October 2024

“The whole sales experience was thoroughly enjoyable.  The sales rep was extremely knowledgeable and helpful throughout.  She explained in detail all the choices available regarding vehicle specification and finance options.  She made the purchase very easy with no complications”

“Efficient process, each step explained, great progress video calls”.

“Prompt and let me know my car was ready earlier than requested”.

“Very helpful, pleasant service staff, service carried out within the expected time frame and car was cleaned nicely”.

“I was kept up to date and the staff are always very friendly and knowledgeable.  From ringing to book, through to paying, nothing was too much trouble.  I wouldn’t trust my car with anyone else”.

“Car went in for a recall on the driver’s airbag.  It was completed very quickly and I was treated with the utmost respect and courtesy.  Very pleased with the service”.

“Our Ford is an older model and we had been experiencing a problem where it did not recognise the key.  Your workshop had quickly identified and resolved the issue.  The staff kept us updated on the progress throughout.  Great service, very happy”.

“I’ve always had pleasant experiences both dealing with the sales and service departments in Maidstone which is why I chose to have my Transit serviced and MOT carried out in Maidstone rather than in my home town Ashford”.

“Great service as always”.

“Good communication, lovely clean car after service”.

“Friendly staff”.

“Really good experience from start to finish.  I wouldn’t suggest changing anything, thank you”.

“The service they gave was very good”.

“Great service and car knowledge”.

“The sales representative was extremely knowledgeable and helpful.  He explained clearly the options I had available.  He was effective, friendly and professional”.

“I do not think the service I received could be improved upon.  I was completely satisfied”.

“Good service as ever, friendly, helpful and satisfied with the quality of work undertaken on the car”.

“Service team listened to my problem.  Advised on the best course of action, were able to fit me in at a mutually agreed time and were extremely helpful.  On the day, I was treated with the utmost courtesy.  All members of the team very knowledgeable and respectful.  A thoroughly enjoyable experience”.

“The service was excellent from booking to completion and departure was easy, well managed and very hospitable”.

“The service received was most satisfactory from start to finish”.

“Everybody I spoke to was helpful and polite.  I booked at short notice and was fitted in”.

“I highlighted a problem with my car.  Haynes quickly ordered and fitted the broken part”.

“My car was looked after very well & ready on time, all in all a pleasing experience”.

“Pick up brilliant and service very good”.

“Managed to identify a fault with my lights and fixed the same day”.

“Everything meets my requirements”.

“The guys at front of house were friendly and helpful”.

“Everything from start to finish was perfect”.

“Always great service staff, they keep you updated and are always happy to answer questions or assist where possible”.

“Service was faultless”.

“Very good service and communication”.

“Everything was handled very efficiently.  Booking the appointment and communication during the morning was excellent.  I was able to pick up my cleaned car earlier than I had expected”.

“The drop off and collection were great.  I was nervous that the pricing wouldn’t be competitive but it was”.

“Everything is excellent”.

“Communication was regular and informative.  It was particularly helpful as the delivery of my car was delayed. This is my 6^th car from Haynes and I have always been very happy with the service I have received”.

“Everything was fine, your sales assistants were extremely helpful and polite.  We found the whole experience relaxing and all our questions were answered”.

“Very good customer service”.

“Good collection service.  Good communication.  All round good”.

“The gentleman I spoke to told me they were fully booked but because my motorhome was still under warranty, he would try to fit it in, he said he would give me a call in a couple of hours so we went for a coffee into Ashford, after a couple of hours he phoned me to inform me they had found the ad blue injector problem and would be ready to collect in an hour.  I am very pleased with the service I received and the manner it was done in”.

“All good as usual”.

“Fast and efficient service received.  Good communications”.

“I booked my car in for its annual service.  A few days before I received a call from one of the staff who confirmed all my details and that my car was due a brake fluid change should I wish to go ahead with that.  On the day my car was promptly booked in.  When I returned to the showroom (ahead of collection time) I was continually kept up to date with how the service was progressing and how much longer it would be before the car was ready.  Polite and efficient service throughout”.

“As far as I am concerned, I do not consider any improvements necessary.  For me as with previous purchases, I was very content with the process and my treatment”.

