in a vehicle before. I can’t fault the service that I received from the start to the handover.”

“Friendly staff and video on service very helpful. advice given on future repair really good.”

“Serviced and ready as expected and my car had a lovely wash!! Thank you.”

“The team were super helpful and professional. My Service Advisor kept me informed of the works progress and I really like the health check video.”

“The service department were very welcoming, informative & helpful.”

“Car feels good to drive and came back clean inside and out.”

“Very efficient service.”

“Booked me in in less than 24 hours and fixed the issue within a day.”

“Extremely helpful and knowledgeable counter staff.”

“Early drop off. Prompt resolution and ability to get car back quickly. Staff very friendly and helpful.”

“Everything was carried out as expected with no problems.”

“Friendly staff, and they did full jobs what I requested in professional way.”

“The service from the first contact with sales to the collection of the car and the follow-up was without fault. The sales rep was courteous, efficient and unhurried. He thoroughly explained the controls and procedures, this being our first electric car, both before and during the white extensive test drive. The updates provided during the waiting period up to the delivery date were useful and necessary. The collection and follow-up were to the same high standard. Very well done.”

“The service was done quickly and professionally.”

“Service and MOT carried out efficiently.”

“Quick service, polite, helpful and friendly staff. Was made to feel welcome when I went to collect my car. Having a short video sent to me of my car while my service was being done showing what they were doing is a great extra to have.”

“Great service very speedy.”

“Very good sales person. Well informed and enthusiastic. Loved the car itself.”

“Efficient service pleasant staff.”

“Excellent communication and a speedy response to my initial enquiry.”

“Booked waiting service, carried out efficiently, and cleaned car, very satisfied.”

“Friendly, welcoming atmosphere. The sales person was very polite and as it was a Motability sale he wanted me to be sure it was the right vehicle. As Motability were having issues to locate a vehicle of our choice, we had to find something else that would suit my needs.”

“Resolved issues with car, carried out a car wash as well.”

“Very easy to book my service and was completed on time.”

“Your sales person made me feel very special and went through the process of getting my new Ford Puma extra special. He made me feel like a valued customer and was excellent at steering me through the paper work for a Motability vehicle. I could not recommend him and Haynes Canterbury enough. I have driven Fords for years and have always had excellent service. However, this experience was exceptionally good.”

“Friendly, and informative.”

“Excellent service from start – to handing keys & vehicle over.”

“Very helpful smooth process. Would definitely recommend.”

“Helpful friendly.”

“Extremely professional, friendly and helpful staff who explained everything and helped when my chosen service plan didn’t cover Ford Assistance. The video recording of car appraisal is brilliant and the offer of car wash without asking is greatly appreciated. Everything to time and most importantly I feel they care about service, doing the right thing for the customer which leaves me feeling that I’m in the right place. Worst thing about car servicing is feeling you’ve been ripped off and not understanding why and I have no worries of ever feeling like that at Haynes Maidstone.”

“I forgot about my MOT this year and only remembered 2 days before that it needed doing. Ford were excellent in helping me to fit this in just in time. Customer care was friendly and professional as always.”

“Very efficient and great communication.”

“The service advisor was helpful and informative on repairs to car and pricing. Telephoned me to inform me car was ready for collection. The car was washed and cleaned. Overall, very happy with repairs to car, and with Haynes Maidstone staff.”

“Interim service for my Ford Fiesta. They looked after myself and car at every step. Nothing seemed too much for them.”

“A quick and friendly service, provided updates through the day. Good service.”

“Good friendly environment.”

“All went according to plan.”

“Full service. Very happy with the works completed in a timely manner.”

“Service reception staff very welcoming, knowledgeable and efficient. Smooth booking process. Car service carried out efficiently, courtesy car provided, no issues at all.”

“Absolutely everything, polite, courteous, clean the car inside and out extremely satisfied.”

“Appointment/service on time and completed efficiently.”

“Comprehensive health check, efficient and friendly service. Very professional all round.”

“Kept me informed of servicing and agreed cost of the service. Liked the video of the underneath of the car. Very informative.”

“I was kept informed of progress. The free valet was done to a high standard.”

“Everything was lovely. Thank you.”

“Staff were polite and helpful.”

“Staff were polite and professional and answered all my questions clearly.”

“Friendly Service Team who are always happy to help with any queries, I wouldn’t go anywhere else, I know that my car is being looked after and it had a wash!!!”

“Good communication and hospitality / coffee whilst waiting etc.”

“Fantastic customer service.”

