January 2014

“I can’t think of anything that could improve the service given”.

“Our Salesman was excellent.  He was attentive, honest and knew about his product.  Very happy with the whole experience”.

“All good”.

“Thoroughly impressed with all aspects of customer service, will happily return”.

“From the initial purchase to this the first service Haynes have been first class.  We chose this dealer over nearer main dealers because of their fine reputation”.

“I think the team at Haynes are brilliant.  I would not keep coming back unless I was utterly satisfied”.  

“I was completely taken back when I got in my car.  It had been valeted in and out, what a surprise.  Well done Haynes”.

“The Salesperson was perfect from start to finish.   I would definitely want her to help me on the purchase of my new vehicle in 3 years’ time”!

“Overall excellent service in the reception and workshop”.

“Straightforward and swift process throughout.  Nice surprise to pick up car washed and hoovered.  Thanks.”

 December 2013

“Haynes are always very good”.

“I noticed a problem getting fuel into my car early on a Friday morning.  I took my car to Haynes, they booked it in straight away to see what the problem was. It was fixed and no issues since.  Customer service was fantastic.  The gentleman that dealt with my problem was very helpful”.

“Very good experience”.

“Dealer was excellent at explaining all the features of the particular model of Ford that I was interested in.  My new vehicle buying experience couldn’t have been more enjoyable. 

“Outstanding in every way”.

“The Salesman was very helpful – very accommodating”.

“I believe that my wife and I built up a good relationship with your Sales Executive.  We were not pressured, everything was explained to me and more importantly, we felt there was trust between both parties.  It was a good experience.”

“The Salesman was great and helped me make the best decision for me.  Very happy.”

“Very efficient and the staff were extremely friendly.  Very impressed with the overall service and would highly recommend the dealership to other people.”

“The staff were really friendly and helpful.  No improvements that I can think of”.

“A great experience.  Car collected and returned in a clean and shiny state”.

“Overall very pleased with the welcome and quality of service.  Will return”.

 “The Dealer was very friendly and informative.  I cannot think of anything that could have made the experience of looking for a new car any better.  The Dealer listened to my needs and gave appropriate advice to help me choose the right vehicle for me”.

“As always, the service was efficient and friendly and time was given to make sure you actually got what you wanted!  The Salesman was very helpful as always.”

November 2013

“I work full time so it was quite difficult to get in and fill our paperwork but the Salesperson worked around times I could do and had most things set up so I would have time to fill everything out, communication was also excellent.”

“The Salesperson I was dealing with was excellent.  He helped every step of the way, couldn’t fault him.”

“Could not fault the service in anyway, completely satisfied.”

“Very impressed with the service received.”

“I’m pleased with the overall service provided.  The Salesman was very clued up about the car and its specifications.  I wasn’t really sure what specification to go for but the Salesman ran through all the options available until I found a car to suit.  I picked up my new Focus in good time and have been very happy since.  My wife recently bought the new Fiesta Eco Boost from the same Salesman.  She also commented on the great service provided.  Well done to the Salesman at Haynes, Maidstone.”

“Whole experience very good.”

“This is my fourth time dealing with the Salesman and it was the perfect transaction to be honest.  I went to see him stating what I needed and he went through a range of options regarding the ideal vehicle, payments etc.  I needed a more economical vehicle with a better MPG due to a career change and he was brilliant in explaining and making recommendations based on that, as well as my previous preferences.  Everything was arranged and signed in one session and I received my new car in just over a week – fantastic.  I am really enjoying my new Fiesta and would not hesitate to deal with the Salesman again.  Please pass on my sincere thanks to him once more.”

“This is my second Ford from Haynes of Maidstone and the entire experience has been a pleasure.  The Salesman is a very friendly, professional individual.  I will be buying my next Ford from Haynes.”

“The Salesman that dealt with me at Haynes Maidstone was excellent.  He took into account all the details that I spoke about regarding personal and work issues I have when it came to needing a new car.  It took me a few visits to decide on what vehicle was right for me but still the Salesman remembered me, remained patient with me and put no pressure on me whatsoever.  Because of all of this I don’t think I will want to deal with anybody else other than Haynes/him when it comes to buying another car in the future!!  The car is lovely and I will push people towards Haynes Maidstone if I know they are looking for a new car.  Thanks Haynes!!”