“As a regular customer, I am happy with the level of service I have received.  The branch in Maidstone is very well organised and operated”.

“Sales assistant was very knowledgeable and helpful”.

“I don’t think Ford Haynes need to improve its service.  I have now bought five cars from Ford Haynes over a 25 year period and with its level of service and professionalism I would definitely buy my next car there and also recommend anyone else to buy one as well”.

“All good great service”.

“Overall excellent, feedback on the service was clear, items that were purchased to pass the MOT were explained.  Importantly things that may need replacing next time were brought to my attention”.

“The experience that I had at Haynes Maidstone was very good indeed.  I was kept informed on the progress of work by video.  Everyone was very polite and helpful in the showroom (service area).  I was also very pleased my car was valeted before collection”.

“Sales man was excellent and explained everything in great detail at the right level of technicality”.

“Very satisfied with the experience at Haynes Ford, Canterbury.  Very professional, friendly, informative advice.  All questions & queries answered in full.  Cannot praise the sales team we dealt with high enough.  Many thanks to all”.

“The Sales Executive in New Car Sales was friendly, knowledgeable and helpful, always taking time to explain things clearly and succinctly where necessary.  He maintained contact with me by phone, email and in person throughout the process, making the whole buying experience a pleasure”.

August 2024

I have used Haynes for every MOT & service and always found you very good, informative and honest, wouldn’t use anyone else”.

“No1. Good price didn’t feel ripped off.  Good back up and pleasant people”.

“Good service carried out.  Received car on time and cleaned inside and out too”.

“Easy to book up and very organised from the start.  Video from the technician was helpful.  Completed quickly and informed me when it was ready to collect.  Went through the service paperwork when I collected my car.  Very thorough, polite and helpful, thank you”.

“Polite and competent service”.

“Pleasant efficient service”.

“Very professional, caring and friendly”.

“All Dealers should try to work to the same standard as Haynes”.

“1^st class dealership.  Cares about its customer needs and strives to complete all works quickly and in a cost effective manner”.

“Easy to book at a time that suited me.  Booking in on the day simple and kept informed throughout”.

“Booking taken on at short notice and vehicle repaired quickly, even worked out cheaper than quoted”.

“Our Sales Executive was amazing.  Made sure that I went away a very happy customer”.

“Problem solved quickly and I was well informed.  Welcoming and chatty staff which is always nice”.

“Great service”.

“We are completely happy with the service we received from our Sales Executive at Haynes.  He was in constant contact and would respond promptly”.

“Excellent, car collected, service and MOT, received video of analysis”.

“Our salesman who we have dealt with over many years was and has always been extremely helpful.  We would always use him”.

“Excellent service”.

“They’re very helpful”.

“I’m satisfied with everything”.

“I was kept fully informed of progress.  Haynes had the spare parts in stock that were needed and were fitted the same afternoon so that I was able to drive home that afternoon with the MOT completed”.

“When I returned to collect my car approximately two hours later, I was pleased to see that it had been washed and was sparkling.  I also received breakdown cover for a year”.

“I was extremely pleased with the result.  Well done Haynes”.

“Communication was good from booking to the actual service.  Garage opening at 7.30 am is really helpful, dropping car off earlier makes getting to work on time easier.  Required work was well explained and price all matched up at the end”.

“Very helpful service reception and service done in less than a day, contacted when ready by reception team.  I am very happy with the service I received, thank you”.

“The whole process was smooth.  Great welcome from all staff”.

“Just keep up the good work.  Well done everyone”.

“Vehicle receipt was handled well and I was kept up to date on progress and additional costs.  The vehicle pick up was very good and courteous”.

“Prompt, professional service”.

“Great and swift service”.

“Recall on the car dealt with efficiently”.

“Excellent service, polite staff, work carried out to a high standard and at a very reasonable price, nice seating area if you are waiting”.

“A good experience”.

“Very efficient, very professional, approachable and kept me informed”.

“Fast friendly staff”.

“I was very happy with the help I was given by Haynes.  Very helpful, courteous and efficient”.

“Collected the car from my work, great service as meant I do not have to take a day off.  Informed well, liaised with Ford Protect and repaired car under warranty.  Returned car, very happy”.