“Great service and friendly staff, really worked hard to accommodate me.”

“The Sales Executive was really helpful and knowledgeable. He made the whole process really simple. The team at this branch were all really friendly.”

“Attentive, caring, attention to detail, a great experience.”

“Good communication beforehand and during the service.”

“The mobile service vans do a great job.”

“Work was conducted, quickly, efficiently and to a top standard, plus reception staff were happy, smiling, friendly and efficient and seemed pleased to be helping. A very pleasant experience from delivery of my car to Haynes to collection. As I said, Service reception staff were informative, friendly and efficient.”

“Great service by Haynes, staff very helpful and professional. The car was cleaned on return which was a great touch!”

“Quick and easy. My car was in and out within 24 hours.”

“The Sales Executive was really helpful and patient. Told me all I needed to know and kept good communication throughout the process.”

“Being available, when other Ford dealers in the area failed!! The Sales Executive was knowledgeable & friendly – I had specific requirements and those were never lost to him!”

“Your Sales Executive provided an exceptional car-buying experience from start to finish. He was knowledgeable, attentive, and genuinely focused on helping me find the right vehicle without any pressure. His clear communication, professionalism, and friendly approach made the entire process smooth and enjoyable. I’m extremely satisfied with my purchase excellent service played a major role in that.”

“The Sales Executive made my new car purchase an easy and stress free experience.”

“Nice friendly staff, very helpful.”

“Explained in detail about the car and about my payments.”

“The service and communication I received throughout the process was great and smooth with no issues at all.”

“Smooth experience.”

“Pre service we had email communication in regards to changing the timing belt. The car was collected and delivered which helps us massively. The lady who collected and dropped off was lovely, polite, smiley and cheerful. The communication during the service to explain any additional work was polite and friendly.”

“I was kept up to date. Car was returned cleaned. Video report of service was detailed and informative.”

“Great Service”.

“Great experience from start to finish especially as my local Ford garage cancelled my service booking. I was happy to drive further as the service was great. Friendly helpful staff and very accommodating.”

“Was looked after by your Sales Executive. He was so helpful nothing was too much trouble and even helped us after hours putting our minds at ease. We had to get a van quickly and he really made it possible.”

“Quick reliable service the staff were very helpful.”

“The service was good, helpful staff at reception overall very good.”

“The lady who collected the car was very friendly. The Service Dept kept us informed about the car needed a new media hub which was ordered and fitted next morning. The car was returned by lunchtime by the same lovely lady. Very good customer service from everyone. Thank you.”

“Excellent service from all as usual thanks.”

“The staff were extremely friendly and helpful. My car came in good time and the explanation of how things work was very good.”

“We were welcomed politely and promptly, offered coffee as well. Our Salesman listened to us and considered our needs along with suggesting other things that we found helpful. He was very caring and kept us updated every step of the way to get our new Ford. The handover of the car went extremely well, explaining everything to us and showing us the fantastic digital dashboard. Thank you so much to our Sales Executive for a very positive experience. Thank you Ford for an exceptional car.”

“Our hire / replacement vehicle was arranged quickly & delivered to our home address in the timescale we were given. Very impressed with all the staff involved. Contacted in good time when our vehicle’s work was completed & ready for collection. Many thanks to all the staff.”

“Helpful and friendly.”

“I recently bought a Ford Puma Automatic and you gave me a good trade in price for my other Puma and the salesmen were very helpful, I also had a Ford Fiesta serviced. Over the past 30 years I have purchased many cars from Haynes and would not go elsewhere.”

November 2025

“Communication was excellent & job carried out efficiently.”

“Fixed a minor electrical problem effectively.”

“Usual great service from the Service Advisor at Haynes. Friendly, attentive and always helpful and informed. Thank you.”

“Carried out service whilst I waited.”

“Excellent.”

“Walked through different options, highlighted incentives and made decision easier.”

“The Canterbury Team are – professional, accommodating and informative.”

“Staff knew all about my car and were very helpful in sorting out any issues I had concerning future work required.”

“The whole experience from dropping the car to picking the car up was brilliant.”

“Good customer service, service carried out and vehicle cleaned before handing back.”

“Great service friendly helpful staff.”

“Always very good having my car serviced and MOT and a free car wash at Maidstone. In the morning. Then wandered around the shops and picked it up in the afternoon.”

“The Sales Executive was very helpful we are happy with the new car.”

“Everything went smoothly. It was brilliant, kept updated all through process. 10/10.”

