February 2015

“The Sales Executive who dealt with my purchase explained everything very clearly and the dealership acted in a professional but friendly manner.  This is my third car and I cannot see myself ever going anywhere else.  Well done for getting it right”.

“Could not have done better”.

“Always dealt with Haynes of Maidstone since 1971, so a lot of new cars and services.  Always satisfied, thanks”.

“The Salesman was very helpful and very professional.  My daughter loves her KA”.

“Made me feel relaxed”.

“As usual the Sales Executive has made the purchase of a new Ford car a very pleasant experience, from finding me a very good deal to keeping me informed of progress, demo of sync, test drive and questions answered promptly and very well after sale.”  

“The Sales Executive was brilliant a credit to the Company”.

“Took time to explain the deals and car”.

“Good customer care”.

“Extremely pleased”.

“Made service process really easy.  Excellent service throughout, so pleased”.

“Excellent service from start to finish, both for the initial purchase of the vehicle and subsequent service requirements”.

“The perfect purchase plan for my Kuga and processing most of the paperwork for when I arrived.  It was straightforward, very efficient and well explained and polite.  Top marks and thank you to the Sales Executive”.

“Very professional and helpful.  Impressed with the follow ups after buying the car”.

“Very prompt dealing with all I needed on the day”.

“All very good”.

“Always a friendly, reliable service”.

“Went the extra mile to provide good service”.

“Very efficient drop off and pick up for service”.

“Sales Executive provided excellent customer service and ensured I had all my questions answered”.

“Once again the whole team were fantastic and an absolute pleasure to deal with from start to finish”.

“Customer service was brilliant”.

“Service was excellent”.

“I needed the car to be serviced by a given time which the dealer assured me would be the case.  I had a phone call at the time promised and all was done – excellent customer service”.

“Always used Haynes and is ideally situated for easy access”.

January 2015

“All was excellent – thank you!”

“There was nothing to fault and nothing I would have wanted done differently”.

“Keep up the good service”.

“Offered a great price for all the extras I wanted. Listened and advised where necessary on any other points.  Very happy and satisfied with the dealership and service”.

“Helpful, nothing too much trouble”.

“First time I have bought my own car.  Haynes made it quite an easy process for me and I didn’t feel pressured into having any extras that I didn’t want or need.  Staff were/are very helpful at all times”.

“Friendly and efficient”.

“Excellent service from start to finish”.

“I was made to feel very welcome and everything was explained in great detail, the salesperson was very knowledgeable and could answer my questions very easily.  I’m not one to keep going on about my new car or where I got it from but if I hear of anybody saying they are looking at buying a new or used car I’d definitely tell them to visit Haynes Maidstone.  Upon arrival you will be made to feel most welcome you couldn’t fail to be impressed.  All in all, my experience at Haynes Maidstone was a very enjoyable one.  It’s been a good number of year since I bought a new car and this purchase has been made to feel that much more enjoyable”.

“The car was in and out of the garage before I knew it.  Fresh and ready to go”.

“The Sales Executive at Haynes was exceptional throughout the process from choosing my vehicle to driving it away.  I will continue choosing Ford cars from Haynes”.

“Extremely quick at getting my car booked in”.

“The Salesperson was very professional and helpful throughout the whole process in arranging and completing our motability leased car.  He kept us well informed at every stage from its manufacture to delivery date”.

“The few times I have had dealings with the dealer, I have been more than satisfied”.

“The Sales Executive could not have been more helpful, especially as I had to order this car earlier than usual, he was exceptional.  Kept me updated all the way through the process.  I am very pleased”.

“Just keep doing what you are doing”.

“I’m 100% happy with Haynes in both the purchase of my second-hand vehicle from them and servicing.  I am very impressed that they pick up and return my vehicle for servicing, which is a tremendous help, 10/10”.

“I use Haynes to service both of my Ford Fiestas, superb service at a competitive price keeps me coming back year on year”.