“I was communicated with the whole way through the process.  It was made quick and easy and I had a clean car at the end.  No problems at all”.

“Our Sales Executive was amazing”.

“Exceptional customer service, thank you”.

“Staff extremely polite and helpful also very knowledgeable.  Also, I feel confident of the work undertaken on my car, by professional experienced mechanical engineers, so overall I am very satisfied with Haynes Maidstone”.

“The service was fast and efficient and communications were clear and timely.  The use of a Mach E courtesy car was much appreciated.  There is nothing that I can think of that would improve your service”.

“The staff were happy to help and have done excellent work on the car”.

“Everything perfect”.

July 2024

“Excellent, efficient, courteous and helpful experience every time and why we keep returning every year.  Thank you all”

“Friendly and helpful Sales Rep”.

“Excellent service as always”.

“My car was recently recalled by Ford for a brake hose replacement.  I have been a customer, both for servicing and car purchases with Haynes Ford for many years, so I asked them to carry out the necessary work.  As expected, everything was carried out to my entire satisfaction and I am happy to recommend their services.  I particularly find the collect and return option most convenient, thank you.”

“Can’t really think of anything.  Haynes Ford are a great ambassador for Ford and have been for many years”.

“They offered a great service as usual.  I’ve been using them for 10 years and I can honestly say that I have had no problems with my car between services.  From the very helpful man at reception so polite and got a date to suit me and the lovely lady that came to pick the car up and to return it after service.  With my experience with Haynes I hold them in high esteem for their politeness and friendly attitude, got my car back gleaming clean inside and out, they take good care of your car.  Recommend them 100%”.

“Perfect service, friendly efficient staff”.

“Very good experience all the way through”.

“All staff were really helpful from booking the car in to keeping me in touch with what needed doing too.  Letting me know the car was ready to pick up.  Have used Haynes of Maidstone for many years, always been happy with the service”.

“The staff on reception of the service desk are very polite and informative as to what will happen while they have your car.  They keep you updated about any information that you need to be told of about the car while its being worked on”.

“Very friendly, efficient experience”.

“In my experience I don’t think you can do anything to improve.  I am very happy with the service I got and will return next time my service is due”.

“Great fast friendly service”.

“The person who I liaised with was very professional and knowledgeable.  He was at the Service desk”.

“Very helpful with the enquiry, got the car in straight away to be checked over to make sure it was safe”

“Helpful and professional staff and always doing the effort to accommodate”.

“Kept me informed all the way.  Contact was efficient”.

“Helpful service reception staff with a flexible attitude”.

“This is the first time I have had a Ford dealership service my car and to be honest it was fantastic.  The greeting when we arrived was pleasant and polite and the service to the car was excellent, would recommend Ford without hesitation”.

“The whole experience at Haynes was excellent”.

“Polite and informative from start to finish”.

“Good communication, no hassle.  Works all done on time.  Staff are good”.

“Phone calls and emails were always answered promptly.  For us, Maidstone Haynes have been brilliant”.

“Service from our Sales Executive was friendly and really personable.  Always helpful and she was able to provide answers to all my questions.  The whole process was seamless, a testament to her professionalism”.

“Very friendly team and couldn’t do enough to advise”.

“Good customer service always keep me up to date with what is going on with my car”.

“Welcoming and courteous Service Department.  An equal courtesy car to my Mach E supplied, the work was completed within the two day promise and my car was returned valeted, all as promised”.

“Always helpful and informative”.

“Service reception staff were polite and friendly.  My service was completed early enough in the day for me to collect my vehicle and the same day which made things a lot easier for me”.

“The service I received was 1^st class.  Friendly and accommodating as well as informative as has been the case since 1994”.

“Service & MOT as promised.  Courtesy car was good and clean”.

“A convenient appointment was made available to me and my vehicle received the necessary attention it required without any problems.  Polite and helpful staff at point of contact”.

“Collected my car and dropped back on time.  Clear information about why my car failed the MOT.  I like the video explanation of the service.  I like the AA roadside cover included”.

“Great service and I liked the video on health check.  Also, great to get 12 months road side assistance as part of the deal was brilliant”.