“The whole experience from start to finish was easy and stress free, couldn’t have been happier, thank you”.

“I am unable to fault the Dealership in anyway. The Salesperson I dealt with knew the vehicle inside out.”

“Very pleased with service and all communication.  Sales also got involved to arrange car more prompt.  The Salesman and Service Advisor both looked out for me extremely well.  Thank you.”

“Excellent Salesperson, everything was explained and shown to me in detail, hospitality fantastic highly recommend him and Haynes…… in fact have already and work colleague has been to Haynes and bought a KA.

“The Salesperson was particularly wonderful.”

“Haynes have been fantastic, they collected my car from home for me which is 15 miles away, they valeted it before returning it from its service and all the staff involved were lovely to deal with.  As I was recovering from an operation at the time, this made everything a lot smoother for me.”

“I found the level of customer care to be excellent.  Thank you to all those involved.”

“The Salesperson’s customer service was impeccable.  Very helpful, friendly and explained everything.”

“Reasonably priced and great service.  I really want to buy a VW Golf but the service I get from Haynes Ford means I am likely to stay with Fords!”

“When we purchased our Focus one year ago, we have had no issues with our vehicle.  Our car went in for its one year check and I was pleased to receive the call from Ford (I would have forgotten!).  The Dealership were helpful in terms of collecting the vehicle from my home address and it came back quickly.  The staff, both on the phone when booking the car in and the people that collected and dropped back the car, were polite, helpful and friendly.  I would definitely not hesitate to use Haynes again”.  

“Thank you for following up on my visit to your Service Department, which I am pleased to rate as excellent. The service itself was carried out in less time than originally suggested, the car was cleaned inside and out and my arrival time of 9.00am was accommodated into the schedule allowing me to return to Canterbury early. I spent a while in the waiting area and during this time the conversations of the Service Department to other customers in person and on the phone were polite and informative, building on the no doubt excellent relations with customers.  We are delighted with the car itself, being everything and more that the Salesman explained at the time of purchase”.

October 2013

“The second car I have bought from the same Salesman in a few months.  An exceptional Salesman who offers outstanding service.  After the service I received when buying my daughter’s car in July, there was no point in me going to look at any other garage as I had the confidence that he would supply me with a high quality car at an excellent price”.

“Highly professional sales and finance services”.

“The dealer Salesperson was really excellent in every respect.  Buying other cars, at other dealers, I have sometimes felt that I was being (not literally) taken for a ride, with corny ‘I must consult my Manager to see if we can get you a better deal’ sales tactics.  Buying my Ford Focus was an altogether better experience, with a pleasant and informed un-pushy Salesperson who did not patronise or seem hurried.  I love the car too!”

“Excellent service, very happy!”

“Good experience on first vehicle service.  Happy with receiving the car back cleaned.”

“Haynes at Maidstone always offer impeccable service.  The staff are always polite, smart and helpful.  Even calling on the telephone is a pleasure.  My calls are always responded to and return calls, if necessary, are always forthcoming.  The showroom is immaculate and the car servicing office is smart, clean, tidy and staff extremely helpful and smart and the service efficient and without fuss.  Overall, Haynes provides an excellent all round service and I have just purchased my fifth new car from them.  Thank you.”

“Excellent service from the Salesman.  I was approached as soon as I entered the Dealership and all queries were handled immediately and professionally.”

“Service carried out properly with no issues.”

“The Salesman I dealt with was exceptional.  He showed me everything about my car in great detail.  He really couldn’t have done enough for us.  He made the art of buying and taking delivery of our car so easy and straightforward.  I would certainly recommend anyone going directly to him if they are thinking of buying a new car, he certainly knows his stuff.”

“My service experience went as smoothly as I could ever expected.  All the staff behaved in a professional yet friendly manner.  I am very happy with the service I received.”

“Collect and return service worked very well nothing negative to report at all.”

“Provided us with information regarding which car would best suit us and the most economical”.

“Completely satisfied with the service I received”.

