September 2024
“I have been with you for over 40 years. That speaks for itself”.
“Very easy process. The lady on the phone I arranged the service with was fab! She was very friendly and put me at ease”. The vehicle was collected from my house with ease and dropped back on time. Everything was very smooth and car came back sparkling which was an added bonus”.
“Very impressed throughout”.
“Reasonably quick and efficient, instructions carried out as requested”.
“Very pleased with the service provided by the team at Haynes, Maidstone. In particular how the follow up work and MOT was arranged in a timely manner. It was of great help being provided a courtesy car”.
“First time contacted Haynes. Everyone was polite and when dropping off and when to collect. Very happy with pricing and best of all the car has Ford Assist in with its service. The walk around video was excellent and notifications if any needs to be done. Will be back next year again for MOT and service from now on”.
“It was all good”.
“Prompt attention to detail, car collected and returned. Good job”.
“Picked car up on time, returned it clean and phoned to let us know you were coming”.
“Everything worked as it should. All done and in good time”.
“Our Sales Executive at Haynes Ford, Maidstone has always given us great customer service over the last 9 – 10 years. She contacted me when the new Puma came out and when one came into the store, I went to have a look at it. I ordered one and she kept in contact with me to let me know what was happening and again when there was a delay. I booked an appointment to pick it up and I’m enjoying getting to know the car and its new touch screen display. I’m really happy with the service I have received with Haynes Ford, Maidstone”.
“Sales team were very friendly and helpful with the whole process”.
“Great service, could not fault. Updated on day two that it was taking longer then expected but for me this was no issue at all. Friendly staff, clean environment. Glad I choose this dealership instead of my local one”.
“Nothing to improve. Service at Maidstone Haynes is always excellent”.
“Everything was perfect. I can’t see any way to improve a service which is excellent.”
“In my experience there is nothing to improve on the way they conduct their business or the way they do customer service”.
“Very efficient, very knowledgeable. Would totally recommend”.
“Our Sales Executive from sales was extremely good and answered all my questions and concerns”.
“Easy to book, friendly & efficient Service Team. All work completed as promised”.
“The team were exceptional. Very professional and very helpful. Always a pleasure dealing with them. I’ve moved house but I still come back to Haynes, Maidstone”.
“Always had a good experience so nothing to suggest”.
“I have been in a service plan for many years and trust Ford to find and fix any issues. The staff are excellent”.
“I have been using Haynes in Maidstone for the last must be 40 years. My late husband and I have purchased all our Ford cars from them, plus I also had my NHS lease car again through Haynes. Staff have always been so helpful and any worries I might have had they’ve checked the car over for me. I am very appreciative that they come and collect my car for service and return. It saves me long complicated bus journeys from and to. The report on the service carried out is thorough and recommendations on worked needed in the future detailed. Its great to be able to watch a video of all the checks. As you can tell, I am very satisfied”.
“A good service all round, thank you”.
“Everything explained. Prompt courteous service”.
“Our Sales Executive was so helpful and supportive of the whole process, made the whole experience easy. Thank you so much”.
“The Service team at Haynes Ford kept me informed about every aspect of my car’s service and MOT. They were helpful, professional and I definitely felt that they were doing everything they could to make sure the whole process went smoothly. Even though I had not anticipated needing some major work done (cam belt replacement) they made sure that I was able to get the work completed in the same week”.
“Welcoming and kept me informed as service and MOT progressed”.
“Excellent customer service and reliability”.
“All staff I came into contact with were polite and really helpful”.
“Staff were very friendly and helpful”. I was contacted with updates. My car had a thorough valeting”.
“The whole check in procedure, as normal, was quick and professional after the nominated time the car was ready. Cannot fault the Service Department as they did exactly as they said they would”.
“The provision of a video sent to me by the Ford technician carrying out my MOT and service was excellent and provides transparency and reassurance. I trust Ford and was very pleased with the standard of work and customer service”.
“Usual great experience all round – many thanks!”
“Friendly, professional staff who kept me informed regarding when the car could be picked up.”
“Punctual and efficient service”.
“I was very pleased with all aspects of the service”.
“Our Sales Executive always gives excellent service 11 out of 10 and I would only deal with Haynes as a company”.
“I have been having my Ford Fiesta serviced by Haynes of Maidstone since I purchased the car. I have been very pleased every year with the services and the annual checks and MOT. The staff at Haynes have always been very efficient and helpful. I have been very happy with Haynes and my Ford cars”.
“Service was performed in good time”.
“Awesome service, quick and efficient”.
“Always a top quality service”.
“When you learned we had to wait for our car to be serviced and MOT (we couldn’t go home, 10 miles away and no bus service) you fast tracked everything so we didn’t have to wait a long time”.
“The booking process, dropping off of the car and then picking the car up was all done very well (particularly the picking up element)”.
“MOT this time, all fine. Chose to leave car and returned to a pleasant waiting area with hot drinks available. Feel secure with this main dealer since purchasing car”.
“This was the first time I used Haynes for our MOT and I was four hours late in delivering the car. I was grateful that the MOT could still happen, the team were so helpful and in a later phone call, clear in explaining what had to be checked”.
“I am a regular customer and as usual the sales person was excellent. He went out of his way to accommodate my request and did his utmost to acquire a perfectly doable finance”.
“Your mobile engineer was very prompt, professional and personable”.