“Very good.  Efficient and expedited very timely! Typical of Ford now and always”.

“Don’t change but just get better still”.

“Great customer service experience.  Our Sales Executive was knowledgeable and was able to promptly find me a car model and finance package that met my needs”.

“Totally satisfied with the levels of service I received.  Well done to all”.

“Easy to book MOT and service at Maidstone.  Staff were friendly and helpful.  The price was good and I could keep my free Ford assistance.  Everything was clearly explained to me”.

“I was very happy with the service I received”.

“Excellent service from start to finish.  Each step was explained and communicated expertly and professionally and in a timely manner”.

“Easy to book car in and was clean and tidy when returned”.

“Vehicle was booked in quickly and fixed”.

“Quick and efficient service”.

“Efficient service reception.  Your Service Advisor had all the details for my Kuga’s safety recall update and explained the process clearly.  He called me (as agreed) 90 minutes later when the car was ready for collection.  A hassle free experience”.

“Sales team very helpful & informative – arrangements for test drive & subsequent collection of chosen vehicle went smoothly”.

“I can’t fault them.  My clutch broke, they fixed it quickly under warranty.  No hassle”.

“Very friendly people and service experience was very easy”.

“Everything from the initial phone call to the in-person service on the day of the servicing was excellent.  You have a great team”.

“I was very happy with the level of service received when purchasing my new car.  The Sales Executive was really helpful and knowledgeable and went out of his way to find a good solution for me”.

“Very efficient, done on time.  Reasonable price, good communication”.

“Nice service”.

“The service desk team were very helpful, polite and efficient”.

“Staff are friendly, very helpful and knowledgeable”.

“All was ok, very good job done”.

“Helpful staff”.

“All service staff that I dealt with were friendly and helpful.  I was provided with an estimate for the cost of the work that was needed and this was stuck to.  Van was even brought round to the front when I came to collect it”.

“Very helpful”.

“Staff were friendly and helpful, video of the car service was much appreciated and a good job done as always”.

“As always it was great service from Haynes”.

“I was very satisfied with all the service I received during my motorhome’s MOT.  I also enjoyed the breakfast I had at the café recommended by your Service Manager while the MOT was being completed”.

May 2024

“Absolutely excellent customer service, kept me informed at all times would highly recommend”.

“Dropped car off for MOT, requested, if possible, to have it done by 10.30, got a phone call at 9.30 to say all done.  Fantastic service, thank you”.

“I had my car MOT done, fast and efficient service and very happy thank you for making the process easy”.

“Kept up to date with information, good service all round”.

“They were very professional with excellent customer service and a free collect and delivery service.  I was kept informed with a small problem and no hassle.  This was my first service with Haynes and I will definitely use them again”.

“Haynes were very helpful.   Collected and dropped off car.  Full update video of car progress great service”.

“Great service definitely be going back for the van’s next service.  Also, my van was on a recall for a wet check which Ford replaced for me, many thanks”.

“Great experience”.

“Everything was fine.  Polite customer service and satisfactory work done on vehicle”.

“Friendly, professional and quick turn around”.

“All went smoothly from booking to collecting the car.  I was called to say car service had been done.  I like the video you do when checking the car tyres etc”.

“The staff were very helpful, professional and polite, the service was done on time also they kept me informed throughout. Also, the video of the service was very helpful, well done”.

“I believe you couldn’t improve on the service I had they were first class, please send them my thanks”.

“Always easy to arrange and book in a mobile service.  Techs are always helpful and on time”.

“I am currently happy with the range of services that Ford Haynes supply and have not been disappointed with the quality of work carried out on past visits”.

“Efficient service, good communication and clear pricing, very happy”.

“Very efficient, polite, helpful”.

“Great service as always”.

“Friendly service and in depth detail of what was wrong with my car.  Nothing to be improved on”.

“The Service Advisor was great very informative and helpful as are the others will definitely return”.

“Great service and customer service”.

“Friendly helpful staff”.

“Very pleasant experience, always get treated very nicely by the guys at Haynes and always a great service”.

“We have been a customer of Ford for 12 years now, we are always happy with the service we receive”.

“Haynes are always excellent, would recommend them”.