“All good”.

“I was very happy with the dealer from start to finish, they were very knowledgeable and helpful from start to finish”.

“First class in all matters.  As I have used Haynes of Maidstone for the past 20 years plus, I see no reason to change”.

December 2014

“Generally a good experience”.

“A family business who value their customers”.

“Felt that nothing was too much trouble.  The guy was very patient”.

“This is the seventh car from Haynes who have always been friendly and very helpful, in the main very professional.  Altogether we will continue to use Haynes as long as we can, plus we would recommend Haynes to anyone”.

“Very good all round experience”.

“I always feel that Haynes make you feel like a valued customer, which was my main decision in buying a Ford and I hope to have many more years of association to come in future years”.

“The Salesman could not have been more helpful, he took time to explain about the car and was generally very helpful and kept us informed throughout the whole process of enquiring about a new vehicle and also after we had received delivery.  We are very pleased overall”.

“They were very good at communicating with us at all stages”.

“The experience I had at Haynes was, as always, second to none”!

“Polite, good information”.

“An overall pleasant experience and left with confidence that a good job was done”.

“No problems or mishaps since day one.  Everything gone to plan and we didn’t have to do a thing, thank you Haynes and well done”.

November 2014

“I could not fault any part of the service I received”.

“The Sale Executive was very ‘personable’ and had good people skills: kind, courteous, thorough and with the client’s interests in mind”.

“An overall excellent experience and I am thoroughly enjoying my new car”.

“The whole experience was easy and comfortable.  No complaints or concerns, I was very impressed throughout the whole process”.

“My dealer was incredibly friendly”.

“This is my third car bought from Haynes of Maidstone and they always make you feel confident about buying from them.  Staff are friendly and helpful”.

“Very good and happy with Haynes”.

 “Very pleased with whole experience.  I shall be using them again”.

“My third Focus serviced by Haynes, always excellent service”.

 “Very good service from the staff, with good knowledge of vehicles”.

“All round full marks.  This is my fifth new car from Haynes and from the showroom staff to the receptionists, the service is tip top”.

“Excellent service”.

“Very happy with service I have received.  Very efficient”.

“Very friendly and helpful staff.  I can’t speak more highly of them, do not change a thing your customer service is already fantastic”.

“Efficient, good service all round”.

“First class service all the way.  In my experience they could not have done anything better.  I cannot see me ever going anywhere else.  They made me feel special and comfortable all the way through the process”.

“Excellent service from start to finish”.

“My Dealer provided excellent customer service on all levels”.

“Excellent service and very patient with the multitude of options that I wanted to discuss”.

October 2014

“The Salesperson was very good and listened to what I had to say about what I/we wanted from a new car, this was first class”.

“Work always carried out well for me at Haynes Maidstone”.

“The Salesperson was fantastic.  She makes it all so easy”.

“The Salesperson was friendly and very informative, nothing seemed to be too much bother and he listened to everything we said.  Great experience, would definitely go back again.  Thank you”.

“Our Salesperson was exceptional”.

“I would have no issue in recommending Haynes Maidstone but above all I would recommend the Salesperson to friends and family”.

“Overall I feel that the dealer spent time with me to make sure I was making the right decision on which car to have, didn’t appear rushed and was able to price my trade-in immediately”.

“Excellent service no complaints”.

“Haynes make you feel like the most important person in the showroom and made sure I got the very best part exchange price for my vehicle.  Very friendly and efficient dealership”.

“The overall service was very good”.

“Listened to our requirements and expectations of what the finance arrangements would be and offered a good deal straight away”.

“Our Salesman was excellent, made us feel comfortable and able to ask any questions.  He was brilliant at explaining all our options and was easy to contact if we had any questions”.

“The Salesperson was excellent.  She made everything so easy for me, which was really important”.

“From ordering to taking delivery of the car first class service all the way through, everything explained thoroughly and very easy to understand, with the option of going back for a further tuition.  A fantastic car from a fantastic manufacturer and dealer.  Thank you”.

