October 2015

“I had very personal service and would highly recommend Haynes”.

“The service was done efficiently and in good time – what else is there to say”.

“I am disabled so my husband always drives the car.  I am most impressed with everything Haynes do”.

“Did well – communication as I needed the vehicle back by 1.30pm, they got it done an hour early”.

“The lady sales person is always very polite and helps me to understand the workings of the new car, also offers to set up the radio etc.  Very nice to deal with”.

“After getting my car I e-mailed the dealer and they replied quickly with helpful answers.  Very clear information being given”.

“Very good salesman, not pushy and knew his product”.

“Always carried out work or made calls when he said he would”.

“The dealer listens, gives choices and advice but doesn’t pressurise”.

“Very happy with my new car and the excellent service I received”.

“I would definitely go back to Haynes or recommend to my friends to shop there”.

“Impressed”.

“I am very happy with my Fiesta ST, this is the second one I have bought from Haynes and just like the first excellent service from start to finish!  Thank you”.

“Everything was great”.

“Excellent communication”.

“The Salesman is a superb representative for Haynes and Ford.  I have since recommended the dealership and the Salesman to friends and family”.

“The dealer was exceptional in explain the process and options to buying the car.  He couldn’t have given any more time in going through what happens when I pick up the car and the financial choices.  He made me feel confident in buying from Ford at Haynes which I have now recommended to others”.

“The sales person was very friendly and made me feel relaxed when discussing the details of purchasing my new car”.

“Carry on the great work”.

“I found the Dealer excellent to deal with.  The Sales Executive was very professional and made us feel that we were very important to him, even after we had signed to buy the car.  If we change our car over in three years, I hope he is still there for us to deal with”.

“Overall excellent service”.

“They listened to what I wanted in my new car explained the difference in different models. I had two test drives and they searched for the make and model I wanted.  I never once felt pushed or pressurised into buying my new Fiesta”.

“Car collected for the service from my home when they said it would and returned cleaned, looking like a new car again”.

“The service experience was very good”.

“I would just like to say a big thank you to the Sales Executive for being with me in the early stages of getting my new car, right through to me driving away in it.  He answered all my questions and worries”.

“The Sales Executive has always been helpful and professional.  I am very confident with him as a sales person”.

“Professional”.

“The Salesman was excellent and talked us through all the processes of having a mobility car and kept us informed all the way through, showing good customer service that I always expect from Haynes of Maidstone”.

“Listened to my requests”.

“The Salesman was excellent in keeping me up to date with everything”.

“They were very professional in dealing with my car service, the job was done in exactly the time given to me.  It was a job well done”.

“Your service reception team and technicians deserve praise, fantastic service as always, they could not do more”.

“They were polite and answered all my questions.  They advised and explained their service plan in detail.  On taking this up they efficiently and quickly arranged for payment and forwarded me the paperwork.  Excellent customer service”.

“Overall excellent experience – have come to expect this from previous dealing with Haynes”.

“With booking in and pick up all went very smoothly and good job done”.

“We were kept informed and took delivery of our car at the time and date arranged, they are brilliant and we know if we have any problems they will help us”.

“I have purchased many vehicles from Haynes but this was without doubt the best buying experience to date.  Thank you”.

“The service was outstanding”.

“The staff were friendly”.

“They informed me at all times of all the stages of my service”.

“Made me feel a valued customer”.

“We have a motability car and we are treated with the top service like every other customer.  The Sales Executive does a very good job, which she has done with the other cars. If we need her she is always on the end of the line or pop into see her, she always has time to see us”.

“I have had two annual services with Haynes and experienced no problems whatsoever.  Staff always polite and well informed.  I also had to take my car back between services because of a problem with water leaking in the boot, which Haynes dealt with promptly and efficiently”.