“Quite simply, the salesman from Ford Haynes dealership was the best.  I would go as far as to say if any organisation, let alone Ford, followed his manner, his professionalism, they would be in an even better position than they may already be.  Nothing was too much trouble.  He was kind, polite and his videos especially those about the vehicle, exemplary”.

“The staff I dealt with were polite, professional and ‘on the ball’ with my requirements”.

“Excellent service, thanks”.

“Very quick service”.

“From start to finish our experience with Haynes Maidstone was first class.  Purchasing a new vehicle is a fairly big decision and our sales executive guided through the whole process offering advice and guidance when required, whilst giving us space to make decisions in our own time.  We won’t hesitate to return to Haynes when the time comes to replace our vehicle”.

“Easy to book service with a pick up and drop back.  I got a video of the external inspection under the car showing the parts being checked so I was sure that the car was in good hands”.

“First class service.  Everything from the booking in, drop off experiences, to the quality of work and information provided”.

“Our salesman was polite, professional and explained everything in detail”.

“The staff at Haynes were very professional and attentive to our needs and questions.  They were also patient in dealing with us as we made our mind up on which make and model we actually wanted to buy”.

“Everything from start to finish – booking in to collection was great.  Everything went very well and I was completely satisfied”.

“I can’t think of anything that would improve the experience I had”.

“Very good customer service”.

“Friendly service all round”.

“Maidstone branch was very helpful and made it all easy, as I was on a tight timescale”.  

April 2024

“Everything was done quickly and efficiently, couldn’t fault the service”.

“Fantastic customer service throughout in person & over the phone throughout the day.  Ease of dropping my car off around 7.15 in the morning which is most convenient to me.  Kept informed throughout the day via video email and a personal phone call on the progress.  Prompt text message to say when my vehicle was ready for collection.  Customer service fantastic on picking up my vehicle, explaining the whole process of the day’s events & total of paying for my service. 1^st class service as always by Haynes of Maidstone.  Thank you all.”

“Our sales person was amazing at Ford.  Incredibly friendly, supportive, knowledgeable and flexible.  We couldn’t have asked for any more from him and would certainly recommend him and Ford to others.  He is a credit to Haynes and to Ford directly”.

“Guys on the front desk are always brilliant.  They always look after me, couldn’t ask for better”.

“Polite efficient, previously used another Ford Dealer in another Kent town who was no where near as good as Haynes.  All issues sorted and all with a smile, thank you”.

“My car was collected and delivered by a very nice lady who was kind”.

“The team worked very hard to look after me and ensure that the acquisition of my vehicle was as smooth as possible for me”.

“Very pleased with the service”.

“I have used Haynes for much of my driving life.  Reliable business”.  

“Everything went well, staff were friendly and polite”

“Overall nice experience, the showroom is nice and clean.  Staff are polite and professional”.

“I would definitely recommend our Sales Executive to friends and family and hope to see him when I next get a new car, many thanks”.

“The team on the desk very professional and efficient”.

“Our Sales Executive has dealt with us for a number of years now, no pressure and always willing to help”.

“Everything was perfect.  Thank you”.

“Thank you for a great service”.

“I had an excellent experience at Ford Canterbury.  The salesman was incredibly helpful and polite and made the whole experience very easy I am delighted with my new car”.

“The salesman took time to explain how a mild hybrid car works and also went over the financial options very carefully so that I understood the choices”.

“Great customer service”.

“I had the best customer service which is what I would expect from Haynes”

“I had a good service and the collect and delivery driver was very professional”.

“Customer service was great always welcoming.  Car was ready for the same day.  Had a full service and brakes and discs done.  I will always take my car back to Haynes”.

“Myself and my wife found that our Sales Executive explained everything well.  She is knowledgeable, passionate and professional in her work.  I don’t think that there is anything that could be improved with the level of service that we received from Haynes.  Myself and my wife are very impressed”.

“They knew what I wanted and got me the best price possible.  Listened to what I was saying and looked after me”.

“I don’t think our experience could have been any better than it was”.

“Convenient booking, diagnosed and fixed on the same day.  Great service”.