“All was carried out as promised, no surprises.  Staff were very good, car drove like a dream after the service.  Keep up the good work”.

“Simply good service and competitive charges.  Collect and return very helpful”.

“Excellent service all round.  No adverse comments at all”.

“I was very impressed with the Service Advisor.  He was very knowledgeable and polite, a real pleasure to deal with.  I feel that Haynes Maidstone went above and beyond and very happy with the service that I received”.

“The Dealer was able to make us think about which model of car to buy on the basis of our lifestyle.  He allowed us to take plenty of time and communicated very well”.

“Arranged to pick up my vehicle and return it. Helped a lot as I was working”.

“Rang me to book in at a convenient time for me – offered pick up/drop off – a completely hassle free service!”

 “Very good customer reception experience and quality of work”.

“This is my fifth new car purchase at Haynes and with the Sales Executive.  Each time, the entire process is smooth and easy from start to finish.  Whatever my request or enquiry whether it be specifications or costs, the Sales Executive makes time to sit down with me and discuss everything in great detail”.

“I can’t fault the dealership in any way and all aspects were just perfect”.

“Vehicle was completed ahead of time and I was contacted by text.  This was extremely convenient as I visited Maidstone during the service without worrying about when it would be finished”.

“The Salesman knew what I was looking for and delivered.  Was very helpful and even kept my new mats under his desk for a week.  Great experience”.

“We were completely satisfied with the service we received and actually have written on two occasions to the Managing Director expressing our thanks”.

“Everything was done well”.

“I was completely satisfied with all aspects of this yearly service.  I can think of no areas of the process which could draw criticism”.

“Always very helpful”.

“We must thank the Sales Executive for the way he looked after us, he is a great salesman”.

“Always returned calls.  Kept in touch with updates.  Very smart”.

“Would like to thank the Sales Executive for all his hard work.  The best salesman ever!”

“The Sales Executive was excellent in my opinion and spent as much time with me as was needed.  I didn’t feel under pressure at all.  We went through various options and when the car was delivered spent time going through everything”.

“Very satisfied with work carried out”.

“The Dealer was very thorough and made it perfectly clear as to how all functions on the vehicle worked”.

September 2014

 “This is my fourth Ford car and I have always been completely satisfied both with the vehicles and Haynes service”.

“Excellent, helpful staff.  Would recommend”.

“Very friendly and helpful service”.

“The Salesman worked with his Finance Manager to come up with a good price for me”.

“Staff polite and friendly – good for a female customer who finds garages to be a little intimidating”.  

“An overall satisfactory experience.  Friendly and competent service. Thank you”.

“My vehicle was collected and returned on the day of the service.  This in my mind is a service that Haynes do very well and is an important part of my continuing dealing with them”.

“Nothing to improve on.  Had brilliant service from the Sales Executive and then follow up with the Finance Manager after on the payment on my previous loan.  He went above and beyond and both were brilliant”.

“Haynes have always been sincere and helpful, that is why I have been a customer for nearly 40 years”.

“Very pleased with usual service”.

“The dealer worked hard to find a financial offer that suited me.  The help and advice given was fantastic.  The Sales Executive was great throughout”.

“Overall, very good customer service”.

“It was the car’s very first service and everything was fine.  Not much more to add”.

“I was very impressed with the whole service experience.  The service team were very polite and helpful”.

“I trust Haynes”.

“I had never bought a vehicle from Haynes before as I had always used another Ford Dealer when purchasing my new Ford.  The Salesman at Haynes worked very hard to offer me the best deal possible to secure my business.  Everything that the dealership promised me in my new purchase has been delivered”.

“Another Sales Executive responded quickly when our appointment with his colleague could not go ahead.  He was extremely professional and non-pushy, exactly what I was looking for.  Can’t believe how simple and straightforward it was.  Five days after visiting the showroom, I had a new car”. 