“Excellent communication throughout the duration of the time Haynes Canterbury had the vehicle and was driven round to the front of the building from where it was parked for me to collect. The Service Advisor is always super friendly and helpful.”

“Pick up & drop off, the driver was extremely nice & polite & the video sent to myself updating my service was great.”

“The replacement of the timing belt was performed in a timely and efficient manner.”

“Easy to book, work done as requested, courtesy car clean.”

“Perfect from first meet to pick up. The Sales Executive was brilliant.”

“Everything was explained well & all features demonstrated when asked. We were able to test drive the same day.”

“Polite and helpful staff.”

“The Salesman was very patient and knowledgeable.”

“It is already pretty good.”

“Pleasant staff, very efficient.”

“The complicated work was carried out professionally and promptly.”

“Just everything, efficient and helpful.”

“Excellent communication before and after MOT.”

“Completed the MOT and service very quickly and kept me informed of progress along with a video of checking tyres and brakes.”

“Very knowledgeable and friendly sales person.”

“All serviced and fixed in good time.”

“Completed job in good time. Friendly and helpful staff.”

October 2025

“The Sales Executive was extremely friendly and made us feel very welcome. He answered all of our questions confidently and seemed extremely knowledgeable about the vehicle we ended up purchasing. He had a lot of great tips regarding the car.”

“Great service.”

“Polite and efficient staff who explained everything very clearly. The repairs were completed on time and they called to advise me of this.”

“Very polite staff; welcoming atmosphere and good phone communication.”

“Communication was on point, friendly and helpful.”

“Very efficient and friendly service. I have been doing business with Haynes for over 40 years and, in my opinion, their standards are consistently high.”

“Friendly staff pre call to confirm what I wanted, post call to check I was happy. Very good service from the team at Maidstone.”

“MOT. Very quick while I waited.”

“Good communication from service team while the vehicle was being checked and offered choices of what action we could take.”

“All very efficient.”

“I recently had some service work completed on my Ford Mustang Mach-E at Haynes Ford in Maidstone, and I couldn’t be more impressed. From start to finish, the experience was smooth, professional, and genuinely pleasant. A special shoutout to my Service Advisor on the service desk, who was incredibly helpful, knowledgeable, and friendly throughout the entire process. He kept me informed, answered all my questions with patience, and made sure everything was handled efficiently. The showroom itself was immaculate and welcoming, with a modern, stylish layout that made waiting a pleasure. It’s clear that Haynes Ford takes pride in both their vehicles and their customer experience.”

“Mobile service used – arrived on time – completed service – no issues. Follow up call received from Haynes to check all OK – would def recommend Haynes Maidstone for future servicing.”

“The team delivered the best service experience yet. There were some major issues with my Mustang, difficulties in my availability, all resolved to my greatest satisfaction. Also, their friendliness was outstanding and the advice spot on. “

“Easy to book. Easy drop off. Did exactly what I wanted.”

“The service was very good.”

“Your Service Advisor is on a different level to any other Service Advisor I have dealt with before. What a warm happy person she is with the knowledge to make the minefield of commercial service as pleasurable as can be.”

“Kept informed of progress all the way.”

“Provided an informative, well carried out service.”

“Friendly, polite team spoken to on phone or met on site in person.”

“Very helpful and kept me up to date.”

“Undertook the work efficiently.”

“The service was very friendly and efficient.”

“Made me feel very welcome nice staff.”

“We had a dreadful experience with another dealership which left us both feeling so fed up and disappointed. After speaking to your Sales Executive, it was a much more pleasant experience. She explained step by step on everything. She even arranged a courtesy car for a week for us, so I could get used to driving the Puma. Both my husband and I were knocked out by this, it was so helpful as my car had died after 17years service. It was a totally different experience to what we had received first time around, as we had never bought a new car. Thank you so very much.”

“The Service Advisor was very professional and polite as always and notified me as soon as my car was ready.”

“Staff at Haynes were kind and helpful. Lovely to see our Sales Executive again and will be changing my car next year. Had a chat with him and will definitely be choosing another Ford.”

“Everything went very smoothly from booking the vehicle in for brake pads and discs to dropping the vehicle off at my address. An explanation re ‘bedding in’ was also provided.”

“Ford kept me fully informed about my car, also car arrived on time. Overall, a great experience.”

“I had a friendly salesman who was very knowledgeable of the product.”

“The Service Advisor kept me up to date with progress of the MOT at all stages, was professional at all times and made sure my request for a completion time was met.  Another Advisor continued the service by making a call to make sure I was happy with the service provided and if anything, else Haynes could do to assist. Been a Haynes customer for 18 years and the service provided has not dipped.”

