March 2023

“Easy process and no improvement needed”.

“Smooth, stress-free process and friendly service throughout”.

“Great team, very helpful and friendly.  The Sales Executive is a very helpful part of the team, she has helped me with any queries or questions I’ve had, she is a credit to Ford Maidstone branch”.

“New Car Sales staff were very helpful, as usual, with relaying options open to me regarding trading in old leased car and taking out a new car lease.  All documents explained well to me.  The whole process took three weeks to finalise the handover of my new car, so an excellent service was given to me.”

“Perfect all the way”.

“I ordered my car in November and was appraised of the situation throughout the time until its delivery in March.  Sales were friendly and efficient in dealing with all requests”.

“Great Service, nothing to improve on”.

“No improvements necessary as far as I am concerned”.

“I was sent a video of my Car’s service and was given constructive feedback on my car’s service and soon after a young lady at the desk said my car was ready to go”.

“Everything was good”.

“The whole experience of having my vehicle serviced and MOT by Haynes of Maidstone is made stress free by them having the facility of collecting my vehicle from home and taking it away to have its annual service and MOT.  The lady that collects my vehicle always telephones me to say that she is on her way to collect the vehicle.  She is always polite and friendly.  I receive a telephone call to advise me on any work that needs to be done on top of the service and I get another call when my vehicle is being returned.  Cannot fault the customer service”.

“The Sales Executive really went above and beyond with making sure we got the vehicle on time and gave great customer service”.

“The Sales Executive was really professional and helpful – there was no ‘hard sell’ which we have experienced at times from other dealers and which would have most likely put us off.  We enjoyed the experience and we are now enjoying the car – thank you Haynes”.

“I don’t think there was anything that could be improved”.

“Very supportive and helpful during the selection of and subsequent purchase of a new car”.

“Was a super nice experience overall, everything was explained to me in great details and helped me get a car that I had been wanting for ages”.

“We received a very friendly reception at the Service desk.  All requirements were attended to.  Comfortable warm waiting area, was very welcome”.

February 2023

“Service was completed promptly.  Very satisfied”.

“Sales Executive was very helpful and the purchase went very smoothly.  Would highly recommend”.

“Always excellent service”.

“The staff were very responsive & polite”.

“Professional and efficient service”.

“All staff very helpful and polite”.

“I found the whole transition at Haynes very smooth.  Getting my car booked in was simple and I was asked if I needed it back by a certain time which I hadn’t experienced before and had actually had a negative experience at a different Ford dealer in previous years, so this was a breath of fresh air.  I was kept informed and service was friendly at all times”.

“I always get excellent service at Haynes Maidstone.  No improvement necessary as far as I am concerned”.

“Very efficient service, thank you”.

“Showroom always immaculate, great staff, work done to a high standard.  First class service”.

“First service performed.  Also offered a free wash. Call received once all was completed”.

“The team were very professional and friendly.  Car was serviced to a high standard”.

“Excellent service and an excellent car.  I never looked back since day one (more than 15 years) and never thought of going anywhere”.

“Everything fine, on time and all went smoothly”.

“Always greeted as a valued customer even thought quite new to Ford”.

January 2023

Our Sales Executive was fantastic, kept me up to date with the progress and made the whole experience easy”.

“I thought the whole experience went completely smoothly – in spite of the global supply problems affecting the car industry.  The salesperson was particularly good in keeping me informed at every stage of the process.  Her customer service skills are exemplary and I have nothing but praise for how she guided the entire transition from one Focus to another.

“Very helpful salesman”.

“The staff are efficient and courteous and do their best to resolve problems and supply a courtesy car where possible”

“Was just Ford’s normal high level of service that I have received over the past decade or two.  Welcomed by friendly polite staff.  Informed of likely completion time and that they would contact me once done, many thanks”

“Our Sales Executive was very helpful and updated every step of the way, great customer service.”

“Dealt with the problem quickly with good contact”.

“We were looked after by the Sales Executive, he was very helpful and professional.  Answered any questions we had and we know if we have any queries he’s there to help.”