“Very happy with Dealership, with friendly and helpful staff”.

“We appreciate the car collect service offered as this saved one of us being in Maidstone for most of the day or having to have both of us drive over with a second car.  The timings and contact were very good”.

“The Sales guy was really lovely and helped me choose the right car and deal.  It was very exciting to pick up and drive a lovely new car”.

“It is always a pleasure to take my car into Haynes for servicing.  I have every confidence in them”.

“Even though “Haynes” is 9 miles away and there are several other car dealerships before I get to “Haynes” and one of them is a Ford dealership in my village, I would never go anywhere else for my cars because as well as excellent service from the Sales Executive the after sales service that I receive is fantastic and I can’t find any faults with “Haynes” at all and would not hesitate to recommend it as I do.  If Ford were to issue certificates of excellence then “Haynes” would take first prize”.

“The service from the Salesman was excellent.  Nothing was too much trouble for him”.

“The team at Haynes Maidstone are a credit to your company”.

“All very good thanks”.

August 2014

“Overall I am completely satisfied with the excellent level of service provided by Haynes.  Great communication and very helpful.  Would definitely recommend Haynes to other people who are thinking of buying a new car”.

 “Helpful and friendly”.

 “Second time of buying a new Ford from Haynes.  Excellent service from all staff throughout, from Receptionist, to Sales to Finance …. helpful, informative and courteous and to top it off an excellent deal/saving on my purchase.  Many thanks”.

 “We were satisfied with the experience and definitely continue to use the Haynes service.  We have also recommended it to a lot of our friends.  Thank you”.

 “The lady could not have done any better.  I can only hope this lady is still at Haynes of Maidstone when I buy my 5^th Ford Fiesta from Haynes”.

 “I would like to say that the service was nothing less than outstanding. Please pass on my thanks to all concerned”.

“The staff at Haynes Maidstone are always extremely professional and courteous.  I have absolutely no complaints at all with the service provided and will return again when my car needs its next service or if I have any problems”.

“I was especially pleased with the fact that Haynes collected and delivered my car back again after the service, and that it had been cleaned inside and outside at no extra cost”.

“The Sales Executive was exceptional.  He made the whole process easy”.

“Very good and friendly service throughout”.

“This was the first time I had purchased a brand new car and the sales person made this a very special and happy experience which I will always remember”.

“Completely satisfied with service provided.  Staff very courteous and professional with vehicle ready on time”.

“I received exceptional customer service from a gentleman on Reception”.

“My car was collected as agreed on time and returned sooner than I anticipated .…. overall a fantastic service and much appreciated – thank you”!

“The whole experience was brilliant.  This is my third Ford car and each time the service has been fantastic”.

“The Dealer was friendly, knowledgeable and not pushy during the whole process.  The main reason I am so satisfied (other than the car) is the professionalism of the dealership and the Salesman”.

“Every aspect of the service was carried out to my satisfaction”.

“The salesman was excellent about dealing with my enquiries, he treated me well”.

“Asked what time the car was expected to be ready.  Requested an earlier time.  Car was ready earlier than the requested time.  Very impressed and thank you”.

“Happy with all aspects of service”.

“Nothing could be improved, service was excellent as always”.

“The staff are always polite and courteous.  I can’t find fault with any of the services offered by Haynes – Used Cars, Service or the Parts Sales”.

“The Dealer explained everything very clearly, kept me informed every step of the way, excellent service”.

July 2014

“When collecting our vehicle, the Salesman pointed out before I collected the vehicle of a slight mark on one of the trims, which he had already ordered, to be replaced.  Great customer service, a credit to Haynes”.

“Completely satisfied with everything involved.  Thank you!”

“The Salesperson was extremely helpful and I must say a refreshing change from most sales people I met whilst looking for a new car”.

“The Salesman was so helpful and such a lovely guy, he went through everything with us and was really helpful and had a lot of product knowledge.  Thank you again, we love our new car”.

