October 2016

“I don’t think any improvement is needed.  The Sales Executive was excellent throughout and I didn’t feel pressurised at any time, everything was well explained and all my questions answered simply and clearly”.

“Sales person had good interpersonal skills and wasn’t pushy”.

“Great customer care whole process went without any problems”

 “My salesman went out of his way to help me to get my car, as he did three years ago”.

“The all round service is excellent.  There’s not much I would change”.

“Everything was very good”.

“Unfortunately the delivery of my car was delayed through no fault of Haynes of Maidstone. The Sales Executive couldn’t have been more helpful, keeping me regularly updated throughout the process.  Without her persistence I doubt very much if the car would have arrived when it did or indeed been turned around within 24 hours for me to take possession of it.  I cannot praise her enough”.

“Nothing could be improved”.

“There is nothing I can improve about my experience.  The salesman went the extra mile to ensure that I was happy with my purchase and that everything went smoothly”.

“I was always offered tea and made to feel welcome”.

“Can’t think of anything that could be improved”

“The sales person’s knowledge of the car impressed me and the whole experience was one that’ll keep telling people about the dealership and the follow ups are very good.  I can’t really see how you can improve”.

“Both my wife and myself are loyal customers of Haynes Ford.  We have always found the service second to none and all staff genuine, polite, informative and very helpful”.

“Staff were pleasant and helpful.  They were happy to chat and I did not feel under pressure to purchase”.

“The Sales Executive was very clear and helpful throughout the process”.

“The Sales Executive was most understanding of my requirements.  Her explanations were clear.  She answered my questions with excellent knowledge of the Ford products on offer.  She was most polite and professional.  She showed me how to use the various controls within the cabin and was enthusiastic throughout.  She is a credit to Haynes Ford, Maidstone”. 

“Great service so can’t say where you need to improve.  No problems at all.  Thank you”.

“Excellent service”. 

“Issues were dealt with immediately.  Received great service all round”.

“All good”.

“The salesman was very helpful in suggesting different options and effectively understood my needs.  He was honest in his opinions and facts”.

“I was called to remind me the service was due and booked the car in.  Really helped as due to shift work calling in to book it can be a challenge”.

“Friendly, knowledgeable sales person with plenty of time to make final decision”.

“The Sales Executive was professional, knowledgeable and helpful”.

“Collect and return of vehicle to home address was of great assistance”.

“Good communication”.

“I can’t think of anything that could have been improved”.

“I have used Haynes many times to get my Motability vehicles and also the purchase of other vehicles.  I have found them to be friendly and helpful.  The Sales Executive who I have met several times is an extremely efficient and friendly sales person and nothing is too much trouble for her”.

“Given the building improvements, noise and disruption, my needs were catered for and my visits managed efficiently given the circumstances.  I look forward to the new look Haynes”.

“Helpful and friendly atmosphere”.

“Everything was explained clearly and meant that I was able to buy with confidence”.

“The salesman was so helpful.  Everything fantastic!”

“No need to improve.  The whole service I received was perfect!”

“Friendly and knowledgeable salesman, wasn’t pushy and offered a number of options.  I can’t see anything that needs improvement”.

“Everything went as arranged.  Nothing could have been improved upon”.

“Always very polite, friendly and helpful and they listen”.

“The Dealership is undergoing refurbishment, so is not as impressive as it will be.  That aside, it was great service”.

“All went well”.

“Received a phone call to say Haynes would be collecting my car at a certain time and even though the traffic in Maidstone is horrendous, they arrived within a few minutes of the designated time.  My car was returned in the afternoon, having been serviced including the MOT and had been cleaned inside and out.  Extremely pleased with Haynes’ customer service”.