“All went smoothly, pick up and drop off successful”.

“Always happy with my service at Haynes”.

December 2022

“It was excellent”.

“Booking was simple, service carried out without any concerns”.

“The Sales Executive was again, for the third sale in a row, excellent in all aspects of the sales process”.

“The Sales Executive was amazing and made a stressful situation more bearable”.

“I only dealt with the reception staff, they were friendly and efficient”.

“You did what you said you would.  You picked it up serviced it, back to me.  I don’t ask for anything more”.

..

November 2022

“The Sales Executive was as helpful as anyone can be.  He is a credit to Ford and their training”.

“The whole transaction was handled very well and we were impressed by the salesman”.

“Very efficient service provided from start to finish”.

“I was given all the correct information that I needed”.

“The whole process of booking my car in for a service and an MOT could not have been made any easier.  Customer service first class too.  Excellent communication, receiving a reminder of the booking”.

“Always a good and thorough service”.

“Excellent service, no problems”.

“Good service, very helpful and friendly salesman”.

“Our Sales Executive did his utmost to help to find us a new car. He advised on things we needed to do back in June/July time to tide us over while waiting to see if any cars became available.  When we next contacted him, he had something in mind for us which was ideal and he made the process of ending our current lease and stating a new one very straightforward and supported us through the sale and has been in touch to check that we are happy with our new car”.

“Great experience.  I was clear with what I wanted and wasn’t pushed into anything more than that.  I was presented options and was given what felt like impartial advice”.

“The Sales Executive kept me up to date with the process so I was never in the dark what was happening with the car”.

“No improvement needed.  Always very helpful and friendly”.

“No problems always seem really good”.

October 2022

“The sales person was very attentive and demonstrated every aspect of the car and when I placed my order, he kept us informed at every point of the build and delivery.  He helped us with the Ford pass app and made follow up calls to ensure that we were happy with our vehicle.  Overall, we are very pleased”.

“Very pleasant experience”

“We had a friendly, professional service”.

“Excellent personal service through the whole process.  Our questions were answered clearly at all times.  Good communications and no pressure at any time”.

“Nothing could be improved.  The sales person was extremely helpful”.

“This was warranty work and the fault has been corrected perfectly”.

“Great customer service”.

“The Sales Executive was very helpful and informative and made what could have been a nightmare experience very straightforward and stress free.  I was advised of the delays when ordering and was kept updated on the progress of my new car on a regular basis.  The handover was not rushed and she took the time to fully inform and show me where everything was.  I was very happy with the service I received during the whole process and the follow up call was a nice final touch”.

“Great experience”.

“From start to finish very easy and friendly to deal with”.

“Our Sales Executive was very helpful and kept us informed of what was going on with our car, very happy”.

September 2022

“All so excellent”.

“This is the third time we bought a car from Haynes and the second time new.  Our Sales Executive had kept us in touch with developments as we neared the three year mark of our previous car. She has been helpful and professional throughout the process (as she was during our first new car purchase).  The after sales help has also been very good.  I should also mention our Sales Executive’s colleague, who was very helpful when we came into the showroom whilst she was away”.

“Excellent service as normal”.

“Very polite and was finished in good time”.

“All went very smoothly and was ready for collection at the arranged time”.

“Very quick, efficient, and smooth service.  Easy to book and great value compared to other car manufacturers”.

“Great salesman”.

“From start to finish perfectly happy with the way it was conducted”.

“Everything on time and car presentation”.

“The whole experience went well.  The sales lady was very helpful and understood my needs”.

“No need for improvement.  The Sales Executives were brilliant”.

“Excellent service from Haynes of Maidstone.  Have been using them for years”.

“The car was re-delivered promptly, a little ahead of the predicted time”.

“From initial contact with the service advisors to collection of the car, the level of service provided was second to none”.

“Brilliant service from Haynes as usual, never any issues here, great service”.

“Everything was ok, very pleasant staff and no trouble for them”.