“Smooth and efficient service on my little old Ford car – so nice to be able to trust the mechanic working on the car.  Car running well.  I was late to pick up but they made it all work for me anyway.  Excellent service”.

“I liked the sales experience as it was very professional, very friendly and could answer all of our questions”.

“Our sales person who I can only describe as very attentive and was extremely knowledgeable about the vehicle we chose.  She made the purchase very sleek and slimline.  We left the showroom confident that she had sorted the car we wanted.  I can only honestly say nothing was too much trouble for her.  Thank you”.

“Haynes, in my opinion, did everything right”.

“Our Sales Executive was extremely helpful and experienced.  He answered my questions fully and in detail.  His calm and trusted manner made the whole purchasing experience positive.  I am delighted with my purchase”.

February 2024

“Good customer service all round”.

“The collection from home was very welcomed and the servicing of my car was efficient and good value.  The staff were all very friendly and helpful”.

“I was very impressed with my service & MOT.  Very helpful staff & efficient & good communication.  Thank you”.

“Everything went well”.

“They did a fantastic job.  They were very helpful every time I have had to go into the showroom.  They are always accommodating to customer needs.  Thank you”.

“Easy to make a booking, sent reminders about booking date, friendly, helpful staff on arrival.  Easy to check car in, sent video of service and if anything requires attention.  Simple pick up, all issues explained, again very friendly staff”.

“Great service, easy to book in, very quick and had car back by mid morning”.

“Our Sales Executive made the process nice and easy for me.  He advised me of the features and options available and went through the different aspects of the car which made it simple to go ahead and use without worry.  He also said I can contact him for any aftersales care and advice.  A pleasant experience”.

“Great idea with video of MOT. Staff always helpful been coming to Haynes for many years always well satisfied and will continue to use their services”.

“We were looked after by our Sales Executive who did everything for us.  Made the entire experience stress free & enjoyable”.

“I can’t find fault in our experience; it couldn’t have been better”.

“The staff at the desk were very welcoming when I came to drop the car off.  They knew exactly who I was and were ready for the vehicle.  Later that day I received a call from them to tell me my car was ready to collect.  I asked if there were any problems as it was in for an MOT as well as a service, they said no and all was well.  On collection once again the staff were excellent.  The car had been brought to the front, cleaned and ready to drive away.  The service was great value.  I then received a video of the checks made to the vehicle.  Excellent service”.

“I thought the sales consultant was really friendly and helpful and made me feel at ease to choose what was right for me without pressure.  She spoke on my level and gave me confidence to purchase my first car on finance”.

“It was very easy to book a service.  The pricing is very easy and clear to understand.  The customer service at Haynes Maidstone was excellent and I was kept informed about progress throughout.  The work was completed quickly and the car was ready to collect at lunchtime having been washed and vacuumed.  Can’t fault Haynes at Maidstone”.

“Exceptional service and no hard pushing sales”.

“Our sales person made the whole process from start to finish so easy stress free and kept us in the loop for delivery and then the car came early and he did a video of the car and sent it to us on the morning of us collecting it.  What can I say superb friendly atmosphere, thanks”.

“I purchased my car from Ford in 2020 and have had it serviced there ever since.  Every member of staff I have either spoken with on the telephone or had contact with in person has been amazing.  Always a first class service and first class customer service.  I highly recommend Haynes Maidstone”.

“I was very impressed by the visual health check sent to me by video and the overall feedback”.

“Very satisfied with the customer service on my recent visit for a major car service and MOT”.

“The whole process from start to finish was simple and efficient.  Communication was a combination of face to face, email and telephone calls.  They were able to source me the car exactly to my specifications, thank you”.

“Bought my car from this dealer and always had good ongoing service/MOT etc”.

“Its always been excellent service”.

“Video of service work gave me confidence”.

“Very efficient and all sorted on time”.

“Everything was dealt with very professionally and staff were very pleasant”.

“Fantastic customer service and dealt with efficiently and effectively.   Everyone had a smile on their face with great positive attitude.  Nothing more could be expected”.

“Our Sales Executive was very polite and so helpful”.

“Always polite, the car is always returned in a clean condition”.

“Attention to detail is excellent”.

“All the staff were very courteous, polite and efficient.  This meant that the whole process of getting my car serviced was pleasurable with no hidden surprises”.