“It’s always really good service when we have our car in, you always keep us well informed and try to support and help us as much as possible. We’ve used Haynes for several years and bought our current car through you. Very happy!”

“Making me feel welcome the moment I walked into the showroom, showing me the vehicle. I was interested in for boot space etc, and making sure it was the right vehicle for me. After I had made my mind up about the vehicle, he arranged a test drive, explanation regarding controls etc, one very patient Sales Executive then helped me a week later to set my telephone Ford pass up as I had managed to mess it up!”

“My daughter had her KA serviced here and the Service Advisor was great with giving his advice.”

“Excellent service and prompt collection service which you provided.”

“First class salesman, straightforward, fair and knew his stuff and was able to answer all questions with ease and in full. Reliable company to buy a car from.”

“From dropping my car off to picking it up was efficient.”

“Our Sales Executive was very helpful. Explained options and we were able to buy the car we wanted. Collection was well handled. We are pleased with the car.”

“Purchase was easy.”

“The Sales Executive was very straightforward, helpful and honest. He explained all the options and helped guide me to the one that suited me best.”

“The Salesman was excellent got me the best deal went threw everything clearly.”

“The Sales Executive kept us updated during the build process of our new Puma. The handover was excellent. He took time to explain our car’s features and the paperwork was made simple by his knowledge of the processes.”

“The Sales Executive was superb throughout. I can’t fault him and, in my opinion, a genuinely nice and knowledgeable guy. Try and keep him, worth his weight in gold!!!!  Will be buying more vehicles in the near future.”

“Service was carried out efficiently and no problems with drop off or pickup. Nice clean car as well!”

“The overall experience from enquiry to collection of our new vehicle was great. Our Sales Executive listened to our needs, provided a range of options and made the process painless.”

“Great Customer service from all the team at Haynes Ford Maidstone!!!”

September 2025

“Customer service from all departments was brilliant. Kept up to date on what was happening including on pick up and drop off service.”

“I had an excellent experience with Ford. The Sales Executive provided outstanding service, was consistently attentive, addressed all of my questions, and ensured nothing was too much trouble. His professionalism and support are greatly appreciated.”

“A warm welcome and good service provided.”

“I had an MOT & Service done the team kept in contact through the day to keep me updated and this was very handy to keep me in the know. I was able to drop the car off at a convenient time and then was able to collect as soon as this was done.”

“Service carried out promptly and for the agreed price, upon arrival and collection of the vehicle there were staff available to deal with me straight away.”

“The time was taken to explain things to me and was repeated, when necessary, the team were very patient.”

“Collected on time and delivered. All hassle free.”

“Excellent service from start to finish.”

“It was all good.”

“My car was recalled and Ford was efficient in booking my car and provided me with a courtesy car. They kept me informed throughout the process. The service lady was efficient and friendly.”

“The staff were prompt, friendly, and incredibly helpful throughout the entire process. Everything was handled quickly and professionally, and they made sure I felt well taken care of. It’s rare to find such a combination of efficiency and genuine customer care.”

“A professional job and kept me advised of work progress.”

“First time with Haynes as wasn’t over impressed with SMC Gillingham. Was so easy to book my car in for its service & MOT. Was notified when car was ready to pick up. No stress at all.”

“Everything as usual, no problems.”

“Great customer service as always.”

“Kept me informed, gave choices and recommendations. Friendly staff. Clean and appreciate the coffee!”

“Excellent online purchase and delivery.”

“Easy to book, great reception and friendly staff.”

“Very welcoming and keen to keep me updated on progress. Very professional.”

“Friendly and helpful.”

“Great drive with the Sales Executive, fully explained features and especially details around EV, which is the main reason we chose the test drive. Though the requested model wasn’t available to drive on the day, we are still confident that EV is our way to go.”

“Good communication while new car on order, and great info when collecting car. Car also very well prepared.”

“Very good customer service very helpful and took the time to show the vehicles and explain the process all very efficient.“

“Good information about the electric vehicles, persuaded me to change from hybrid to full electric.”

“My Sales Executive was very helpful and kept us updated throughout, would recommend highly.”

“Another Service well done & MOT. Have been using Haynes ever since I bought the car.”

“Helpful advice on spec and models.”

“Staff are very polite & knowledgeable regarding the works we were having done.”

“Did the work quickly as I waited for my car.”

“Fantastic staff very knowledgeable and helpful when MOT was carried out.”