“Couple of minor things that needed to be rectified.  Was kept informed of work that had to be done.  Mechanics explained everything in understandable English – no old flannel.  Couldn’t collect my car straight away after the service and Haynes had no problem keeping it on site until I could collect.  Everything dealt with efficiently and friendly.”

“The dealership did everything I required in a professional manner, exactly as it should be done.  Very impressed and no complaints whatsoever”.

 “Everything was excellent – courteous, understanding, patient, great customer services”.

“Whole experience was very good.  Friendly, professional”.

“They called me to book in my service and first MOT to ensure it was carried out before legally necessary”.

 “The Salesman was superb from beginning to end.  I couldn’t ask for any more than what he did for me, highly recommend.  They made buying the car easy, explained everything when I picked my car up and I got my new car a month before I expected to”.

“Very welcoming, polite and very informative, always has been”.

“Very friendly – made the whole experience of buying a new car very easy.  Everything well explained and made clear”.

“I received good service overall”.

“When speaking with the salesman, he was very helpful about my purchase making sure that he spoke to me in a polite manner with language that I understood.  Often I would have my father with me, as a mechanic he knows the “lingo” of cars, but the salesman would ensure to tell my father the official terminology and speak to me in understandable terminology, whilst still getting the information across.  I found the salesman was always available when needed, willing to answer any questions I had and was purely amazing on customer service – always offering refreshments and ensuring I had a copy of any style of paperwork for my own records.  Top class service!

“What I felt most useful to me was where they came and collected my car and took it away, MOT and serviced it and brought it back cleaned.  Then all I have to do is pay over the phone”.

“Very happy with the service I received, will always buy my cars from Haynes”.

September 2013

“Haynes at Maidstone always give excellent service.  The staff whether salesmen, telephonists or admin/mechanics are courteous and always very smart and professional.  The workshop waiting area is always clean and tidy and the showroom always immaculate, sparkling and inviting.  The aftercare service is excellent and there are always reminders and follow-up calls.  Overall an impeccable business”.

“The sales person was pleasant and patient and explained everything in full detail.  At no time did I feel under pressure to do anything I was not sure about.  The sales person was very professional in her manner and in relationships with clients.  There was no aspect of buying my new car that I was unhappy about.  All the staff at Haynes of Maidstone were very helpful”.

“The Salesman was very professional in his approach, clearly explained all I needed to know, set out the offer and potential extras clearly and avoided being pushy.  This is the third car I have bought from Haynes of Maidstone and I would be very happy to recommend them to others”.

“Very good communication.  Rang to say small issue with tyre then rang again as soon as this was rectified, as they knew I was under time constraints to get the car back.  Service is always first class”.

“I was very happy with the overall experience.  The staff give you confidence in the service they offer, they seem to genuinely care which is refreshing”.

“My service experience was excellent.  We were able to drop off my car on the Saturday for the Monday service.  As we were unable to get there in time to collect it, my husband was able to collect it on the Tuesday.  So all in all well done”.

“Not overly pushy, not sickly sweet or smarmy (as per many sales people).  Made us very comfortable and gave us plenty of time to review all options.  At no point did we feel hassled into making any hasty decisions.  We felt so happy that after our first visit we didn’t visit any other dealers!”

“Haynes salesperson was thoroughly professional as well as being very personable and was a pleasure to deal with”.

“Dropped car in and out for service, really good service to offer”.

 “They provided an excellent service, which was completed by the time requested”.

“Very good experience”.

“Have bought from Haynes, Maidstone before and would again.  Very friendly and helpful staff”.

“Overall buying experience excellent.  Have no hesitation in recommending Haynes, especially the Salesman”.

“First class service”.

“I could not fault their service.  Very supportive and reassuring”.

“From the moment I first arrived at Haynes, Maidstone, the whole experience was exciting and fantastic.  The welcoming was great and the whole process of finding a new car was exciting.  My Dealer was very approachable as he made me feel very welcomed and relaxed.  He helped me to get a better understanding of how everything works with the finance and how the vehicle works with all its technical “gadgets” that I haven’t been fortunate to have before!  I walked in smiling and nervous as it’s the first time I’ve ever inquired about a brand new car and walked out smiling and confident!  Thank you all for a great experience!”

“All to a very high standard”.