“Very efficient kept me informed”.

“I have always had great service and advice”.

“Very pleased with the service and feedback”.

“No negatives at all I’m pleased to say.  Extremely polite and helpful staff.  The service, additional work and valet were all completed perfectly and on time.  Good work!”

“I’ve recently purchased a new Puma.  Our Sales Executive was extremely friendly and helpful and looked after me really well.  Always keeping me up to date and making contact when it was needed.  During the visits to the showroom, I was always well looked after being offered tea and coffee etc. and on collection of the new car everything went well and well organised.  I would highly recommend him to any friends or family who were considering buying a Ford car. He is a pleasure to talk to and as mentioned always helpful and friendly”.

“Easy booking system.  Collection and return of car a great option and pick up was on time.  I was able to see my car placement through the Ford pass app and the short video of the health check was a good addition”.

“Friendly, professional, helpful, not pressured into anything.  Went through everything thoroughly”.

“Our purchase of our new Ford Kuga was very pleasant and satisfactory and everything done to make our experience memorable”.

“Delivery and collection were smooth and efficient.  The report was thorough and clear.  Additional explanation and question on work required was given clearly and knowledgably”.

“Very good service”.

December 2023

“Everything went smoothly, we were kept well informed and sent a video from the technician to say the car was in good shape.  Service team were very polite and knowledgeable”.

“Haynes are easy to deal with, from booking service to the continued access to the AA.  Great all round service”.

“Good customer service, mechanical work is done well.  Good communication”.

“I really appreciate the help and support from our Sales Executive at Haynes.  This is the second car I have bought from him and any future purchases will be through him too”.

“Very professional and polite staff”.

“Its spot on.  Service team friendly and helpful”.

September 2023

“The moment we stepped into the showroom we were greeted with knowledgeable and professional people.  We were not pounced on instantly (for a sale) but when we were ready for help a sales person was there.  From when I placed my order for the car, I was kept up dated by emails and telephone calls on my car’s progress.  When it finally arrived, I was talked through how everything worked on the car, signed papers and a smooth handover was done.  I was very impressed with the service I received and would not hesitate to use Ford again”.

“The staff are very friendly and helpful”.

“The service was done quickly and I was informed as soon as my car was ready.  The car was cleaned to a high standard”.

“Customer service was first class and the two people who I did deal with were extremely helpful and knowledgeable and very polite at all times”.

“Excellent service all round”.

“Good customer service at the desk, video record of the examination, car ready when required, running like a dream again”.

“Excellent service and support start to finish.  Clear process, explanations, communication excellent.  Love the car”.

“Everything was straight forward and to plan so cannot be improved”.

“Everybody was extremely helpful and all the work was completed on time.  I have had 3 vans from Haynes and they have always looked after my vehicle and always been very friendly and helpful”.

“Ford are always making their service better and I am very happy”.

“Thorough and informative, all good”.

“Good service from all departments from beginning to end”.

“Only booked in for an MOT but as always everything was great.  Greeted by friendly and efficient service advisor and MOT was completed on schedule and ready to pick up as expected”.

“Dealing with the Haynes service team is always a pleasure”.

“Overall, I was very satisfied with the service provided by Ford at Maidstone.  They kept me fully briefed of the whole process during the service and MOT”.

“Very efficient service, clean waiting area, friendly staff”.

“Everything was done well, no problems”.

“Book in staff very helpful and pleasant and efficient”.

“Always used Ford, friendly service and helpful staff as well”.

“Perfect service, great staff always a friendly smile”.

“Polite staff and very knowledgeable in handling questions.  My Ford Ranger runs like a dream and feels healthier.  All round a great experience and has been since I purchased the vehicle from Ford”.

“I don’t think anything more can be done, the booking was easy, when I turned up on the day booking in was swift and waiting for the service to be completed, the waiting area is comfortable and was offered a cup of coffee.  I don’t need anything better”.

“Really good reception”.

“Always friendly, polite service, excellent service”.

“The staff were very helpful”.

“I was very pleased that my car was collected by a very nice lady and returned after completion of service.  I was shown a video of my tyres being checked and comments being made about them.  I was also given paperwork about the service and how much it costs which was quite reasonable”.

