May 2013

“Welcoming and courteous on arrival and collection and service repairs completed in the time stated to me”.

The Salesman was absolutely excellent, very instructive.  He couldn’t do enough for us.  He treated us with great respect.  He had time for us and listened to us.  Haynes have been better than any other dealer we have visited”.

“The service we had was excellent”. 

“The Salesman was brilliant.  He went to a lot of trouble to ensure I got the right vehicle for me.  He could not do anymore”.

“After buying about 6 or 7 cars from Haynes, I think their overall Dealership is very good and that is why my husband and I have bought cars from them.  They are very efficient with their follow up calls, dealing with appointments etc”.

“Haynes staff are always helpful to customers and make everyone feel important to them”.

“The service at Haynes was excellent they were very helpful”.

“All staff were very helpful and friendly”.

“My Salesperson was very helpful, polite and very approachable and I was very happy with the service I received”.

“I felt confident in my purchase because of the Salesperson”.

“The Salesperson was professional, knowledgeable and very friendly.  She kept us well informed of the progress and answered all of our queries promptly.  We are extremely pleased with our lovely car and we would not hesitate to come back in the future”.

“The service to my car was carried out professionally with no problems at all.  Very satisfied with all parts of the operation”.

“Not rushed and very open lots of choice”.

“Haynes treated us like valued customers, nothing was too much trouble for them.  We were not pressured by them, just helped. When our beautiful new Ford came in we were given a brilliant run through of all the instruments and even had the phone Bluetooth in. Service over and above we thought.  This is the sixth new car we have had in our years of motoring but by far the best treatment.  We will recommend Haynes to our friends”.

April 2013

“Our dealer rep was exceptionally knowledgeable, helpful, friendly and very informative. At no time did he make us feel rushed, but encouraged us to take our time and make the right decision.  Very impressed with his customer service, which we felt exceeded our expectations.  He is an asset to Haynes”.

“This was the first service on the car with Haynes.  We were pleased with the efficiency and help that they gave to accommodate our needs on the morning of the service to enable us to not waste our time”.

“The Sales Executive could not have been more helpful during the whole process of buying my new car.  Any questions I raised were dealt with efficiently and cheerfully.  Would wholeheartedly recommend Haynes to anyone who is thinking of buying a new Ford”.

“Haynes are professional, not pushy, knowledgeable team”.

“All the staff I encountered at Haynes were friendly, polite and professional”.

“This is the third Fiesta I’ve bought from Haynes and have always used them for servicing and repairs.  I find everyone really helpful but especially the Service & Repair Department”. 

“It is the first time that I have bought a car without feeling that I have been ripped off!”

“My service went very well.  Haynes done exactly as on the tin”.

“The Salesperson was patient and understood our requirements.  We ended up buying 2 new cars from her.  We trust her and we like her”. 

“From walking in I was made welcome and dealt with very nicely by all the staff”. 

“Haynes are a very good Dealership and they value their customers”.

“This is the third Ford vehicle that I have purchased through Haynes and have always requested the same salesperson as his knowledge, customer service and friendliness is second to none”.

“First class.  Nice to use a traditional family run business, with nice traditional premises and service”.

“I do not think there was anything more that could have been done to improve the experience I had at Haynes”.

“My Dealer was brilliant. Couldn’t have asked for a better one when buying my first car.  Thank you, he was a joy to work with”.

“The first time I have used Haynes for a new car.  I have to say the service was first class and I would use them again”.

“Explained which model of the Fiesta would best suit me and my wife and so far they are spot on, most impressed”.

“The Dealer was very careful to find out exact requirements and to match the car to these.  He was friendly and helpful, making a major purchase for us much easier.  Thoroughly recommended”.

“Haynes showroom provided a relaxed atmosphere.  Handover was smooth.  I was offered the opportunity to contact Haynes at any future date if I had any concerns about technical queries”.

“Our Salesperson was efficient, polite and well organised.  He is a true asset to Haynes”.

“Very pleased with the aftersales service we received from Haynes.  Will continue to use them despite a number of Ford dealers closer to our home”.

“They offered me a test drive of the model I was looking at and proceeded to carry out the offer with great professionalism.  I found Haynes staff to be very knowledgeable, friendly and helpful and I would not hesitate to recommend them to others”.

“The vehicle was ready, sparklingly clean and valeted on my arrival.  The team were as welcoming, efficient and informative as on previous occasions.  Could not have been more pleased”.

March 2013

“Found the overall experience professional and suitable for my needs as a customer.  Was pleased with the car and Ford credit arrangement, above my expectations”.

“The Dealer’s interpersonal customer care skills were superb”. 

“I have purchased many Ford cars and I can honestly say that this experience was by far the best.  The Salesperson was very professional, friendly and trusting”.

“Haynes always provide me with answers to any questions or queries that I have.  They are always polite and helpful”.

“Overall the Dealer did a fantastic job from the moment I walked in to the time I left with my new car”.

“This was a very good experience.  Would highly recommend to anybody”.

“Extremely pleased with my car and the service given”.

“We were very pleased with the polite and efficient service given by Haynes.  We will definitely be using them again when the next service is due”. 

“I felt relaxed and the Salesperson listened to what I wanted and was able to give me exactly what I asked for.  This is the first car I have ever purchased and found the whole experience exciting and not an ordeal”.

“Good explanation of the car functions at handover”.

“I feel the service I received from the two salesmen was excellent as they went above and beyond my expectations and I would highly recommend them to friends and family and would always purchase my new Ford vehicles from Haynes”.

“Very happy with service, staff friendly and helpful”.

January 2013

“Taking their time to give a great overall sales experience”.

“I have used Haynes for over 30 years and rate them very highly.  They have been fair, courteous and very professional”.

“I have driven a Ford car for the last 20 years and as always the staff have been a credit to the Ford organisation.  When you think that the service by the staff have reached a peak they come back and improve in everything”.

“My experience with Haynes was excellent.  This was due to the brilliant service given to me by the Salesman.  He took so much time to explain everything fully and always went that extra mile to make you feel special”.

“I cannot fault the service.  I was given friendly and efficient service”.

“Haynes provide a first class service which many other garages would do well to copy”.

“I found the Salesperson excellent.  We have nearer Ford dealerships but used Haynes because of their good reputation”.

“Experience was good and very friendly approachable staff”.

“An excellent overall experience that was hassle free”.