October 2024
“The whole sales experience was thoroughly enjoyable. The sales rep was extremely knowledgeable and helpful throughout. She explained in detail all the choices available regarding vehicle specification and finance options. She made the purchase very easy with no complications”
“Efficient process, each step explained, great progress video calls”.
“Prompt and let me know my car was ready earlier than requested”.
“Very helpful, pleasant service staff, service carried out within the expected time frame and car was cleaned nicely”.
“I was kept up to date and the staff are always very friendly and knowledgeable. From ringing to book, through to paying, nothing was too much trouble. I wouldn’t trust my car with anyone else”.
“Car went in for a recall on the driver’s airbag. It was completed very quickly and I was treated with the utmost respect and courtesy. Very pleased with the service”.
“Our Ford is an older model and we had been experiencing a problem where it did not recognise the key. Your workshop had quickly identified and resolved the issue. The staff kept us updated on the progress throughout. Great service, very happy”.
“I’ve always had pleasant experiences both dealing with the sales and service departments in Maidstone which is why I chose to have my Transit serviced and MOT carried out in Maidstone rather than in my home town Ashford”.
“Great service as always”.
“Good communication, lovely clean car after service”.
“Friendly staff”.
“Really good experience from start to finish. I wouldn’t suggest changing anything, thank you”.
“The service they gave was very good”.
“Great service and car knowledge”.
“The sales representative was extremely knowledgeable and helpful. He explained clearly the options I had available. He was effective, friendly and professional”.
“I do not think the service I received could be improved upon. I was completely satisfied”.
“Good service as ever, friendly, helpful and satisfied with the quality of work undertaken on the car”.
“Service team listened to my problem. Advised on the best course of action, were able to fit me in at a mutually agreed time and were extremely helpful. On the day, I was treated with the utmost courtesy. All members of the team very knowledgeable and respectful. A thoroughly enjoyable experience”.
“The service was excellent from booking to completion and departure was easy, well managed and very hospitable”.
“The service received was most satisfactory from start to finish”.
“Everybody I spoke to was helpful and polite. I booked at short notice and was fitted in”.
“I highlighted a problem with my car. Haynes quickly ordered and fitted the broken part”.
“My car was looked after very well & ready on time, all in all a pleasing experience”.
“Pick up brilliant and service very good”.
“Managed to identify a fault with my lights and fixed the same day”.
“Everything meets my requirements”.
“The guys at front of house were friendly and helpful”.
“Everything from start to finish was perfect”.
“Always great service staff, they keep you updated and are always happy to answer questions or assist where possible”.
“Service was faultless”.
“Very good service and communication”.
“Everything was handled very efficiently. Booking the appointment and communication during the morning was excellent. I was able to pick up my cleaned car earlier than I had expected”.
“The drop off and collection were great. I was nervous that the pricing wouldn’t be competitive but it was”.
“Everything is excellent”.
“Communication was regular and informative. It was particularly helpful as the delivery of my car was delayed. This is my 6th car from Haynes and I have always been very happy with the service I have received”.
“Everything was fine, your sales assistants were extremely helpful and polite. We found the whole experience relaxing and all our questions were answered”.
“Very good customer service”.
“Good collection service. Good communication. All round good”.
“The gentleman I spoke to told me they were fully booked but because my motorhome was still under warranty, he would try to fit it in, he said he would give me a call in a couple of hours so we went for a coffee into Ashford, after a couple of hours he phoned me to inform me they had found the ad blue injector problem and would be ready to collect in an hour. I am very pleased with the service I received and the manner it was done in”.
“All good as usual”.
“Fast and efficient service received. Good communications”.
“I booked my car in for its annual service. A few days before I received a call from one of the staff who confirmed all my details and that my car was due a brake fluid change should I wish to go ahead with that. On the day my car was promptly booked in. When I returned to the showroom (ahead of collection time) I was continually kept up to date with how the service was progressing and how much longer it would be before the car was ready. Polite and efficient service throughout”.
“As far as I am concerned, I do not consider any improvements necessary. For me as with previous purchases, I was very content with the process and my treatment”.
“As a regular customer, I am happy with the level of service I have received. The branch in Maidstone is very well organised and operated”.
“Sales assistant was very knowledgeable and helpful”.
“I don’t think Ford Haynes need to improve its service. I have now bought five cars from Ford Haynes over a 25 year period and with its level of service and professionalism I would definitely buy my next car there and also recommend anyone else to buy one as well”.
“All good great service”.
“Overall excellent, feedback on the service was clear, items that were purchased to pass the MOT were explained. Importantly things that may need replacing next time were brought to my attention”.
“The experience that I had at Haynes Maidstone was very good indeed. I was kept informed on the progress of work by video. Everyone was very polite and helpful in the showroom (service area). I was also very pleased my car was valeted before collection”.
“Sales man was excellent and explained everything in great detail at the right level of technicality”.
“Very satisfied with the experience at Haynes Ford, Canterbury. Very professional, friendly, informative advice. All questions & queries answered in full. Cannot praise the sales team we dealt with high enough. Many thanks to all”.
“The Sales Executive in New Car Sales was friendly, knowledgeable and helpful, always taking time to explain things clearly and succinctly where necessary. He maintained contact with me by phone, email and in person throughout the process, making the whole buying experience a pleasure”.