“Knowledgeable, courteous staff who know how to look after their customers”.  

August 2022

“All very good.  No improvement possible”.

“The sales person was great through our purchase.  He was knowledgeable and was prompt at answering any questions we had.  He made the purchase and collection easy even when we collected in his absence”.

“All work completed very efficiently”.

“Everything went smoothly and efficiently, very good”.

“The whole experience was positive”.

“Service personnel very welcoming and efficient, car information readily to hand.  Information given was very clear”.

“They are always helpful and staff are really friendly and professional”.

“I went in the showroom unsure what I wanted then we were well looked after by the new car consultant and came out with the car I wanted”.

“Friendly and professional”.

“The whole process was managed well by the sales person at Haynes.  Although a long delay waiting for the car it was worth the wait, I’m very pleased”.

“The customer service by the Service Advisor and the rest of the team was exceptional”.

“I believe nothing can be improved.  The Sales Executive was great with the interview and salesmanship, he is very good and friendly with his job”.

“Superb service from the Sales Executive, from a casual visit to sale and showing us over the car she could not have done more”.

July 2022

“Very happy from start to finish, great communication”.

“Dropped off as planned and job completed fairly quickly”.

“The Sales Executive was extremely helpful and personable in understanding our requirements”.

“Don’t change anything.  Staff and service is always excellent”.

“I like it because the video shows everything that is happening on the service”.

“Ford Assist worked like a dream.  We have broken down on a dangerous section of the M25.  The AA removed us within an hour of our call for assistance.  We phoned Haynes Maidstone the following morning, they booked our car in immediately and were able to complete the repair within 24 hours.  We were treated with great courtesy and consideration both by Ford Assist and by Haynes.  The quality of service we received was outstanding”.

“Clear communication all the way through the process.  Every detail of the purchase was made clear.  The team were always helpful whether it was face to face or on the phone.  Overall, a great experience and very happy with my new car”.

“Easy to book my MOT and service.  Dropped my car off and you rang me later in the day to tell me it was ready to collect.  Person I spoke to at Haynes was friendly and helpful”.

“Not much to say.  I dropped it off and picked it up when called.  All was explained on collection”.

“All good”.

“Work undertaken in good time; explanation of work given”.

“As usual good professional service.  Very quick, exactly what was promised”.

“Your staff were very professional and helpful”.

“Sales staff were extremely attentive with an excellent handover”.

“Constantly in contact with me regarding the update of the car, great aftercare regarding the car.  Our Sales Executive was great”.

June 2022

“The whole experience was very good from the initial booking, checking in, health check notifications, valet to collection”.

“Friendly, helpful, courteous.  Overall good customer service”.

“Easy to book.  Very helpful and professional staff.  Good waiting area with free drinks.  Overall excellent”.

“Staff are very friendly and helpful”.

“I do not need to visit Haynes of Maidstone very often but on the occasions that I do visit, the response and support that I receive is excellent”.

“From the initial call booking the service and MOT, to checking in on the morning and collecting the car, everyone was friendly and helpful”.

“Nothing needs improving, excellent service”.

“Reception staff helpful and friendly”.

“Easy to book, staff friendly and knowledgeable”.

“Prompt booking, work done on time and call received when completed to arrange car collection”.

“Booked the service easily and service completed and was able to collect car at the time that I requested”.

“Very efficient service and well looked after!  Kept informed about the car and great courtesy car too”!

“Easy to book in and service carried out as agreed”.

“All done on time”.

“Very courteous when taking the car in for MOT and servicing.  Excellent service”.

“Good customer service.  Answered all questions and queries.  Kept us updated with the delivery of the car”.

“Sales person was excellent, so friendly and helpful”.

“Everything was spot on as always, from the initial booking to collecting my car after the work was complete”.

“The issue I was experiencing with my vehicle was quickly identified.  I was advised replacement parts would be ordered and when available I would be contacted”.

“Professional service, takes care of my car and feel confident that my car is being serviced correctly”.