“Everything was done very well, we were really pleased for the help we got”.

“We have just acquired our car through the motability scheme, your Salesperson was excellent.  He showed us several vehicles, we didn’t know what we required but he was extremely helpful and very patient as I have difficulty getting in and out of cars and this led to us purchasing the Kuga.  We love it!”

“Overall very pleased with my first service”.

“Our Salesman was really helpful and patient in giving me advice and helping me work out what I wanted on the car, all the options, what each cost was, what each additional product did.  He wasn’t at all pushy with the sale and although I kept ringing and asking questions (this is my first ‘new’ car experience) he never made me feel like I was being a pain, he was always very eager to help and explain things”.

“The Salesperson was extremely helpful and tailored the vehicle to our needs.  I would recommend any friends or family to use the Salesperson we had”.

“Our Ford Galaxy is a mobility car for our son and we have dealt with the Salesperson from Haynes Maidstone since we first got the car.  This is our third and we have always dealt with the Salesperson.  She makes us feel very relaxed and makes the process very easy”.

“The Dealer was great at communicating all updates about my car.  The dealership was great every step of the way and made the purchasing of my car a very easy and proactive experience”.

“Haynes of Maidstone and the staff are a very helpful team and showed good manners and a caring attitude.  I will and have recommended Haynes of Maidstone to anyone that ask about what car shall I get and where will I purchase a car.  Many thanks Haynes and to the Salesman. I will see you again when I buy my next new car”.

“Just as it should be, easy.  Nothing needed to be done differently”.

“I have found Haynes Garage in Maidstone excellent.  When my car was collected for service, I specified some things I wanted them to check, I was treated with respect and courtesy and the checks were carried out”.

“I always drive Ford cars as the quality, reliability and styling far exceeds any other manufacturer in my opinion. To keep my Ford in top condition, I can only use a quality dealer which I have found Haynes of Maidstone to be!  They are not my nearest dealer but the service I receive and peace of mind is well worth it.”

“Took care of the whole Motability process”.

“The Salesman always assisted us when we called or popped in.  He went out of his way to help us and we are very pleased with the level of service he provided”.

“Everything was fantastic from beginning to end.  The service given 100%, no problems at all.  Very happy customer”.

 “Haynes service for any Ford related problems excellent”.

“Always efficient, always welcoming, always friendly”.

“The Salesman was extremely helpful throughout the whole process.  He took time to explain all the different finance options available and once the car had been ordered he regularly kept me informed of the estimated delivery date.  Really good service”.

“Car was ready well before estimated time.  All staff very polite and helpful”.

“Very good service all round”.

“The Car Service Receptionist was very friendly and helpful, a credit to Haynes”.

“The Salesman covered everything for us, he was very helpful, courteous and friendly and put us well at ease following up with phone calls.  A definite gentleman and dealing with him would certainly make us use Haynes again”.

“I have received a very good service since buying a KA.  This is the first time that I have purchased a Ford vehicle.  I have no complaints, only praise for the way that everything has been dealt with”.

“Everything was great, booked in at a time I wanted, work was always finished on time.  Overall a very good experience.  Well done”.

“Positive experience all round, informative and punctual timings”.

“Friendly and efficient service”.

“Overall efficiency on the day was very good”.

 June 2014

“The Sales Executive (and his Sales Manager) conducted the whole sales process extremely well with a great degree of professionalism.  He was a great credit to both Haynes and Ford and I would recommend any friend or colleague to both”.

“It was a pleasure from start to finish.  The staff couldn’t have been more helpful and I love my new Ecoboost Fiesta”.

“This was the very first time I have ever bought a new car.  I was naturally a little apprehensive but the experience was made so easy and fun by my Salesman at the Maidstone branch of Haynes”.

“The dealership was fantastic and I couldn’t fault it”.