“The Dealer was very attentive, asked us if we had questions and explained everything fully”.

“All the staff were very friendly and especially my Salesman”.

“We received a telephone call regarding the need to make an appointment for the car’s first service.  Haynes of Maidstone are efficient, with excellent customer service skills”.

August 2013

“The dealer was very polite and explained in full detail everything I needed to know.  As it was my first buying experience, the dealer certainly helped me a lot”.

“I was purchasing my new vehicle through Motability and found that the salesman knew everything that I asked and explained the process clearly and concisely.  He was very respectful and helpful throughout the process”.

“The dealer did very well in all fields, would recommend him.  All in all I’m completely satisfied with my purchase”.

“Very flexible due to my work commitments”.

“Felt that the salesperson gauged her communication perfectly.  Not patronising and not too complicated in her explanations and picked up on the things that are important to me (as the main purchaser) but was also able to address my husband’s questions without directing everything to him (something male sales people often do to female customers in my experience).  Generally do not enjoy the experience of buying a car, but was pleasantly surprised with this experience”.

“Communication was excellent, the Salesperson always kept me up to date on everything, I never felt anxious or worried about the process, he made it very easy and stress free.  I couldn’t have asked more of Haynes.  I felt like a valued customer and never did I once feel like they just wanted to make a purchase, the whole experience was a breeze which allowed me to get very excited about my new car!  The only thing I would mention, more on Ford’s part is the actual delivery itself, as it was meant to be ready for me to pick up the first week in July and I didn’t actually pick it up until a month later.  But again, the Salesperson was brilliant communicating the issues to me and I felt like he had it all under control and he even offered me a loan car until my one was ready due to my work commitments”.

“The member of staff was lovely.  He was very friendly and helpful.  His tone was soft and I didn’t feel pushed into buying a car from him although he was keen to make a sale.  Some sales persons can be over zealous and arrogant and make you feel uncomfortable and pressurised to buy.  I went to four Ford garages to get a good deal on my Fiesta.  Although he matched the same deal as another garage which was much closer to where I live, I wanted to buy from Maidstone as he made me feel relaxed.  He was calm, helpful and made the whole experience of purchasing a Ford effortless and calmed my anxiety.  Everything was explained slowly and simply.  I am very happy with the service from Maidstone from start to finish.  I’m looking forward to returning in three years”.

“The Salesperson was really helpful.  I only went for a test drive but when I got the quote, it was too good to turn away.  The Salesperson was patient while I phoned my boyfriend to talk everything through because it was the first time I was buying a car on my own.  The whole way through the Salesperson answered all of my questions and made sure I understood exactly what was going on.  He phoned regularly to keep me updated on the delivery status and to ensure I was happy with the car.  My sister will be visiting him in the next couple of months to buy a new car from him as we were so impressed with the service.  Similarly, my boyfriend is now looking into a Ford Kuga”.

“The Salesman was very helpful explaining all the features of the Fiesta.  We have two children and he explained the pros and cons of buying a 3 door and a 5 door model which we found very useful in helping us to make our final decision”.

“Very helpful & friendly staff”.

“I have been a customer of Haynes for a number of years and have always received excellent service”.

“From the start of entering the showroom to the collection of the car the service given by Haynes of Maidstone was excellent.  We were first time Motability customers and had no idea how the scheme worked.  The Salesman was excellent.  He sat us down, gave us refreshments and explained the whole scheme from start to finish.  He sorted everything for us with ease, he made it so stress free for us.  He was a very pleasant, polite Salesman with the patience of a saint at all our questions.  We will definitely use Haynes of Maidstone again and would like to thank the Salesman and Ford for such a wonderful service”.

“The sales person was excellent in explaining everything”.

“Everything was all very positive”.

“Excellent sales person who knew all about the range of Ford vehicles, was able to advise on the car most suitable for us, and knew every detail of the car, its features and performance.  He made sure we fully understood all about the car and the purchase procedure”.  

May 2013

“Welcoming and courteous on arrival and collection and service repairs completed in the time stated to me”.

The Salesman was absolutely excellent, very instructive.  He couldn’t do enough for us.  He treated us with great respect.  He had time for us and listened to us.  Haynes have been better than any other dealer we have visited”.

