October 2018

“The building itself is very well laid out, nice and light.  There is always a warm welcome from all of the staff that work there.  The first thing they always ask you after your enquiry is “would you like a hot drink” which is very nice and welcoming.  Our Sales Executive is a very nice person.  She always lets us know what she is doing during the process and we also have a laugh which makes you feel more relaxed.  There is nothing more that you can do to improve Haynes of Maidstone”

“I was coming to the end of my previous finance agreement and have two small children so found it hard to come into Ford and look/talk through different options that would work for a new car but the Salesman personally drove to my home to show me a car I was interested in.  Excellent customer service and found me a better deal!”

“I have been using Haynes of Maidstone for many years and have always found the staff and service excellent”.

 “Always very polite and efficient”.

“Nice waiting room, TV, nice coffee”.

“The whole experience was great, from the moment we arrived at the showroom right through to delivery.  The showroom manager took time to understand what we wanted and made sure this happened.  He kept in touch with us regarding our order, keeping us fully informed every step of the way.  On the day of delivery his colleague ensured that we were perfectly happy before we left.  The team have also followed up with us post delivery.  We cannot recommend Haynes Maidstone highly enough”.

“I was treated very politely throughout the process”.

“Done on time and advised well”.

“Overall sale and collection went very well”.

“Nothing I can think of could be improved, all was 100%”.

“The Motability guy was amazing.  I’ve used this dealership before and I have to say they never disappoint.  I’ve once again recommended them to my friends and family.  A1 service as always”.

“Everything was excellent”.

 “Prompt service, with good communication”.

“Small point but I love the valet service.  One less job”.

“Everything went well, it always has from purchasing to service, great bunch of people”.

“The Sales Executive was so helpful and knowledgeable about all aspects of the process”.

“Great service quick and efficient turn around”.

 September 2018

 “My sales person was fantastic.  Couldn’t improve anything”.

“All went smoothly from start to finish”.

“We have had the pleasure of using the same Sales Executive with our last three cars, she has always been so professional and really friendly, a credit to Haynes”.

“Always buy from Haynes at Maidstone.  Always satisfied with sales and aftercare”.

 “Our C Max was collected from our home and delivered back by a very pleasant man.  The car was also valeted which was good.  We cannot think of any improvements to be made.  We are always very happy with the service given by Haynes”.

“Nothing needs improving”.

“Everything was smooth”.

“Everyone is always friendly and informative”

“The whole experience went very well.  The sales person made me feel comfortable without pressure in a relaxing and efficient manner”.

“Once again from Haynes, making buying a car a pain free process”.

“I have leased my new car through my Motability payments.  I was updated throughout this process and everything was explained to me thoroughly.  I received excellent service.  I would highly recommend to friends and family”.

“You can’t improve”.

“First class service from all the staff we encountered”.

“Our Sales Executive found us a great deal with the Kuga.  Plus, from start to finish he was helpful and friendly without pushing us to make a decision on the options he gave us”.

“Friendly and professional.  Good customer service”.

“Easy booking, finished on time, no work needed”.

“Very pleased with how my car was valeted; they do a very good job”.

“The mechanic who completed the work was really efficient in getting the job done”.

“I booked the appointment and explained I would be waiting while the work was carried out.  I was offered a comfortable seat and coffee while I sat in the waiting area, the work was carried out promptly and I was able to leave after a very short wait”.

“Everything was very professional and friendly”.

“Very easy to book with a concise explanation of what the service would cover given to me.  On day of service it was easy to park at the dealership and handover keys in a clean and comfortable reception area with timescale for work agreed.  The vehicle was returned to me within the timescale following a courtesy call to advise me that the work had been completed.  The vehicle was returned in a clean state with all the paperwork completed with a full explanation of the work carried out.  Overall I was very impressed with the way the staff treated me as a customer and the quality of the work carried out”.