“Everything about my experience at Haynes Maidstone was positive and I cannot thank them enough for how everything was done.  A very professional, welcoming and helpful team at Haynes”.

“I was very pleased with the service I received when my car went for its first service.  We asked for a courtesy car which we got with a limited time of waiting and the car was ready when I asked for it to be.  So very happy”.

“Staff very helpful, would recommend to other people”.

“The staff are always cheerful, polite and knowledgeable.  I always feel comfortable as a female going into Haynes, unlike some other garages and this is one of the reasons that I choose a Ford car/Haynes”.

“The Salesman was excellent and dealt with me extremely well as a returning customer”.

“We have purchased 9 new vehicles over the years and find Haynes a very efficient dealer.  More like a very dependable family friend.  We go to Haynes because we will get a friendly face and a fair deal”.

“They always welcome me even after I have the car.  Straight away they ask if I have any problems and they will deal with it there and then.  They also come and pick up the car when due for services and MOTs so makes life easier for me”.

“Overall a very good service.  They even helped to fix a tow bar problem not caused by them but a local trailer and tow bar specialist.  Very happy with the service”.

“Service was excellent from start to finish.  Car was delivered back cleaned and was ready at the time I was told it would be.  Cannot fault the service from Haynes and would definitely recommend and use again”. 

“Everything was excellent.  No complaints as the Salesman was excellent”.

“I think they went the extra mile in customer service. Well done Haynes of Maidstone!”

“The service fitted with my needs and I am happy with the outcome”.

May 2014

“The reception staff were polite and very helpful”.

“No hard sell, they were prepared to give me a fairly long test drive and all answers to my questions were perceived to be honest.  All staff dealt with were pleasant and professional, with a desire to give me what I wanted, not what they wanted to sell me”.

“Very pleased with the vehicle and the dealer was very helpful”.

“Kept updated at every stage”.

“The sales person is a real asset to the Company and a big part of the reason why we bought two cars from Ford”.

“The Salesman ensured everything was in place, hassle free! Amazing!”

“The sales person helped me to choose the right car for me in terms of performance, specification and cost”.

“Very pleased with it all”.

“Was really good service and the Salesman helped me with everything I needed to know! Excellent service”.

“Excellent rapport building that inspired trust”.

“The whole thing was just easy and brilliant”.

“A delightful experience from start to finish”.

“This is my second vehicle that I have purchased from Haynes in Maidstone.  The customer service was outstanding and trusted the staff at this branch.  My sister has also bought a car from Haynes and my mother is looking at buying a car from there too”.

“They took my mobile number and rang me as soon as the service was completed, great!”

“Excellent service, can’t fault anything”.

“Information and explanations given clearly and concisely”.

“Everything went very smoothly”.

“Haynes were brilliant in every aspect, a mechanic even helped me with things I did not understand with my car.  No extra charge for his time 100 percent satisfied”.

“The Dealer made it very easy to book my service and arranged to collect the vehicle and return it to my place of work, which made the whole experience very easy and convenient for me”.

“I find Haynes helpful and will always try and help”.

“The car salesman was excellent, very genuine person.  Good at sales but nice with it.  What a car sales person should be like.  The Focus is an excellent car to drive.  Better than Jaguar or BMW, I have had both.  Good job Haynes and Ford!”

“Service, MOT and fixed light all done efficiently and to their usual high standard”.

“I think this service is excellent as I have a very busy job and it is not easy for me to take time off”.

“I have been purchasing Fords from Haynes since 1982 and would not go anywhere else for my Ford.  I am a committed Ford man and I have had an excellent relationship with Haynes and their staff.  Need I say more?  Carry on the good work”.

“Our Salesman was extremely helpful and considerate, taking time to explain the workings of our new Kuga”.

“Excellent service and really made to feel the Salesman cared about our choice”.

“Very good at putting me at ease, no pressure approach”.

“Very good, I’m happy”.

“Nothing to comment on everything was perfect”.