“Made me feel comfortable and kept me informed of every process of the sale of my new car”.

“5 star service for our Sales Executive at Maidstone.  Talked me through everything and made sure I understood it all, was at the end of the phone for any queries I had.  Would recommend Ford Maidstone”.

“Courteous and helpful reception staff.  Skilled mechanic completed service and MOT”.

“This is the best Ford dealership I have ever dealt with.  It has been a pleasure to do business with them”.

“Overall a pleasant experience”.

July 2023

“I found the customer service was very good.  I was greeted politely and treated with respect and I was kept up to date with the progress of the service.  Very happy overall”.

“Really first class customer service, work was done in the time given.  Staff are really helpful, professional and polite.  I would like to thank them all”.

“All the staff who I came into contact with were friendly and helpful.  The young lady dealing with the paperwork at the service desk was particularly helpful”.

“I used another dealer before and wasn’t impressed but the experience at Maidstone was very different and really good.  The staff were very friendly and professional.  I can see customer service is high on the agenda here which is great.  I will definitely recommend and use again”.

“Good explanation via video of the vehicle check”.

“Always a friendly and approachable atmosphere and team”.

“Fast friendly service”.

“Excellent informative service, with solutions to issues provided”.

“Our Sales Executive was excellent and extremely helpful.  The pre-collection video was very informative and the handover was great”.

“Great service and easy purchase”.

“Excellent service, text to say work was completed earlier than I expected”.

“Very helpful and efficient”.

“First class service all round, no complaints”.

“The service was carried out within the time limit and the car was returned to me cleaned.  The staff were very polite and helpful”.

“From my personal experience, I cannot think of anything that needed improvement”.

“Had ongoing issue with the car.  Haynes have worked hard to resolve the problem.  Staff friendly and very helpful”.

“The staff were very helpful and very polite.  Went out of their way to help me”.

“Friendly and efficient service”.

“Courteous service.  The young lady was very helpful connecting my mobile phone and the car. Was ready in good time in fact quicker than I expected.  Cleaned and ready to go.  Well done”.

“Very good service, nice people”.

June 2023

“My Sales Executive is excellent all round.  He knows his stuff.  He has taken the time to understand what I need in respect of a car, explains things at my level and pace and is always courteous and good humoured”.

“The staff were friendly and efficient.  It was easy to drop off the car.  I was updated throughout and before any work was completed, I was called to discuss what could be done”.

“Showroom well presented, attentive host and sales staff and we were made to feel welcome immediately.  Sales person was highly knowledgeable and able to answer all our questions and nothing was too much trouble.  Extremely impressed with the service received”.

“Kept informed and up to date on progress of the car.  Polite and easy to talk to.  Answered any questions and queries without hesitation.  Explained all aspects of the car in full and we did not feel rushed or if we were taking too long”.

“Quite simply diagnosed the problem, gave me a formal quote which was agreed and the job was done while I waited for the vehicle couldn’t be better”.

“Very good customer service, staff so helpful, always on time, first class”.

“Easy to book the service, with a selection of dates.  Service staff helpful, both on delivery and collection.  Found the video by the technician comprehensive and helpful”.

“All round amazing experience, would recommend highly”.

“Great service! They even got the truck collected for us the same day as we were going to be away”.

“Excellent service as my car was picked up from my house and dropped off again at the end of the day.  So much more convenient.  Thank you”.

“Very efficient in arranging date and time of service.  Organising collection and return of vehicle.  Explaining with use of video the service inspection of vehicle.  Washing the vehicle is appreciated.”

“Professional and courteous at all times.  Kept me informed”.

“Booked service and work was carried out on schedule and on time with good video to back up the work”.

“My motor home was in for an MOT.  Everything was handled with efficiently and personably”.

“I found the communication was good.  I liked the little videos and the one explaining how things worked when I picked the car up.  It covered everything.”

“Completely satisfied with the service received”.

“Very polite, professional and helpful.  Made me feel welcome and showed me to the coffee machine in the waiting area.  Work carried out was done to an excellent standard.”

“So easy and I loved the video that was sent to me of my car while it was being checked out”.