“The service we had was excellent”. 

“The Salesman was brilliant.  He went to a lot of trouble to ensure I got the right vehicle for me.  He could not do anymore”.

“After buying about 6 or 7 cars from Haynes, I think their overall Dealership is very good and that is why my husband and I have bought cars from them.  They are very efficient with their follow up calls, dealing with appointments etc”.

“Haynes staff are always helpful to customers and make everyone feel important to them”.

“The service at Haynes was excellent they were very helpful”.

“All staff were very helpful and friendly”.

“My Salesperson was very helpful, polite and very approachable and I was very happy with the service I received”.

“I felt confident in my purchase because of the Salesperson”.

“The Salesperson was professional, knowledgeable and very friendly.  She kept us well informed of the progress and answered all of our queries promptly.  We are extremely pleased with our lovely car and we would not hesitate to come back in the future”.

“The service to my car was carried out professionally with no problems at all.  Very satisfied with all parts of the operation”.

“Not rushed and very open lots of choice”.

“Haynes treated us like valued customers, nothing was too much trouble for them.  We were not pressured by them, just helped. When our beautiful new Ford came in we were given a brilliant run through of all the instruments and even had the phone Bluetooth in. Service over and above we thought.  This is the sixth new car we have had in our years of motoring but by far the best treatment.  We will recommend Haynes to our friends”.

April 2013

“Our dealer rep was exceptionally knowledgeable, helpful, friendly and very informative. At no time did he make us feel rushed, but encouraged us to take our time and make the right decision.  Very impressed with his customer service, which we felt exceeded our expectations.  He is an asset to Haynes”.

“This was the first service on the car with Haynes.  We were pleased with the efficiency and help that they gave to accommodate our needs on the morning of the service to enable us to not waste our time”.

“The Sales Executive could not have been more helpful during the whole process of buying my new car.  Any questions I raised were dealt with efficiently and cheerfully.  Would wholeheartedly recommend Haynes to anyone who is thinking of buying a new Ford”.

“Haynes are professional, not pushy, knowledgeable team”.

“All the staff I encountered at Haynes were friendly, polite and professional”.

“This is the third Fiesta I’ve bought from Haynes and have always used them for servicing and repairs.  I find everyone really helpful but especially the Service & Repair Department”. 

“It is the first time that I have bought a car without feeling that I have been ripped off!”

“My service went very well.  Haynes done exactly as on the tin”.

“The Salesperson was patient and understood our requirements.  We ended up buying 2 new cars from her.  We trust her and we like her”. 

“From walking in I was made welcome and dealt with very nicely by all the staff”. 

“Haynes are a very good Dealership and they value their customers”.

“This is the third Ford vehicle that I have purchased through Haynes and have always requested the same salesperson as his knowledge, customer service and friendliness is second to none”.

“First class.  Nice to use a traditional family run business, with nice traditional premises and service”.

“I do not think there was anything more that could have been done to improve the experience I had at Haynes”.

“My Dealer was brilliant. Couldn’t have asked for a better one when buying my first car.  Thank you, he was a joy to work with”.

“The first time I have used Haynes for a new car.  I have to say the service was first class and I would use them again”.

“Explained which model of the Fiesta would best suit me and my wife and so far they are spot on, most impressed”.

“The Dealer was very careful to find out exact requirements and to match the car to these.  He was friendly and helpful, making a major purchase for us much easier.  Thoroughly recommended”.

“Haynes showroom provided a relaxed atmosphere.  Handover was smooth.  I was offered the opportunity to contact Haynes at any future date if I had any concerns about technical queries”.

“Our Salesperson was efficient, polite and well organised.  He is a true asset to Haynes”.

“Very pleased with the aftersales service we received from Haynes.  Will continue to use them despite a number of Ford dealers closer to our home”.

“They offered me a test drive of the model I was looking at and proceeded to carry out the offer with great professionalism.  I found Haynes staff to be very knowledgeable, friendly and helpful and I would not hesitate to recommend them to others”.

“The vehicle was ready, sparklingly clean and valeted on my arrival.  The team were as welcoming, efficient and informative as on previous occasions.  Could not have been more pleased”.