“The staff are very helpful and friendly and informative on updates of the service and I didn’t encounter any problems.”

“I was pleased with the work done and the car was returned to me quickly and had been really well cleaned and the price, I thought, was not excessive.”

“Efficient friendly staff who keep you informed.”

“Speedy repair, at a reasonable price.”

“Quick service and good communication.”

“Carried out an efficient service to my vehicle and informed me about a repairable puncture which was repaired very quickly.”

“Contact was very good and the service was very good.”

“Service was excellent and our car was restored to us beautifully valeted.”

“Good service to me over many years. Helpful and friendly. I like the after sale services- reminds me my car is needing service, MOT etc.”

“Just great customer service from all the team there.”

“Very good service and competitive prices.”

“Everything that was done was of excellent quality standard.”

“Very pleased with all aspects of our visit to Haynes Ford Canterbury. All staff were friendly & informative. Answered all our questions & queries & kept us informed of progress with our vehicle. Excellent all round.”

“All colleagues are friendly and helpful and going to Haynes is a pleasant experience, but on this occasion, I would like to specifically mention the Service Advisor who dealt with the return of my car to me at the end of the day. I was trying to understand the invoice because I felt there was a discrepancy. He very helpfully and politely went through the invoice with me and explained everything in full and dealt with the situation very respectfully. As a long standing client (30 years) I have always received a good service from Haynes, but on this occasion the customer service was specifically excellent because of the extra help I needed, and it was very much appreciated so thank you very much!!”

“Great service. Flexible with allowing longer test drive. Open and honest about reductions in cost related to government grants.”

“Easy to book, work was done on time, good service by staff.”

“Prompt, efficient and friendly.”

“All aspects of the experience from collection to return of vehicle was very professional. All work carried out was explained and completed on time.”

“Great customer service and experience.”

“Kept in touch throughout the day and explained the process well.”

“The service was done on time, and the staff were polite and helpful.”

“The service was done in a timely manner and one of the reception personnel inquired about progress on my vehicle without being asked. Which was very good of them. Was also offered coffee or cold water while I waited.”

“Everything was satisfactory thank you.”

“You tried to get me a mobile booking, but when that was not possible you went out of your way to give me a slot in the workshop that was suitable to me. You had very personable staff to deal with me when I got there and when I came back to collect the vehicle. Everything that was done on the vehicle was explained very clearly. Honestly, nothing was too much trouble. (My experience with my previous Ford dealership was so bad, staff on the phone were surly and unhelpful, you had to put your keys in a box and not speak to anyone when you arrived, and staff were very unhelpful when collecting the vehicle). Thank you for your faultless service!”

“Friendly helpful staff. Kept me updated. Quite a speedy service. Also, not a bad price.”

“Very friendly service. Explained everything very well and made us feel comfortable in our choice.”

“Sales person very helpful in explaining EV cars in more depth especially the running costs.”

“Enjoyed watching video of my car being serviced and various checks that were carried out.”

“Truck was serviced on time and on budget, can’t ask for more than that.”

“Quick and simple to deal with.”

“Great staff and efficiency and communication. Work carried out quickly. Very smooth process – thank you!”

“The Service Advisor was really helpful and informative! I’ve had many services done at the garage over the years and always been treated well.”

“Never had a problem with these guys. I have 3 Fords and I’ve done well over 10 services by now. On this occasion a leaf got stuck in the air system…they did not try to pull my leg or charge me for investigation or anything like. They fixed the problem and that was it.”

“Everything went smoothly with helpful staff.”

“Easy to book in. Polite staff. Service completed quickly.”

“Sorted out my car as quickly as possible.”

“Excellent work by my Sales Executive.  I was impressed with both him and the new Capri.”

“Professional from start to finish, from dropping off my car to picking it up. Communication is key and from start to finish from this garage it was abs flawless.”

“Costs explained clearly.”

“The Sales Executive was very friendly and professional in helping me find my new vehicle. She kept me fully informed throughout the whole process. I would have no hesitation in recommending her and Haynes to family and/or friends if they were looking to purchase a new Ford.”

“Our Sales Executive was fantastic. He was helpful, personable and really patient; despite all my questions!”

“Great test drive. Helpful staff.”

“The Sales Executive sorted out everything for me and made it as easy as possible couldn’t have asked for anymore from the customer service he provided.”

“Major service & MOT of my prize Focus.  Everything checked & it’s nice to see a reassuring video from the engineer explaining the condition of the car & any issues.”

“Very professional and thorough work.”